I have purchased a 12 month subscription for Acrobat Pro but it wont install

I have purchased Acrobat Pro via a 12 month subscription, I have downloaded the file but it wont install

Hi Vanassa,
Please let me know the following details:
1. OS you are using
2. Error message you get when you try to install the software
Alternatively you can download Acrobat11 Pro from the direct download link available at: Download Acrobat products | Standard, Pro | XI, X
and use your Adobe ID to license the software.
Regards,
Rave

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