I PAY MONTHLY SUBSCRIPTION FOR PHOTOSHOP CC, but today i cannot open it - says trial version has expired - what do i do to open it as I have paid my subscription for this month?
I PAY MONTHLY SUBSCRIPTION FOR PHOTOSHOP CC, but today i cannot open it - says trial version has expired - what do i do to open it as I have paid my subscription for this month?
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
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Yesterday Adobe Helpdesk gave me a link to manually update my monthly paid for Photoshop CC and now I am getting 00 day trial version expiration warnings, but I paid already for 5 months. How fix this today?
ps: on Thursday there was a automatic windows 8.1 update before shutting down the pc and in friday the photoshop CC monthly paid for since huly 19, did not download the available update. Via helpdesk I got a link to manually update the photoshop CC but today I get a warning that the photoshop CC has 00 days left in trail....whereas I have been paying and using it for 5 months already and helpdesk chat is closed today on saturday.
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after my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access my paid version?
sign out and then back in to your cc desktop app, Sign out, Sign in | Creative Cloud Desktop app
when signing in, use the same adobe id you used to subscribe. -
I bought Photoshop CC but my computer only gave me the trial version.
I bought the Photoshop CC package through the student option and when I downloaded Creative Cloud, I clicked on the install for Photoshop. It downloaded and only gave me the trial version. Now I can't find anywhere how to get the full version that I paid for. And I bought it online so everywhere it tells me I don't need a serial number. So what do I do?
Dino12345610 if you are unable to activate your trial of Photoshop CC then it is usually due to your computer being unable to reach the activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to restore connectivity.
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hi, I have subscribed to the Creative Cloud for photographers (Lightoroom and Photoshop cc) but when I try to access the mobile lightroom the following message appears: "Your trial period has expired." how can I fix it?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html -
I bought CS3 a couple of years back, and have been using it without problems ever since. All of a sudden I try to open it today and it says "Trial period has ended, please enter license key". The trouble is, I have no idea what the key is, when I bought the software I did it online with a work email address and I no longer work for that company so there is no way of tracing the email from my end.
has anyone experienced this? Any help gratefully received, I really need to do some work! and I don't really want to pay for PS all over again.
Many thanks.I registered my CS4 with Adobe in August 09 and have been using it ever since. Until today when trying to open InDesign I get a window that says Software Setup wants my registration code. It says I have two options - Use this on a trial basis, or enter registration code, which I did and it says it's invalid.
I downloaded the tool you mentioned, but it wouldn't run saying it was missing a .dll file.....
I didn't buy from Adobe, but if it was pirated wouldn't they have been able to tell when I registered it?
I started a case with Adobe support, but from what I'm reading I don't expect much!
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Hello, I recently signed up for CC. An immediate family member had downloaded a trial version (now expired) of the CS6 Master Collection on the family pc (using her adobe id). Can I convert this to 'licensed' using my id?
@Late_start,
Sometimes a quick fix is to, close all apps, launch the Adobe Application Manager (from the Start Menu or Applications folder) and sign out and then launch one of the apps and sign in with your Adobe ID using the "License this software" button.
Might test that when you get the chance.
-Dave -
Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or four times each time this happens and have been told that the matter has been resolved - it has not! At one time I had paid inadvertently for three account for Acrobat XI Pro running at the same time - I only need 1. I'm afraid that I may have just opened a second account by mistake in order to open my files. I repeat, I only require one account. Would you please advise and assure me that this matter has finally been resolved and that I will no longer receive these notifications each month..
I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
Check the Adobe ID you use in Acrobat.
Check this Adobe ID on Adobe's to make sure that it has an active subscription. -
I uploaded the upgrade to Photoshop Elements 12 today. I got a "dispatching error" for Photoshop Elements, but was able to download Premier elements! I did not order Premier Elements, so I'm confused (unless this was a package that I did not know about). I really want the Photoshop Elements upgrade - not Premier Elements. I do hope I did not pay for both - I only want one. Help!
Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?
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I have paid my subscribtion for 1 month but I can ...
I have paid my subscribtion for 1 month but I can not call !!
They write for me that I do not have enough ctidit to call !!
I have checked my bank acount & they have already taken the amount .Hello,
You don't provide us with any details.
The message indicates that you are attempting to call outside your Plan coverage.
To advise you we need to know:
1. Which Subscription you have purchased.
2. To which country you are calling.
3. Are you calling a landline or a cellphone?
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you. -
Hi, my free trial license has expired, and I am wondering if it's possible to only pay for one month for after effects without locking for a year with monthly fee. I only need this for a project that is ending next week.
Creative Cloud Plans
https://creative.adobe.com/#plans -
Hi, we have paid a subscription for the whole year but Adobe Forms is closing in June? Is there going to be a refund? Thanks
Hi evaz4914940,
Please see this document for information about how Adobe will be handling billing for FormsCentral in light of today's announcement: How will billing work for my current FormsCentral subscription?
Best,
Sara -
How many users have been logged on by this month
I need to do a list of the users have been logged on by this month in the central instance and in the application servers. Someone can help me? I will apreciate your answers.
Best Regards.Hi Reynaldo,
transaction SUIM > Users >users with complex selection criteria
Fill in the right parameters.
Regards,
Jeff -
Can anyone tell me where to send my i phone to for repair?? I have paid by card on this site but been given no details as to what address it is to be sent . I am not a computer whizz but not an idiot either and i am becoming more and more frustrated !!!!!
Yes, AppleCare can tell you. Below is the number for AppleCare in the US.
1-800-APL-CARE *
1-800-275-2273
Hours of Operation: 7 days a week from 5am - 8pm Pacific time.
If you live outside the US, additional contact information can be found at this link.
http://support.apple.com/kb/he57 -
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