I have recently Re-imaged my 24intel 2Gb Ram Leopard, after carrying out and checkign the time machine Backup., I have recently Re-imaged my 24intel 2Gb Ram Leopard, after carrying out and checkign the time machine Backup.

I have been having issues with the iMac and so decided to Erase/Install from scratch after first carrying out a Time Machine backup (which I checked had worked)
Once installed I tried to mount the USB drive and it didn't show.
I checked all the usual features and Preferences but finally cheked Disc Utility.
Disc Utility showed me the onboard drive with the Sectors/Partitions whilst the External WD Drive USB showed only as a single line with no sectors/partitions.
After rebooting a few times the drive mounted once and I got 90gb of data off it but then it failed again never to return since.
I still keep on getting the 'Virtual Drive' for backup software mounting every time though so it appears that the physical drive is ok.
Any ideas on getting it to mount or getting my data back??

Similar Messages

HT201250 I've just used an external drive to back up my Mac with Time Machine. I have Lion, but didn't click and check the "Encrypt Backup Disc". What should I do? Can I delete the external drive and start again, or can I encrypt later?

I've just used an external drive to back up my Mac with Time Machine. I have Lion, but didn't click and check the "Encrypt Backup Disc". What should I do? Can I delete the external drive and start again, or can I encrypt later?

I guess if stolen or lost it would protect my "stuff", and if I'm travelling would protect my privacy.
You must understand the purpose and implications of encryption before deciding whether to use it.
Encryption locks your data with a password. If you forget that password, the data is lost beyond any chance of recovery. Neither Apple nor anyone else will be able to help you recover that data if you don't know the password.
By the same token, the password must be strong enough to provide the security you want. For example, if you're the potential target of industrial espionage by a government or large corporation, you need the strongest possible password. To create and manage such a password safely is a task in itself, not to be undertaken lightly.
If you're only concerned about casual snooping by someone with no special skill, a weak, easily-remembered password is appropriate.
But regardless of the strength of the password, if you lose it, the data is gone forever.
Another point to remember is that if you encrypt your data on one storage device, you must also encrypt it on all other storage devices that would be accessible to the same attacker. Otherwise the data isn't protected. For example, if you keep your computer and your backup drive in the same room, and the internal drive of the computer is not encrypted, then there's no point in encrypting the backup drive.

I am unable to empty my trash w/o getting an 8003 error.Some of what is in the trash is BackUp from Time Machine. I have tried to Secure Empty and also Unlocking folders yet the error continues. There is over 300gb that I need to trash. MacPro 10.6.8

I am unable to empty my trash w/o getting an 8003 error.Some of what is in the trash is BackUp from Time Machine. I have tried to Secure Empty and also Unlocking folders yet the error continues. There is over 300gb that I need to trash. MacPro 10.6.8

See #E6 in Time Machine - Troubleshooting.

I just replaced the hard drive on my macbook pro, reformatted new hard drive and copied over a backup from time machine now I have a kernel panic message (you must restart) - what do I do now?

i just replaced the hard drive on my macbook pro, reformatted new hard drive, installed a back up from time machine and now have kernel panic ( you must restart your computer) what do I need to do?

If you're able to boot, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select the most recent panic log under System Diagnostic Reports. Post the contents – the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post "shutdownStall" or "hang" reports.
If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is slower than normal, and some things won’t work at all.

I am trying to get space on an external hard drive which has some old time machine back up files that I do not need but can not eliminate, even by going into the time machine, clicking on the backup file to be eliminated and using the drop down eliminate

I am trying to get space on an external hard drive which has some old time machine back up files that I do not need but can not eliminate, even by going into the time machine, clicking on the backup file to be eliminated and using the drop down menu with the gear box symbol to eliminate

I cannot find this 300GB "Backup" in the Finder, only in the Storage info when I check "About This Mac".
You are probably using Time Machine to backup your MacBook Pro, right? Then the additional 300 GB could be local Time Machine snapshots. Time Machine will write the hourly backups to the free space on your hard disk, if the backup drive is temporarily not connected. You do not see these local backups in the Finder, and MacOS will delete them, when you make a regular backup to Time Machine, or when you need the space for other data.
See Pondini's page for more explanation: What are Local Snapshots? http://pondini.org/TM/FAQ.html
I have restarted my computer, but the information remains the same. How do I reclaim the use of the 300GB? Why is it showing up as "Backups" when it used to indicate "Photos"? Are my photos safe on the external drive?
You have tested the library on the external drive, and so your photos are save there.
The local TimeMachine snapshot probably now contains a backup of the moved library. Try, if connecting your Time Machine drive will reduce the size of your local Time Machine snapshots.

HT1178 i am setting u a new time capsule. i already have a wifi setup in my office. now i want to use this time capsule just as a wireless backup machine. do i still need to attached a DSL cable, or it can connect to my existing wifi and start working ?

i am setting u a new time capsule. i already have a wifi setup in my office. now i want to use this time capsule just as a wireless backup machine. do i still need to attached a DSL cable, or it can connect to my existing wifi and start working ?

You probably can, but this type of configuration is not recommended or supported by Apple.
Two cautions if you want to try this:
1) The Time Capsule has to be configured to "Join" your existing wireless network in this type of setup...and to do that, you must know the exact type of wireless security that your network is using.
2) Backups are likely going to take twice as long. The wireless signal must travel from your computer to the wireless router and then from the wireless router back to the Time Capsule. Two "hops"......even if the computer is located close to the Time Capsule.
If you want to try this, we can tell you how....but with no guarantees on your results....since this is not officially supported.

HT3275 For the past several days, I have been getting this message during backups: Time Machine could not complete the back up. The backup disk image "Volumes/Data/iMac.sparsebundle" could not be accessed (error-1).

For the past several days, I have been getting this message during backups:
Time Machine could not complete the back up. The backup disk image "Volumes/Data/bhoppy2's iMac.sparsebundle" could not be accessed (error-1). When I click on the 'help' icon on the message, it reverts to a blank page, and I cannot find anything online regarding the term 'sparsebundle.' In addition, I cannot access previous backups any longer.
Help?

See C17 in Time Machine Troubleshooting by Time Machine guru Pondini:
http://pondini.org/TM/Troubleshooting.html

Time Machine fails on backup. Have verified and reformatted external. Have also run etrecheck and Time Machine Buddy.

ETRECHECK:
Problem description:
time machine will not backup
EtreCheck version: 2.1.8 (121)
Report generated March 7, 2015 7:10:23 AM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (17-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,3
    1 2.3 GHz Intel Core i7 CPU: 4-core
    8 GB RAM
        BANK 0/DIMM0
            4 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 680
Video Information: ℹ️
    AMD Radeon HD 6750M - VRAM: 1024 MB
        Color LCD 1600 x 1000
    Intel HD Graphics 3000 - VRAM: 512 MB
System Software: ℹ️
    Mac OS X 10.7.5 (11G63) - Time since boot: 8 days 7:40:9
Disk Information: ℹ️
    TOSHIBA MK7559GSXF disk0 : (750.16 GB)
        disk0s1 (disk0s1) <not mounted> : 210 MB
        Seagate Backup Plus Drive (disk0s2) / : 749.30 GB (325.92 GB free) - 29 errors
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Seagate Backup+ Mac SL 1 TB
        disk1s1 (disk1s1) <not mounted> : 210 MB
        External Backup Time Machine (disk1s2) /Volumes/External Backup Time Machine : 999.86 GB (681.13 GB free)
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple, Inc. MacBook Pro
Configuration files: ℹ️
    /etc/hosts - Count: 42
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [loaded]    com.sophos.kext.sav (9.2.0 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.0 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [running]    com.brother.LOGINserver.plist [Click for support]
    [loaded]    com.divx.dms.agent.plist [Click for support]
    [loaded]    com.divx.update.agent.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [loaded]    com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    Dropbox    Application (/Applications/Dropbox.app)
    VerizonUpdateCenter    UNKNOWN (missing value)
    Google Chrome    Application Hidden (/Applications/Google Chrome.app)
    K9-MacOptimizer    UNKNOWN (missing value)
Internet Plug-ins: ℹ️
    Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]
    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    DivX Web Player: Version: 3.2.1.977 - SDK 10.6 [Click for support]
    OVSHelper: Version: 1.1 [Click for support]
    LogMeIn: Version: 1.0.970 - SDK 10.7 [Click for support]
    QuickTime Plugin: Version: 7.7.1
    LogMeInSafari32: Version: 1.0.970 - SDK 10.7 [Click for support]
    Google Earth Web Plug-in: Version: 6.0 [Click for support]
    SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
Safari Extensions: ℹ️
    Twitter for Safari
    AllMyTube
    comicSansBeGone
    Better Facebook
3rd Party Preference Panes: ℹ️
    Flip4Mac WMV [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         3%    WindowServer
         1%    Activity Monitor
         1%    activitymonitord
         0%    ps
         0%    SophosUIServer
Top Processes by Memory: ℹ️
    266 MB    mds
    180 MB    InterCheck
    120 MB    Finder
    94 MB    System Preferences
    77 MB    coreservicesd
Virtual Memory Information: ℹ️
    4.98 GB    Free RAM
    1.81 GB    Active RAM
    572 MB    Inactive RAM
    1.22 GB    Wired RAM
    34.27 GB    Page-ins
    2.72 GB    Page-outs
Diagnostics Information: ℹ️
    Mar 6, 2015, 08:16:26 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/quicklookd_2015-03-06-201626_[ redacted].crash
    Mar 4, 2015, 11:56:25 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/quicklookd_2015-03-04-115625_[ redacted].crash
    Mar 4, 2015, 11:55:37 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/quicklookd_2015-03-04-115537_[ redacted].crash
    Mar 4, 2015, 11:53:07 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/quicklookd_2015-03-04-115307_[ redacted].crash
    Mar 4, 2015, 11:52:42 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/quicklookd_2015-03-04-115242_[ redacted].crash
    Mar 4, 2015, 11:52:41 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/quicklookd_2015-03-04-115241_[ redacted].crash
    Mar 4, 2015, 11:33:39 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookUIHelper_2015-03-04-1 13339_[redacted].crash
    Mar 4, 2015, 11:16:53 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/iPhoto_2015-03-04-111653_[reda cted].crash
TIME MACHINE BUDDY
Starting standard backup
Backing up to: /Volumes/External Backup Time Machine/Backups.backupdb
Ownership is disabled on the backup destination volume. Enabling.
Backup content size: 394.3 GB excluded items size: 14.0 GB for volume Seagate Backup Plus Drive
456.36 GB required (including padding), 930.57 GB available
Waiting for index to be ready (101)
Error: (-36) SrcErr:YES Copying /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin/Contents/Resources/WmvPluginPrefix.pch.pth to (null)
Copied 50.7 GB of 380.3 GB, 637488 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Dropbox/Airport Packages/-Presentation/PSD originals/A-2769 Guava and java.psd to (null)
Copied 136.5 GB of 380.3 GB, 652973 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/iLifeAssetManagement/state/pub/227354896+3231309460012822759/queue.sqli te3 to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73a83ed2b6f5f3f74e690a2ae7b99ef7515e76ae/ec3f6fda8662 e542ac7c67f2ebcfa860d3d2e7b6 to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73f862553779c33821fe63b50ba4008f4ae89038/59ac936d3c1e 548ac04dfc28cd80ee7e8375e71c to (null)
Copied 211.8 GB of 380.3 GB, 703468 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73f862553779c33821fe63b50ba4008f4ae89038/878f9a9e9e99 35f370ab2a09d62665cafa4f723f to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73f862553779c33821fe63b50ba4008f4ae89038/8ca38b8456a3 80c835e4535b71a6322258f782c5 to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73f862553779c33821fe63b50ba4008f4ae89038/9d43f27ba634 c956751fb66aadb06f955e74b3c8 to (null)
Copied 273.7 GB of 380.3 GB, 794840 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Masters/2014/01/10/20140110-100023/IMG_8819.JPG to (null)
Copied 345.8 GB of 380.3 GB, 880149 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Masters/2015/02/21/20150221-163320/IMG_0946.JPG to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Masters/2015/02/21/20150221-163652/IMG_0878.JPG to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Masters/2015/02/26/20150226-202057/IMG_0789.MOV to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Previews/2015/02/21/20150221-162736/aNrBUprVRiGN3Ul+Yph5Jw/IMG_1181.jpg to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Previews/2015/02/21/20150221-162736/DDfJ%BYeR1mC2WtxQXpLdw/IMG_1180.jpg to (null)
E
In making an attempt to copy my files to a different external hard drive, I ran into several issues with document files that were "read-only" so the copying stops. (they were just a couple of pdfs and photos). I deleted all of those files. I then ran back up again after verifying the external I have designated for Time Machine. (Ive also completely erased, repaired and verified this drive several times over the past few weeks) Backup failed, again.
I feel like my next move is to start deleting the "files" that are causing the errors listed above in TM Buddy (they are mostly photos in iphoto)... but then I realized that some of those errors are associated with the backing up of my iphone.
Just now, I pasted a portion of my system log into Textedit, and the application just hanged... for 2 hours. I finally force quit it.

Hi! I did exactly as you said. I was able to backup with my home folder excluded, but was not able to do so after I removed the exclusion. It crapped out 5G before finishing.
Here's the TIME MACHINE BUDDY LOG:
Starting standard backup
Backing up to: /Volumes/External Backup Time Machine/Backups.backupdb
Ownership is disabled on the backup destination volume. Enabling.
Backup content size: 394.3 GB excluded items size: 14.0 GB for volume Seagate Backup Plus Drive
456.36 GB required (including padding), 930.57 GB available
Waiting for index to be ready (101)
Error: (-36) SrcErr:YES Copying /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin/Contents/Resources/WmvPluginPrefix.pch.pth to (null)
Copied 50.7 GB of 380.3 GB, 637488 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Dropbox/Airport Packages/-Presentation/PSD originals/A-2769 Guava and java.psd to (null)
Copied 136.5 GB of 380.3 GB, 652973 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/iLifeAssetManagement/state/pub/227354896+3231309460012822759/queue.sqli te3 to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73a83ed2b6f5f3f74e690a2ae7b99ef7515e76ae/ec3f6fda8662 e542ac7c67f2ebcfa860d3d2e7b6 to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73f862553779c33821fe63b50ba4008f4ae89038/59ac936d3c1e 548ac04dfc28cd80ee7e8375e71c to (null)
Copied 211.8 GB of 380.3 GB, 703468 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73f862553779c33821fe63b50ba4008f4ae89038/878f9a9e9e99 35f370ab2a09d62665cafa4f723f to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73f862553779c33821fe63b50ba4008f4ae89038/8ca38b8456a3 80c835e4535b71a6322258f782c5 to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Library/Application Support/MobileSync/Backup/73f862553779c33821fe63b50ba4008f4ae89038/9d43f27ba634 c956751fb66aadb06f955e74b3c8 to (null)
Copied 273.7 GB of 380.3 GB, 794840 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Masters/2014/01/10/20140110-100023/IMG_8819.JPG to (null)
Copied 345.8 GB of 380.3 GB, 880149 of 970893 items
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Masters/2015/02/21/20150221-163320/IMG_0946.JPG to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Masters/2015/02/21/20150221-163652/IMG_0878.JPG to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Masters/2015/02/26/20150226-202057/IMG_0789.MOV to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Previews/2015/02/21/20150221-162736/aNrBUprVRiGN3Ul+Yph5Jw/IMG_1181.jpg to (null)
Error: (-36) SrcErr:YES Copying /Users/sandi/Pictures/iPhoto Library/Previews/2015/02/21/20150221-162736/DDfJ%BYeR1mC2WtxQXpLdw/IMG_1180.jpg to (null)
E

My Time machine won't back up. Recently updated to OS x 10.7.5. Error message is as follows: "The backup disk image "/Volumes/Time Machine Backup/Scott's MacBook Pro.sparsebundle" is already in use." What is wrong and how do I fix it? Thanks.

My Time machine won't back up. Recently updated to OS x 10.7.5. Error message is as follows: "The backup disk image “/Volumes/Time Machine Backup/Scott’s MacBook Pro.sparsebundle” is already in use." What is wrong and how do I fix it? Thanks.

Have you tried restarting the computer? Also, see Time Machine Error from this pages sidebar under More Like This.

HT201250 When restoring Time Machine after a failure, does it also restore the files to the same order, for example - within iPhoto I have pics/ videos in folders and sub folders organised as family/events etc - will it go back to this exact order after a

When restoring Time Machine after a failure, does it also restore the files to the same order, for example - within iPhoto I have pics/ videos in folders and sub folders organised as family/events etc - will it go back to this exact order after a restore?

Hi Stavros0203,
When restoring your entire system from a Time Machine backup, it is restored to the state it was when that backup was made. See this article for reference -
OS X Yosemite: Recover your entire system
Thanks for using Apple Support Communities.
Best,
Brett L

HT201250 I have done my back up using time machine, now I have a new mac and I need to access the files that I had saved from my old mac. How can I do that?

I have done my back up using time machine, now I have a new mac and I need to access the files that I had saved from my old mac. How can I do that?

Use Migration Assistant on your new Mac:
Click Continue:
On the next screen, choose your Time Machine backup disk.
Don't bother to migrate Applications unless you know they will work on your new Mac. For example, PowerPC applications won't work. Just migrate your user account which will copy all your photos, music, movies, and other documents.
Note: you will not be able to migrate the information to same account in which you are already logged in. Migration Assistant will tell you that and recommend what to do. It can migrate the information to a new account, but you will have to give it a name you might want to change later. One way around this is to create a temporary account, log in to it, and run Migration Assistant which will replace your normal account. Then, log out of the temporary account, log in to your usual one, verify everyting works as you expect, and delete the temporary one.
All this can be avoided when you set up a brand new Mac by running Setup Assistant which essentially does the same thing to create your new account, but most people are too excited to do that and elect to migrate later.

Can someone please help me re-install my Creative Design 5.5 on my Mac? My MacBook Pro recently crashed and had to have the hard drive replaced. The back up from Time Machine is not reinstalling the program. Since I have the download paid, and codes, I

Can someone please help me re-install my Creative Design 5.5 on my Mac? My MacBook Pro recently crashed and had to have the hard drive replaced. The back up from Time Machine is not reinstalling the program. Since I have the download paid, and codes, I need direction on how to reinstall -- HELP?

Hi bodegakc,
If you have the serial number then please use the below mentioned link to download the product you are looking for .
CS5.5
Also before installing Please go to Applications-->Utilities--> Adobe installers and if there is any uninstaller for CS5.5 , you can remove it and do a fresh install.
You can also use creative cloud cleaner tool before installing.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Thanks
Nikhil Gupta

Hi, updated my iphone where in the middle of updated the screen showed i must connect to itunes. after connecting iphone was updated but everything was deleted. was first time on itunes , so have no backup. can i recover my pics and contacts? please help

hi, updated my iphone where in the middle of updated the screen showed i must connect to itunes. after connecting to itunes my iphone was updated but everything was deleted. was first time on itunes , so have no backup. can i recover my pics and contacts? please help

If this has happened more than once the problem is likely on your PC.
See here: http://www.apple.com/support/iphone/assistant/itunes/

I keep losing entire catalogs. I put in 30,000 images and cannot get to them. Put in 3,000 images and get error message "LR encountered error when reading its previous cash and needs to quit. LR will fix this problem the next time it loads.' I have loade

I keep losing entire catalogs. I put in 30,000 images and cannot get to them. Put in 3,000 images and get error message "Light room encountered error when reading its previous cash and needs to quit. light room will fix this problem the next time it loads.'
I have loaded light room several times and even exited computer for 8 hours. Still get error message

A search of this forum shows lots of threads where this issue of "error reading cache" is solved

I have my catalog "Back Up Each Time Lightroom Exits" checked, and always have. That means the catalog should have been backed-up and saved everyday, if not more than once on some dates. So with a a major problem now and needing to use the Catalog backup

I have my catalog "Back Up Each Time Lightroom Exits" checked, and always have. That means the catalog should have been backed-up and saved everyday, if not more than once on some dates. So with a a major problem now and needing to use the Catalog backup from last Friday, I go to my Lightroom Backups folder - and the most recent one showing not only isn't yesterday, it's OCTOBER 28 !?? Where the hell are the daily backups between October 28 and November 14?

Oh wow - JET LAG strikes agin - my apologies; I have located the missing weeks of back-ups. After getting home from a 30-day trip to Europe, I had changed the location of my LR catalog back-ups to an external drive, and forgot that I did that. I have found them, and all is good. Never operate Heavy Machinery without enough rest. Cheers

I used migration assn't to load a Time Machine backup onto a new mac. The first TM backup after that took some time, perhaps not surprising. But the backups thereafter have all taken hours, with huge amounts of "indexing" time. Time to reload TM?

I used migration assn't to load a Time Machine backup onto a new mac. The first TM backup after that took some time, perhaps not surprising. But the backups thereafter have all taken hours, with huge amounts of "indexing" time. Time to reload TM?

Does every backup require lots of indexing? If so, the index may be damaged.
Try Repairing the backups, per #A5 in Time Machine - Troubleshooting.
If that doesn't help, see the pink box in #D2 of the same link.

I have recently Re-imaged my 24intel 2Gb Ram Leopard, after carrying out and checkign the time machine Backup., I have recently Re-imaged my 24intel 2Gb Ram Leopard, after carrying out and checkign the time machine Backup.

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