I have tried on two occassions to downlaod firefox 4 and it will not download, I am using a dell desk top windows xp pro and have firefox 2 already installed, why won't version 4 download?

When the screen prompts me to run the download program, everything seems to be going right, but once the program goes through it's paces, I'll check the firefox version in my program files and it still says I only have firefox version 2.

The file version is 4.0.1, but the product version is 2.0.1. See screenshot.
You already have v4.0.1 installed.
You might want to consider disabling the Zango plugin you have installed because this app will likely download other spyware without your knowledge. See this Wikipedia article on the subject: [http://en.wikipedia.org/wiki/Zango_%28company%29 Zango]
You can disable it by clicking the Firefox button, go to Add-ons, then Plugins. You'll find it in there.

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