I have tried suggestions found on this website from other Ipod Classic users without success. I cannot get my Ipod Classic to sync any more - have tried on 3 computers with different OS's. Apple have tested Ipod and its lead and pronounced it OK.

Question

This is the third time of writing this on your Apple Support Communities!  My Ipod Classic will not sync.  I have had it checked over at an Apple Genius Bar and also its lead - they say it is OK.   I have had my computer checked at the place that built it for me (Windows 7 desktop when I found Windows 8 childish and irritating).  After collecting it, I again had the Ipod symbol back on my library page, which was a step forward.  However, the Ipod still won't sync.
I have tried other USB ports.  I have tried removing Itunes from computer and downloading it again - with the latest version of course.  I have tried authorising my computer.   I have tried resetting the Ipod.  I have tried ringing the Apple helpline at vast expense - the first assistant was helpful and went through a number of procedures before suggesting I removed and replaced Itunes and then rang back after doing this.  I was given a reference number to quote so that I wouldn't need to go through the whole rigmarole again with another assistant.  But, unfortunately, I got an extremely offensive young man who more or less called me a liar when I quoted the job number I had been given.  He flatly refused to accept that I had already spent ages on the phone that afternoon and said that my last call to Apple, to which the reference number referred, had been in November 2011.  When I asked to speak to a manager, he put the phone down for ages and left me paying for minutes, just waiting.  I put the phone down eventually and rang back, got this person again, and again asked to speak to a manager, whereupon the phone was put down on me.  Needless to say, I am not keen to try this phone service again in a hurry.  But I do desperately want to be able to download my Economist in audio podcasts, which I have been without for a whole month now.  Please can someone knowledgeable take pity and help me?  By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.  I have a newly built computer using Windows 7, the latest updated version.

Answer 1

chicx wrote:
This is the third time of writing this on your Apple Support Communities!
Not with your current user id.
Far too much uneccesary information in your post, which only confuses things, a vast amount!
Let's start with iTunes.
Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
Once you have doen those two things, check to see if the iPod is seen by iTunes.
chicx wrote:
By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
Really?
OS stands for Operating System. (In computer speak, IO means Input/Output.)
iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
I assume that you have been listening to the Podcast in your iTunes on the computer as you cannot transfer it to your iPod. It's what I'd do.