I have updated my credit card information for adobe pro subscription service, but I am still unable to open any of my PDF files.  Isn't being able to open PDF files a free service??

My credit card expired and I was asked to update my credit card info which I have done.  Now they say I have to wait 24-48 hours to be able to access the pro features again.  First, I should have just bought a brand new subscription which I am able to use immediately like when I first bought it, and secondly, isn't opening a PDF file a free service as long as you have the program installed??

If you are making use of a "subscription" desktop application the subscription has to be "active" (paid up).
Once your updated info is processed you'll be able to use the subscription application.
As Bernd wrote - Adobe Reader is free (download, install, use).
Be well...

Similar Messages

  • HT2204 Althrough I have updated my credit card information, but still unable to use the apple ID.

    Althrough I have updated my credit card information, but still unable to use the apple ID.

    If you are making use of a "subscription" desktop application the subscription has to be "active" (paid up).
    Once your updated info is processed you'll be able to use the subscription application.
    As Bernd wrote - Adobe Reader is free (download, install, use).
    Be well...

  • I have tried to update my credit card information for over a month and it has been impossible!

    I have tried changing it on the Adobe website but it doesnt work, I've tried calling and the waiting time is always 24 hours which is ridiculous. I have tried using the chat but nobody ever answers. Please help!

    Hi Camila83,
    Welcome to Adobe Forum,
    I am very sorry trouble that you are facing,
    I would request you to contact Bank prior to contact Adobe at http://adobe.ly/yxj0t6 .
    Adobe has repeatedly tried to take charge from the Bank which the Bank denied.
    Regards,
    Rajshree

  • Family sharing verification has an old credit card number to verify. I have updated the credit card info but it is still not appearing in the verification process asking for the security code of the card. How lng to have account info updated to cloud

    I am trying to set up a family sharing with a new iMac and other Mac pro computer and other apple products. When I click to manage account and the add a member, I am told to verify the user by entering the security code from the credit card. The card listed is an old one and has since been changed. I updated the info on my apple account, but it is not getting to the iCloud for the family sharing. The number shown is the old card. When I enter a code it says invalid. How long does it take for the info to udate to all systems?

    Hi Mofro1,
    Happy Holidays!  The resource below explains how to edit the credit card information for the Apple ID account that you want to use for Family Sharing.  Once you've made the changes, I would suggest you sign out of your iTunes Store on all of your devices, and then restart them.  The changes should take place quickly.  There is a link to the iTunes Store support below if you need more help.
    Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
    http://support.apple.com/en-gb/HT1918
    Change your payment information on a Mac or PC
    Click to open your account in iTunes. (You might need to sign in with your Apple ID.)
    Alternatively, you can:
    Open iTunes.
    Click iTunes Store.
    Click Sign In and enter your Apple ID.
    Click your Apple ID and select Account Info.
    From the Account Information page, click Edit to the right of Payment Type.
    You can see the payment methods that the iTunes Store accepts in the Payment Type section. If you want to remove the payment method, select None in the Payment Type section. See what to do if None isn't showing or you can't select it.
    Change your information and click Done.
    After you change your payment information, the iTunes Store places an authorization hold on your credit card.
    Family Sharing
    If you’re using Family Sharing, and you're the family organizer, you can’t set your payment information to None. You need to use a credit card or debit card. Only the Family Organizer can edit payment information for a family group. If you're not the organizer, you'll see this message: "The payment method for your Family is managed by [Apple ID]."
    Get help
    If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
    If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
    If you use an AOL screen name to sign in to the iTunes Store, editing your information on the Account Information page won't update your AOL account. If you need to update your AOL account information, contact AOL.
    If your previous payment wasn't accepted, you might need to change your payment information.
    Last Modified: Oct 31, 2014
    Cheers,
    - Judy

  • Why do i need to enter the credit card information for downloading free apps and redeem the codes?

    getting a message says apple id has not yet been used with the itunes store while trying to download apps
    why do i need to enter the credit card information for downloading free apps and redeem the codes?

    As a security precaution, Apple verifies your billing credentials with every transaction whether paid or free apps or using the balance of a redeemed code.

  • HT1918 I have been unable to update my credit card information in the payment information section... Help!!

    I'm trying to update my credit card information and it doesn't allow me to do this - it says to contact iTunes support but I don't know why...

    We are fellow users here on these forums, we won't know why either.
    You can contact iTunes Support via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Hi! I have 1 credit card and 2 more apple id. Is it possible to use this credit card information for all my apple id?

    Hi! I have 1 credit card and 2 more apple id. Is it possible to use this credit card information for all my apple id?

    Though you are being asked for card details it doesn't necessarily mean that the card will be charged for the purchase (unless you want to gift content). Have you tried entering your card's details to confirm the account ? You should then be able to remove it.
    From http://support.apple.com/kb/HT5582 :
    When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance
    Is it a new account ? If it is then unless a new account is created by following the instructions on this page (the instructions won't work with existing accounts) : http://support.apple.com/kb/HT2534
    then you will need to enter card details (debit cards are no longer accepted in all countries) before the account can be used to download any item from the store.

  • Why do I have to update my credit card info for a free app???

    I put a block on my credit card due to fraudulent activity and now I want to install a FREE app, why do I need to update my credit card info for a FREE app? If you will only charge me if I actually purchase an app or content what is the purpose for asking me?

    For identification purposes.

  • Struggling to update my credit card information

    [Topic title updated by moderator to be more descriptive. Original topic title was: "credit card update."]
    I'm finding impossible to update my credit card information.
    I've been given a new credit card due to the increasing number of hackings that are going on. 
    BUT Skype are not letting me input this new information
    I don't mind the skype credit offer that has worked for me, not getting cut off mid conversation.
    BUT trying to find a customer service number to chat to someone in person is impossible to find.
    Not sure is Skype even has a customer service phone number.
    I couldn't find one after searching the skype website site for 45 minutes.
    A customer service phone number should be one of the easiest things to find on a website!
    NOT with skype!!!! Why is that??
    Customer still want to chat to a live person n get your questions anwered FAST!!!
    So I'm being forced to write my grievance on this chat page
    In the hope that someone will be able to help me sort this frustrating problem out.
    Thank you for reading this post n hope you can help me. 

    From a previous post of mine, hope this helps:
    Yes, way back I think page 1 of this thread, I thought I had to add a new card (I only wanted to have a new expiry date) , then delete my old one (expired). I did this, so was using a card I didn't want to use.
    Now at last I've cracked it. You say you want to buy some credit. You then get the choices.
    1. Use the registerd card (in my case expiring of course) or
    2. use a new payment method.
    Choose option 2, enter the 'new' card details with (of course this is your  'new' card because it has a new expiry date. The purchase goes through and your 'new' card is now registered. You then delete the 'old' card....sorted! Hope that makes sense the way I've described it. And by the way if you have auto recharge you need to tell the auto recharge to use your 'new' card.

  • Where to update the credit card information?

    Dear All,
    Where to update the credit card information without purchase any skype credit?
    Thanks

    Spoke with Adobe staff - apparently this is a known issue with no fix in place. Hopefully they can get me in touch with someone who can update my credit card info so I don't get locked out of my applications as I have an art exhibit I'm preparing for. I'll keep the forum posted on status.

  • HT3702 I was send an email from apple asking me to update my credit card information or my account will be cancelled within 48hours is this a valid email from apple or fraud ??

    I was send an email via apple stating that I need to update my credit card information or my account will be cancelled in 48hours. Is this a valid email or fraud. I had the iphone for more than 2 years and did not receive a similar email

    It's a phishing attempt to get your account and payment details (Apple don't send emails like that) . If you still have the email then you could forward it to Apple : [email protected]

  • HT1918 Hi, I have registered at apple site, and i have submitted the credit card information, they deducted some ammount without my permission, why they did that? how can i remove my credit card details from that site or deactivate my account?

    Hi, I have registered at apple site, and i have submitted the credit card information, they deducted some ammount without my permission, why they did that? how can i remove my credit card details from that site or deactivate my account?

    From that HT3702 page :
    If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.
    You might see authorization requests on your online statement. These requests aren't actual charges; they are tests to confirm that your payment card account is active and has available funds to accommodate transactions. Authorization holds are removed by your financial institution shortly after your purchase clears. The time it takes to remove authorization requests varies by financial institution.
    The number of days that it takes to diappear varies by bank, but it's usually a few days - though with the weekend coming up it might take an extra day or two

  • HT1918 I am trying to update my credit card information

    I am trying to update my credit card information and itunes/ipad is telling me my security code is invalid even though im holding the card in my hands and clearly have the right number. I double and triple checked all digits of all the number, and still, it tells me invalid security code.

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    or
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • HT1918 I'm not able to update a credit card information in the billing area of my account, why?

    I'm trying for quite some time to update my credit card information and I'm not able. I keep getting a contact itunes support msg. The only way for me to be able to fund my account is thru gift cards. Why?

    Click here and request assistance.
    (87068)

  • ITunes and app store will not let me update my credit card information

    I'm trying to update my credit card information on my Mac, but iTunes won't let me. It continually states "Your credit card information does not match your bank's records itunes" but I am 100% sure I am inputting the information right (I've been doing it for hours now), the card is active, and it works--I just purchased something elsewhere. What is happening? What should I be doing?

    Check in with iTS to see if there is something else going on you don't see...
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

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