I have windows xp and a 1st gen. shuffle. Loaded 10.4.1 last night and am getting error 50 when trying to load my shuffle. I used utility reset to restore fact. settings. Still getting error 50..Help!!!!!!!!!!

Help!!!!!! I'm about going out of my mind....Need help loading music to my 1st generation I pod and keep getting error 50 message. I have windows xp and loaded new software last night. This all started when I upgraded to itunes 10 awile ago. My computer recognises my ipod and I think its syncing don't know...My library is intact and can't load any music from my library...purchases...or gene ....itunes 10 wiped my custom play list...and now nothing...I used ipod reset utility to restore my ipod to factory settings and still nothing....I don't have alot of computer knowledge and need someone to walk me threw on what to do. I'm at a loss. And about ready to give up on Apple and the I-tunes experiense....I am in dire need. Help!!!!!!!!!!!!

Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101    Tips & Tricks
See if this kb helps:   http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB12847&slic...
I'm not sure that you saw the error msg. included in the kb, but it discusses removing .msi files from previous installations of DM.   Post back and let us know how it goes.
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

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<Subject Edited by Host>

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My error looks like this...
Mon Jan 5 12:56:58 2015
[INFO] AdobePackageBuilder - Build Version - 1.7.0.43
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Mon Jan 5 12:56:58 2015
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Mon Jan 5 12:56:59 2015
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Mon Jan 5 12:56:59 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/ASU/Install.dylib /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/ASU2/Install.dylib
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[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/C38D2C56-1DA6-472B-B8C4-6FB284E7DA66/ACCCx2_8_1_451/Install.app /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/ASU/Install.app
Mon Jan 5 12:57:01 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/C38D2C56-1DA6-472B-B8C4-6FB284E7DA66/ACCCx2_8_1_451/packages /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/ASU/packages
Mon Jan 5 12:57:02 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /tmp/C38D2C56-1DA6-472B-B8C4-6FB284E7DA66/ACCCx2_8_1_451/resources /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/ASU/resources
Mon Jan 5 12:57:02 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/Install.app /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/Install.ap p
Mon Jan 5 12:57:02 2015
[INFO] AdobePackageBuilder - Copied Setup file/folder (Install.app)
Mon Jan 5 12:57:02 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/packages /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/packages
Mon Jan 5 12:57:02 2015
[INFO] AdobePackageBuilder - Copied Setup file/folder (packages)
Mon Jan 5 12:57:03 2015
[INFO] AdobePackageBuilder - Copied File (payloads/Media_db.db)
Mon Jan 5 12:57:03 2015
[INFO] AdobePackageBuilder - Copied File (payloads/Media_db.sig)
Mon Jan 5 12:57:03 2015
[INFO] AdobePackageBuilder - Copied File (payloads/setup.xml)
Mon Jan 5 12:57:03 2015
[INFO] AdobePackageBuilder - Registration is not suppressed, not removing Grwl package.
Mon Jan 5 12:57:03 2015
[INFO] AdobePackageBuilder - ASU at Path (/Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/Install.a pp) is not found. Skipping copying and renaming.
Mon Jan 5 12:57:03 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobePhotoshop15-Support /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobePhotoshop15-Support
Mon Jan 5 12:57:03 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeCameraRaw8.0All /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeCameraRaw8.0All
Mon Jan 5 12:57:04 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobePhotoshop15-en_US /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobePhotoshop15-en_US
Mon Jan 5 12:57:04 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeCameraRawProfile8.0All /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeCameraRawProfile8.0All
Mon Jan 5 12:57:05 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeColorPhotoshop5_0-mul /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeColorPhotoshop5_0-mul
Mon Jan 5 12:57:05 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeAPE3.4-mul /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeAPE3.4-mul
Mon Jan 5 12:57:05 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobePhotoshop15-Core /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobePhotoshop15-Core
Mon Jan 5 12:57:08 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeColorJA_ExtraSettings5_0-mul /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeColorJA_ExtraSettings5_0-mul
Mon Jan 5 12:57:08 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeColorNA_Recommended5_0-mul /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeColorNA_Recommended5_0-mul
Mon Jan 5 12:57:08 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeColorCommonSetCMYK5_0-mul /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeColorCommonSetCMYK5_0-mul
Mon Jan 5 12:57:08 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeColorCommonSetRGB5_0-mul /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeColorCommonSetRGB5_0-mul
Mon Jan 5 12:57:08 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeVideoProfilesCS5_0-mul /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeVideoProfilesCS5_0-mul
Mon Jan 5 12:57:09 2015
[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /private/tmp/50ABE1F7-5C2B-4522-9970-612979FA2BB6/PHSP/LS20/15.0/Photoshop_15_LS20/Adobe Photoshop CC 2014/payloads/AdobeColorEU_ExtraSettings5_0-mul /Applications/GKB/Build/GKB_Install.pkg/Contents/Resources/Setup/PHSP15.0en_US/payloads/A dobeColorEU_ExtraSettings5_0-mul
Mon Jan 5 12:57:09 2015
[ERROR] AdobePackageBuilder - Failed to find the dmg file path (null)
Mon Jan 5 12:57:09 2015
[ERROR] AdobePackageBuilder - Failed to package the update - null.

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Hi,
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Hi Joanne
I was searching in fórums and I found:
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