I inadvertently installed the Adobe Acrobat XI Pro on my laptop as a trial. It has expired and I want to remove it.

I inadvertently installed the Adobe Acrobat XI Pro on my laptop as a trial. It has expired and I want to remove it and use the previous version that I had on the machine before the install which was a full version of Adobe Acrobat. Please provide me with the steps to complete this.

You can uninstall in the usual way (Control Panel). You will probably then need to reinstall the older version, which the trial most likely removed.

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Why can't i install the adobe acrobat pro extended 9 which i just downloaded?

why can't install the adobe acrobat pro extended 9 which i have just downloaded?

Nobody can know without some system info and a better explanation of what exactly you do...
Mylenium

I am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

i am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

Moved to Acrobat Installation & Update Issues

I cannot download the Adobe Acrobat XI Pro app when purchasing it

I downloaded the the Adobe Acrobat XI Pro trial version and when trying to buy it I receive the "system error", not to mention that I have tried several times already.
What should I do? I then followed your suggestions: to get hold of you on the phone and via www.adobe.com, as well.
I'm looking forward to hearing from you, the soonest, please.
German Carrizo.

if you already downloaded acrobat xi pro trial, install it and use your serial number to activate.

Troubles installing the Adobe Acrobat XI trial version.

I'm trying to install the Adobe Acrobat XI trial version, but it won't work. A window pops up, saying "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

Hi LiesDeGroef,
Please download Acrobat directly from the links on this page: Download Acrobat products | Standard, Pro | XI, X.
Then, make sure you're logged in as an administrator and disable any anti-virus software before you install.
If you're still having trouble, let us know. And, please tell us what operating system you're using (name and version).
Please let us know how it goes!
Best,
Sara

I downloaded Adobe Acrobat X in 2010 and then a few years later I got a new computer and I would like to install the Adobe Acrobat X on my new computer but I cannot tell if I had more than one license and my Adobe account is not showing that I ever downlo

I downloaded Adobe Acrobat X in 2010 and then a few years later I got a new computer and I would like to install the Adobe Acrobat X on my new computer but I cannot tell if I had more than one license and my Adobe account is not showing that I ever downloaded or ordered anything. Can you assist?

Download/install it from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html and activate it with your serial number.

Where can i locate the serial number for the adobe acrobat xi pro?

where can i find the serial number for the Adobe Acrobat XI pro?

Hi 1praise,
Please refer the KB Doc : http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Publishing to the Adobe Acrobat Connect Pro server - two questions:

I publish Captivate output to the Adobe Acrobat Connect Pro server. I have two questions:
How do I publish content so that users open up the output in full screen mode?
How do I publish content so that users open up the output in their flash players instead of their browsers?
As is well know, varying browser toolbar setups can make or break if your content fits on to the screen.
Thanks!

Hi there
I'm unsure if you are asking about this as it relates to Connect Pro server or not?
If you are asking if there is a way to open a Captivate presentation in Full Screen from Connect Pro, I do note that during Publishing, in the dialog the option for full screen mode is disabled. (which is odd because the first time I checked, the option was actually enabled!)
Again, speaking in terms of deploying the content via Connect Pro server, I am unaware of a way to coax Connect Pro into presenting as a SWF only. At least, not if you are publishing to it from Captivate. I did test by publishing a SWF from Captivate to a local folder on my hard drive. Then from inside Connect, electing to upload only the SWF. That seems to work. But again, you really don't have any control over the size of the window that opens. At least as far as I can tell. (I'm somewhat of a Connect novice)
Perhaps you might locate the forums for discussing Connect and ask the questions there?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Failed on updaing the Adobe Acrobat X Pro

Failed on updaing the Adobe Acrobat X Pro, a message found:
An error occurred during the installation of assembly component
{9718BF1D-6A9F-3406-A992-630F7EF2F164}, HRESULT: 0x800736FD

Hi KL WONG,
Please try the steps mentioned in the KB : http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component-microsoft.html

Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or fo

Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or four times each time this happens and have been told that the matter has been resolved - it has not! At one time I had paid inadvertently for three account for Acrobat XI Pro running at the same time - I only need 1. I'm afraid that I may have just opened a second account by mistake in order to open my files. I repeat, I only require one account. Would you please advise and assure me that this matter has finally been resolved and that I will no longer receive these notifications each month..

I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
Check the Adobe ID you use in Acrobat.
Check this Adobe ID on Adobe's to make sure that it has an active subscription.

Installing Existing Adobe Acrobat 9 Pro on new computer - The "Upgrade Check"

I recently purchased a new computer (Windows 8) to replace my old computer (Windows XP). I had purchased and installed Adobe Acrobat Pro 9 on the old computer in September 2009. At that time I had the serial number of the previous edition of Adobe Acrobat to load into the Upgrade Check screen when installing Acrobat 9. I just deactivated the Adobe Acrobat Pro 9 from the Windows XP machine and downloaded it to the Windows 8 machine and the install went well (still had the serial numbers for the Acrobat 9), until after the reboot when the "Upgrade Check" screen popped up. I don't have the slightest clue what the serial number for the previous version of Acrobat was, I don't even recall what version of Acrobat I had. How can I continue to install my Acrobat Pro 9? I have been using it successfully for three plus years!
Thanks.

If you no longer have the AA7 information, you will have to contact Adobe to determine the software key you had before to allow the installation. Hopefully you had registered your previous product or at least the installation.

How do I transfer the Adobe Acrobat XI Pro to a new computer?

I downloaded Adobe Acrobat XI Pro from the internet last week and I am changing computers in my office today. How can I transfer this program to my new computer when the program did not give me an option to SAVE it when downloading it? I really want to use it on my new computer and do not wish to purchase it again since no one will be using the old computer after it is switched out.
Thanks for your help. Michelle

I assume you have your S/N (or subscription information). In that case, you can download from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. You should deactivate the version on the old computer so you keep your activations current. Also, be sure to register your installation, particularly with the S/N for the future so you have access to info online (like your S/N). Also make a backup of the install file on a CD or backup drive for the future -- a download may not always be available, and even if it is it may be hard to find.

Where to find the Adobe Acrobat 9 Pro extended source?

I been used Adobe Acrobat 9 pro ext before. I bought it online and I have the license, but i dnt keep the installer. So now, I already unistalled it and want to install at another PC. But failed to get the installer hehe. CAn anyone share the source?

Access Denied
You don't have permission to access "http://trials2.adobe.com/Applications/Acrobat/APRO/9/trials/AcroPro90_efg.exe?" on this server.
Reference #18.b5c633b8.1374722352.59b1cda6

Corrupt .pdf files since install of Adobe Acrobat IX Pro

Since installing the new Adobe Acrobat IX Pro (cloud version) on my Mac Air, l'm unable to open old .pdf files. What can be done to resolve this issue.
Thanks.

Hi jwalrathx,
Do you have the latest version of Acrobat XI? Choose Help > Check for Updates. Install any available updates. Support for Office 2013 was added to PDF Maker in the 11.0.01 version that was released back in January.
Please let us know if you need further assistance.
Best,
Sara

Download for Re-install of Adobe Acrobat 8 Pro?

I purchased Adobe Acrobat 8 Pro online at the Adobe website in 2009 and have been able to re-install as needed through downloads over the years. I have an active account and the serial number for the product but cannot find a download link at the Adobe website. Where can I find a download link for Adobe Acrobat 8 Pro? Thanks for your help.

Success! Thanks to Pat and Mike for their help.
The link provided by Pat works but it is tricky. Bascially, to download Acrobat 8 Pro you have to:
1. Go to the link Pat provided -- see http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html. That should take you to the site below.
2. Scroll down the page a little bit and you will come to a section entitled: "Very Important Instructions. The screen will look like the one below. Read the instructions carefully. You have to follow a link in the narrative to the Adobe Acrobat XI download site and you have to click on the "Download Now" bar. This will put a cookie on your computer that will make the link for the Acrobat 8 Pro work. After you click the Acrobat XI download bar do not open the file -- just go back to the page you were on and continue scrolling down.
3. When you scroll down the page a little bit you will come to a screen that has a number of download links (see screen shot below). The Acrobat 8 Pro is the last one. Click on it and you should be able to down load the file and install it on your computer.
Thanks again for the help. Much appreciated.
Mike M.

I inadvertently installed the Adobe Acrobat XI Pro on my laptop as a trial. It has expired and I want to remove it.

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