I just bought a new macbook pro and was able to get iWorks for free but the App Store is trying to charge me for iLife.
What do I need to do to get my free copy of iLife?
You should accept the apps within the App Store -> Purchases tab.
Otherwise delete adoption.plist from /Library/Application Support/App Store/ or /Library/Caches/com.apple.appstore/
Of course it depends on the age of your computer. If it was purchased before OS X Lion was released then you need to reinstall the iLife suite from the original DVD.
Similar Messages
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Hi, I just bought a new Macbook pro and i am trying to transfer my photos from my iPhone to my macbook. I set up the account on iTunes but it won't transfer my photos. How do i do this?
Hi, I just bought a new Macbook pro and i am trying to transfer my photos from my iPhone to my macbook. I set up the account on iTunes but it won't transfer my photos. How do i do this?
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HT201364 I just bought a new Macbook Pro and I'm not sure if I have the new Mavericks as my OS.
I just bought a new Macbook Pro and under current operating system, it list OS X 10.9.1 as my current system and says I can update to Mavericks. Isn't 10.9.1 the newest OS for Mac? This is my first Mac and I'm not sure about the way it lists the OS systems in the "about this computer tab". I tried to update to Mavericks and it will not allow me to update, despite meeting all of the above requirements. Can anyone help me?
Mac OS X 10.9 and 10.9.1 are Mavericks.
(96412) -
i just bought a new Macbook Pro and loaded all my info from My old Macbook...now i can't remember for the life of me my Admin Password (which i created 3 years ago)...is there ANY WAY to bypass this on my new Macbook Pro and begin again...?
I assume that you don't have the installation discs, so:
1. Reboot
2. Hold command + s key down after you hear the chime.
3. When you get a text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):
(Type these commands very carefully)
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now
4. You will go through the setup process again, create a new admin account, login to it and then change your existing account password or whatever else you need to do. You can delete the account you made in this process, or not. -
Hi, I've just bought a new Macbook Pro and started migrating from PC but the remaining time is about 70 hours long, I just wanted to know if that timing is normal and if not, does leaving running my MacBook that time can affect it?
70 hours... no, it's not normal but it can't hurt your Mac to be running for that amount of time.
Try this support article > OS X Mavericks: Transfer your info from a PC -
I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no customer support for this. I can't believe what a poor service company Adobe is!!
The problem was that you migrated CS6. Unfortunately, migration doesn't work because it doesn't move all the files.
First, you'll need to use the Adobe Cleaner Tool to remove the components that were installed:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Second, you should install a clean copy of CS6. Here is a link:
Other downloads -
I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?
When you installed the Lightroom 5 on your MacBook, did it ask for both serial numbers. Since you purchased Lightroom 5 as an upgrade, you need both the serial number from your original purchase as well as the new serial number for Lightroom 5. If you have both of those numbers and they are still not being accepted then you will have to contact Adobe customer support for a solution.
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Wonder if anyone can help? Have just bought a new Macbook pro and installed FCP7. I thought that I would get quicktime pro as standard but stuck with QTX. Downloaded QT7 but it won't let me install it. Says I can't do install as I already have QTX. Does FCP not come with QTpro or am I jsut being stupid. Any suggestions would be great. Thanks. B
Hi there,
Are you running Lion or Snow Leopard? either way this may help by the looks of it.
http://www.macworld.com/article/161320/2011/07/lion_quicktime7.html
cheers
Andy -
I just bought a new MacBook Pro and recently updated to the new OS X.
I just bought a new MacBook Pro and recently updated to the new OS X.
Take it back to your nearest Apple retail store or Premium re-seller and ask them to check it out on the spot and replace it if necessary. It carries a twelve month guarantee.
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I have a CC subscription and had it loaded on my Mac and my old MacBook pro. I bought a new macbook pro and turned off CC on my old laptop but when I try to load it on the new one it keeps saying I already have it activated on two devices. Help!
Contact support by web chat or phone to reset activations.
Mylenium -
I just brought a New Macbook Pro and was successful in transfering data from my old macbook. However when I try to back up to my time capsule I receive this message. "The backup disk image “/Volumes/Salvatore Totino's Time Cap/Lorraine’s MacBook Pro.spars
You may need to reset TM and start with a fresh full backup.
For the particular error see
http://pondini.org/TM/Troubleshooting.html -
Hi,
Im a new Mac user. I currently just bought a new MacBook Pro. The first computer I got apparently had a problem with the flex, so I had to go change it for a new one. The first one had the latest operating system, the second one the store gave me didn't, yet it's still a brand new computer, so I don't see why I should have to pay for the new operating system, which should already come with my brand new computer. So I am trying to contact apple so they may give me permission to download it from the app store for free, due to this inconvenience and first bad experience. The vendor tells me that sometimes new computers may come with old operating systems because they're from an old batch of new computers. Oh and by the way, I'm from Honduras, and bought it at Jetstereo, in Tegucigalpa (the capital). This store is a licensed distributor.
Hope someone can help me,
Ankie ZapataGo to the Mac App Store main page and click on Support under Quick Links.
(82704) -
Just bought my new MacBook Pro and..???
I hope this is not a redundant issue; I didn't see it in the search results.
I just bought a new MacBook Pro today from my Apple Store, that was supposed to have a 160 GB hard drive with Leopard already installed.
When I started it up, I noticed that I had Tiger 10.4.7 installed, and that the 160 GB HD was showing a capacity of 148 GB, with the OS taking up an extra 12 GB after that.
I do have the Leopard disks, but I'm hesitant to do anything until I get an answer on this HD question. Did somebody make a mistake?
Some context: I'm a loyal Mac user since 1990, but my last purchase was a PB G4 in 2001. So you can imagine how delighted I was to find a HD of that size on a Mac, but now I see that in true form, the system software is now enormous?
Can anybody help someone like me -who has obviously been out of the loop in terms of keeping up with the upgrades- understand what is going on with this stuff?
This stuff being:
-the actual amount of HD space I can expect to get from "160" GB
-the amount of space Leopard takes up
-and, are we talking in relative terms about a very low amount of HD space once I get things like the Master version of Creative Suite loaded on?
Excuse my naïvete, but how and why did these programmes get so bloody big?
Message was edited by: honourNo hard drive on the planet gives you the full number of gigs as they say. 200 gig drives give you 180 something, 160 gigs give you 148. That's just the way it is. I won't bore you with technical reasons. What you got is 100% normal. OSX itself doesn't take 12 gigs, but the iLife suite comes with a TON of content like audio loops, video files for iDVD, and all the other crap that goes with it. That's about half of the gigs right there. And yes, the size of installed programs has grown and grown and grown.
My CS3 Design Premium suite takes up about 5 gigs total. The Master collection will be more, I'm guessing 7 gigs maybe?
Bottom line, 160 gig harddrives are puny really. I just bought a 17" MBPro 2 days ago, paid a cool $3,000 for it with tax. For that kind of cash, Apple should really be putting 200 or 250 gig drives in as standard. They retail for only a few bucks more than the 160s...
I have a 7200 RPM 200 gig drive ready to go whenever I feel like re-installing all my apps and such.
In closing, you have a perfectly normal machine, and those numbers are spot on correct. -
Hi, I have made a new Apple ID and logged in on my phone, settings > iTunes & app stores, but the app store is still using my old Apple ID. How do I get rid of the old ID and replace it with the new one?
HAYDONISRAD wrote:
... Maybe I'll stick with hers for now :-)
OR...
You could use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
From Here http://support.apple.com/kb/HE37
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID? -
How do I transfer playlists from my other Apple computer(s) to my new Macbook Pro? I think I have successfully moved the music (archive) but the new machine wants to start from scratch on the playlists.
http://support.apple.com/kb/ht1751
Essentially you need to copy over the itunes folder
username/Music/itunes
Over to your macbookpro I suggest using an ethernet cable as it is way quicker. Put it in the same spot on the new Macbook Pro
username/music/
This should bring over the playlists etc. Then just put the music back in from the archive
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