I just bought the cloud and now it gives me error 5

I just bought the cloud and now it gives me error 5
I can't use it, it wants a keychain password which I have no idea about! Does anyone know what to do apparently there is no help from adobe.
Judy

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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