I just logged in to my itunes and theres an app purchase that I didn't make? What do I do?

Hi,
got some itunes gift cards for my birthday. I still had like $24 left when I opened up my itunes today it showed that and then outta nowhere it said I only has $2 and change left. I didn't spend any of it. Check my email and there was apparently an app purchase on the 7th or 8th for some poker app and chips. I didn't make the purchase. What do I do? I know something is wrong because when I tried to log in it said that my account had be disabled for security reasons. Who do I contact about this, and how?
Thank You.

I just remembered some more information actually, my brain obviously isn't working. There is a way to report issues within iTunes via your purchase history. You go into your account > purchases > purchase history, and at the bottom is a button which says "Report Issue" or something like that. Less direct, but I also forgot to mention that the number above will get you to anything Apple related, and the people you eventually speak to are extremely knowledgable and friendly.

Similar Messages

I have downloaded an album through itunes and there are 4 songs that have a cloud with a red arrow pointing downwards, when I click on it it says unable to download at this time. Why is this?

i have purchased an album via itunes and there are 4 songs that have a cloud with an red arrow pointing down, when I click on it it says unable to download at this time. Why?

I'm not sure if they could tell you but you could try contacting Apple for assistance by going to https://expresslane.apple.com, then click iTunes>iTunes Store>Purchases, Billing & Redemption. You will need your serial number, which you can find in Settings>General>About.

I was cleaning out my itunes and a bunch of music that I didn't delete is gone. how can I get it back?

I was under the impression that I needed more space to use the new version of IOS 8 on my iMac, which is 8 years old. So I was getting rid of a lot of the music that I had in my iTunes that I had burned and already owned on CD and accidentally deleted a ton that I downloaded from iTunes. Is there any way to get that music back without buying it again?

Is there any way to get that music back without buying it again?
Yes. Anything you purchased from iTunes can be downloaded again free of charge: Download past purchases

I have an nano 6th gen I think? And the power button doesn't work? I am very displeased with itunes:( And there isn't anywhere that services them:(

I tried to find somewhere that services them but? That's itunes for you, and the ipod, itself? I would never recomend ipods for anyone, because there isn't any place for you to get them fixed, I guess that they are just throw away cameras in the same sence, if it doesn't sharge any more, throw it out I guerss?

What does iTunes have to do with it? And where do you live? Do you have any shops that do repairs on small electronics and/or smartphones?
You can always go here: http://www.iresq.com
Or you can do an out-of-warranty replacement with Apple: https://selfsolve.apple.com/agreementWarrantyDynamic.do

Cannot connect to itunes and buy In App Purchase

Hi, I am playing Clash of Clans and I want to buy gems. However when I click the purchas button, it says "cannot connect to itunes".
How to solve this problem?
My device is iphone4s and OS is 6.1.3.

Close the App, then relaunch it.
Restart the App.

HT1311 I know this is a basic question, however, how do i change my pass word on itunes to stop my kids from automatically buying tunes from the I store... as my card details are already saved they just log in with their ipods and download via my account

I know this is a basic question, however, how do i change my pass word on itunes to stop my kids from automatically buying tunes from the I store... as my card details are already saved they just log in with their ipods and download via my account

http://support.apple.com/kb/HE36
Regards.

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy

I have itunes set up on a PC with all my music, apps, etc. I want to stop using PC and move my iTunes and files to a Mac I bought and synch my iPhone with the Mac. Can I just synch iPhone with Mac iTunes and will it copy all my stuff onto Mac, or will I h

I have itunes set up on a PC with all my music, apps, etc. I want to stop using PC and move my iTunes and files to a Mac I bought and synch my iPhone with the Mac. Can I just synch iPhone with Mac iTunes and will it copy all my stuff onto Mac, or will I have to copy files from PC onto Mac?

Here are some of the links to get you started.
https://discussions.apple.com/thread/3727530?start=0&tstart=0
http://support.apple.com/kb/HT4527
http://www.macworld.com/article/1146958/move_itunes_windows_mac.html

I recently updated my phone to IOS 8.0.2 and now it wont turn on it just says to connect to itunes and when i do the only option it gives me is to restore iphone. It says it will delete all my media but i didn't do a back up what should i do?

I recently updated my iphone 5 to IOS 8.0.2 and now it wont turn on it just says to connect to itunes and when i do the only option it gives me is to restore iphone because it is in "recovery mode". It says it will delete all my media but i didn't do a back up and i don't want to lose my photos, what should i do? (I never used iCloud to back them up either).

If it's in recovery mode, the data is already gone. Why did you never back up your important data?

Itunes 10.6.3 - Just update to the new Itunes and the album artwork is not sticking anymore... I upload the artwork and when I change songs and go back the art is gone. Anyone with similar issue ?

Itunes 10.6.3 - Just update to the new Itunes and the album artwork is not sticking anymore... I upload the artwork and when I change songs and go back the art is gone. Anyone with similar issue ?

I have this issue. Album artwork was totally fine before. After this update, it is all messed up and even got messed up when transferred to my iphone.
iTunes doesn't have the artwork anymore, but then iPhone has it but shows wrong artwork with wrong albums.
Please fix!

I just bought a song on itunes and it downloaded it but for some reason is not playing, does anybody know why ??

i just bought a song on itunes and it downloaded it but for some reason is not playing. o you know why?

- Try a reset. it cures many ill and nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Does it play in iTunes on the computer?
- Delete the song and redownload it by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Ask iTunes for a redownload.
How to report an issue with Your iTunes Store purchase

TS3274 My Ipad display is stuck on portrait mode. I tried the toggle switch, turning off and restart and just now backed up into Itunes and restored and still is stuck on portrait mode and it won't flip to landscape mode. Is this a hardware problem?

My Ipad display is stuck on portrait mode. I tried the toggle switch, turning off and restart and just now backed up into Itunes and restored and still is stuck on portrait mode and it won't flip to landscape mode. Is this a hardware problem?

Has lock rotation been accidentally enabled within the control centre? If you swipe up the screen is there a circle with a lock symbol & if so is is greyed out or white - if white it is enabled.

I have an original Ipad, I tired to update it, but during the update it gave me an error message (1602) an now it just has a picture of itunes and a ubs cord? Please help!!

I have an original Ipad, I tired to update it, but during the update it gave me an error message (1602) an now it just has a picture of itunes and a ubs cord? Please help!!

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

I just put some music into itunes, and it wont transfer into my phone. i never had this problem before.

I just put some music into itunes, and it wont transfer into my phone. i never had this problem before.

Sounds like you synced your new phone to his backup, not yours. Reset the phone and try again. Or maybe Restore will let you resync it, I'm not going to try it on my phone to find out.

Just tried to update my iTunes and now I can not reopen it or it freezes

Just tried to update my iTunes and now I can not reopen it or it freezes

Try this: http://support.apple.com/kb/TS2570

I just logged in to my itunes and theres an app purchase that I didn't make? What do I do?

Similar Messages

Maybe you are looking for