I just purchased an upgrade to transfer my license from my Dell to my MAC.  When I use the serial number I am getting a message that the humber is valid but qualifying software cannot be found on my computer.  ADOBE told me this was the way to handle the

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Bladdy blah it is unlikely your license for Acrobat is multi platform.  This means that you either purchased a Windows or Mac OS license.  You can verify which operating system your registered software license is for at http://www.adobe.com/.  For additional details on how to locate your registered serial numbers please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

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