I keep getting errors!!! please help

I keep trying to connect with my friend and it always has an error EVERYTIME. The error is....chat ended with error - 8 or - 7. Anyone have a solution to my problem...thanks in advance!

Hi metsrule6349 ,
Hope you have the manuals
First we try to get it on the air like this:
Connect the router and the modem with an ethernet cable.
Turn the Motorola on, leave the linksys off. Log in with the
computer on your Motorola modem and type it's ip access:
http://192.168.100.1 (check the manual) If the ip access of
your Motorola modem is http//192.168.100.xxx then
we need to ask help from Ralph. Any other number is fine.
Now we switch the Lynksys on Log in to the Linksys with:
http://192.168.0.224 (check the manual) and it's ip address
should now be the same as your modem. If not, ask Ralph if
he can help you. Leave everything in default and just check
wether UPnP iis enabled.
Ready to go online! Let the Mac's network assistant walk you through
the Mac's config.
JP
I presumed your Motorola was a Surfboard streaming modem.
(We can test that by looking if the Linksys gets the same ip address)
If this is correct we need to check wether the linksys has NPnP
enabled if so that's all

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