I keep getting pop ups saying that my subscription has expired? I have paid and have credit because this has happened before and I paid 3 times. Can I just download the programs rather than pay a monthly charge?

I keep getting pop ups that say my subscription has expired? I have paid and have credit because this has happened before and i paid 3 times. Can I just buy a download instead of paying a monthly subscription?

We often find this happens when the wrong software gets run (so the subscription doesn't apply).
So,to start with what exactly is your subscription for - please check your account details and confirming email?

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I am constantly getting pop ups saying that The URL is not valid and cannot be loaded even though I am on the web page.

I have version 3.6.13 Firefox. I have uninstalled and reinstalled, but still keep getting an error message saying that The URL is not valid and cannot be loaded. This happens even when I am on the web page, but the message continues to keep popping up.

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

I have an older version of flash player in my new computer and I can't uninstall it it is system 32 and I have system 64 I am not much of a computer person and need help I keep getting pop ups saying there is a bad image

I have an older version of flash player that seems to be in my computer_16_0_0_305.exe and it says bad image
I could not uninstall it and put a new one in. I keep getting this pop up 2 and 3 times.

Hi,
The Flash Player installer is a universal installer for both 32 and 64-bit systems. On a 64-bit OS, it installs both versions, on a 32-bit OS, it installs only the 32-bit version. I'm confused by why you think you only have the 32-bit version. Please provide more information, including screenshots (How to post a screenshot in the forum) so that we may further troubleshoot your situation.
Thank you.
Maria

I have an iPod Nano 7th generation, and I keep getting an error saying that iTunes could not recognize my device. I have tried nearly everything,except I don't have admin rights on the computer, and really need help.

I've tried a lot to get it to work, even using a new charger and putting it into Disk Mode. I really need help. Can anyone give me some advice? Thanks.

Hi Dawson777,
Thanks for visiting Apple Support Communities.
It sounds like you're receiving the message "An iPod has been detected, but it could not be identified properly" when you connect your iPod nano to your PC. You have tried some good troubleshooting steps already, and you may want to review the additional steps in this article:
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/ts3218
Best Regards,
Jeremy

I keep getting pop-overs saying my Java is out of date.

I keep getting pop-overs saying my Java is out of date. I already have updated Java and removed any previous versions to prevent a false reading. How do I block this from happening. This occurs on all of my computers when using Firefox. It is getting out of control.

What does the Mozilla Plugin Check page say about Java?
http://www.mozilla.com/en-US/plugincheck/
Overall, you may have some Malware installed that is generating that message in an attempt to entice you into installing something that is even more malicious.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

I use MacIntosh, system 10.5.8. But I keep getting pop-ups . I have tried to install Firefox and it responds saying it is not compatible with my systems architecture. What should I do to stop the pop-up?

I use G4 MacIntosh, System 10.5.8. I keep getting pop-ups asking me to upgrade my version of Firefox. But when I try to install I get the message that Firefox cannot operate with my computers architecture. How can I stop the pop-ups?

I believe Firefox 4 is Intel only. That means it will not install on a PPC Mac. You can get TenFourFox, which is made for PPCs.
http://www.floodgap.com/software/tenfourfox/

I bought my iphone from a lady at the mall but she didnt remember her icloud password well now i keep getting pop ups about the icloud password but she doesnt remember it and whenever i try turning it off it asks me for the password but i dont know it?

i bought my iphone from a lady at the mall but she didnt remember her icloud password well now i keep getting pop ups about the icloud password but she doesnt remember it and whenever i try turning it off it asks me for the password but i dont know it?

That is the activation lock. Your iPad will be useless unless you can remove it.

Virus for macbook pro warning. ran software and didn't detect anything buy i keep getting pop ups

i had a virus warning for my macbook pro. ran anti virus software but nothing was detected. however i keep getting pop ups.

Harry
You Mac does not have any viruses as there are no viruses for MacOSX. What you have a malware scam. Did you download MacDefender, or MacProtector? To get rid of them, open activity monitor and look for the process MacDefender, or MacProtector, double click the process and force quit. Go to system preferences to accounts, login items and remove MacDefender, or MacProtector by highlighting it and hitting the minus sign. Go to your applications folder and drag MacDefender or MacProtector to the trash. Open finder and do a search for Macdefender or MacProtector trash any related files. Do the same with a Spotlight search, it is the little magnyfing glass far top right in the menubar. Lastly, go open finder, select your user folder, go to library then loo in aoplication support and remove MacDefender or Mac Protector from there, close that folder then go to preferences and remove any preference file for MacDefender or MacProtector. Hope this helps.
Joseph

I keep getting pop ups from spyware advertisers wanting me to purchase spyware. they won't go away or allow me to do anything else.

I keep getting pop ups from your spyware advertisers wanting me to purchase spyware. they won't go away or allow me to do anything else. It is extremely annoying.

Mozilla Firefox does '''not''' support/endorse/encourage spyware advertisers.
If you think these popups are from spyware advertisers, you should try to scan and remove the spyware from your system. This article has more information on how to do that: [http://kb.mozillazine.org/Popups_not_blocked#Spyware_on_Windows Spyware on Windows].
In future, you can install the [https://addons.mozilla.org/firefox/addon/adblock-plus Adblock Plus add-on] to block such ads.

I keep getting pop ups to enter apple Id and password

I keep getting pop ups to enter apple I'd and password

Do NOT click on popups or webpages offering updates to Firefox.
You appear to be posting from something other than Firefox (Internet Explorer ?)
Are you able to post a screenshot, it is probably a scam.
* [[How do I create a screenshot of my problem?]] <br /> (Please use a .jpeg or .png type compressed image; not some massive high resolution bitmap)
(Note AFAIK Firefox is soon to start a campaign to upgrade outdated versions but even that will be through the ordinary Firefox interface not through popups)
Please see
*[[Update Firefox to the latest version]]
**[[Firefox failed to update - how to update manually]]

I get pop ups saying 21 is out dated but I do not see anything newer

I get pop ups saying 21 is out dated , is this true or is this an evil program trying to get me to down load a nefarious product or virus. I close it and look for up dates at Mozilla directly but find nothing newer than 21

It is a ploy to get you to download spyware as my link shows.

Firstly do I need Adobe Flash?? (bit of a technophobe) but since I've done an UPDATE i keep getting pop ups when i look at amazon??

firstly do I need Adobe Flash?? (bit of a technophobe) but since I've done an update I keep getting pop ups when i look at amazon??also can I delete X from my applications as it does not seem to be usable (don't know what its for!!)

You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Is MacKeeper supported by Apple? I keep getting pop-ups from it but I'm also getting them each time I click links within links? This is all new.

Is MacKeeper supported by Apple? I keep getting pop-ups from it but I'm also getting them each time I click links within links?

Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

HT204053 I downloaded icloud, and when i try to sign in with my Apple ID, I keep getting a prompt saying that my ID is valid but not an icloud account. So I'm unable to finish registering, how do I register if I can't sign in?

I downloaded icloud because some of my music files got deleted, and I was hoping to be able to re-download them if I installed icload.Supposedly you can use your Apple ID to sign. Now when I try to sign in with my Apple ID, I keep getting a prompt saying that my ID is valid but not an icloud account. So how do I register if I can't sign in?

You can't create an iCloud account on your PC. You have to first create an iCloud account on an iOS device (iPhone, iPad, iPod Touch) or Mac (running OS X Lion or higher). After creating the account on one of these devices you can use the ID to sign into the account on your PC.

HT204088 Every time I try to look at my purchase history on my account, I keep getting a message saying that my session has timed out. How do I correct this?

Every time I try to look at my purchase history on my account, I keep getting a message saying that my session has timed out. How do I fix this problem?

Same thing happens to me as well. Might be a community wide problem, I tried entering my information on multiple devices and it doesn't wanna work, it gives me the same error when trying to purchase it's a good day to die hard

I keep getting pop ups saying that my subscription has expired? I have paid and have credit because this has happened before and I paid 3 times. Can I just download the programs rather than pay a monthly charge?

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