I like to play games on facebook and for some reason I keep getting an error message saying that the shockwave player and flash player has crashed I use firefox could someone please give me step by step instructions to fix this issue?

I have Windows 8.1, my adobe player is the most updated version also.... hope this helps

Yeah, Firefox and Flash Player isn't a super stable combination on Windows 8.1 at the moment. We're collaborating closely with Mozilla to improve that, but that effort is going to happen over several months.
In the meantime, you might want to take a look at the other options. Microsoft invested a lot of time and effort into making the Flash experience on Win8.1 really good in IE, as did Google with Chrome.

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I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries)

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!

1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to l

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to launch any of my programs from adobe. I tried to do a trail with a program and I am still getting the same message.

Davinci thank you for the update.
Please utilize any available uninstallers that are located in the Applications/Utilities/Adobe Installers folder. Once all of the available uninstallers have been run you will then want to rerun the CC Cleaner Tool. You can find directions on the use of the CC Cleaner Tool and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. After the CC Cleaner Tool is run then please reinstall the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
The CC Cleaner Tool is designed to be used after running the uninstallers. Without running the uninstallers first then a complete removal may not be possible.

Hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

TS3694 I've ios 5.1.1 on my ios and i want to update to 6.1.2 not 6.1.3 ive downloaded the 6.1.2 file but for some reason i keep getting (3194) error.. what do I do?

I've ios 5.1.1 on my ios and i want to update to 6.1.2 not 6.1.3 ive downloaded the 6.1.2 file but for some reason i keep getting (3194) error.. what do I do?

You are getting the 3194 error because you cannot update to 6.1.2, since it is no longer current.
The fact that you downloaded the 6.1.2 file does not matter. If you upgrade, you must upgrade to the latest version.
I cannot imagine why you would not want to update to the current 6.1.3 version instead of 6.1.2.

Why do I keep getting an error message saying that I need to check my internet connection when I try to listen to Radio? I ran diagnostics and my internet connection is fine. I can also access iTunes Store no problem??

Why do I keep getting an error message "An error occurred while contacting the radio tuning service.Check your internet connection or try again later." This happens when I am trying to listen to Radio (obviously). I ran diagnostics and it said my internet connection was good. I can also connect to the iTunes Store with no problem. Any ideas?

Hi,
Maybe the radio connection on the other end is not working. Hope this helps.
xxmitchxx90

I am trying to download a ebook into my adobe digital editions and I keep getting a error message saying that connection error?

I recently purchased an ebook, downloaded all the correct software and when I go to put it into my library i get an error saying "connection error" cannot connect to activation server. HELP!

I have this same problem in October of 2013. I am unable to import .ics files into Lion that I exported from my Snow Leopard MacBookPro without losing all of my future events (which all have alerts attached). All of the events from BEFORE today's date are successfully importing, presumably because they are no longer expected to trigger alerts via Apple Mail. After my first unsuccessful attempt, I learned that iCal was communicating with iCloud by default. I have since turned off iCloud, but I have not found a solution to the problem. Harvey

I cannot install itunes no matter what I try, I have just purchased the iphone4 and I try to install the new itunes 10.5 but I keep receiving an error message saying that the installation could not be completed please try again.

I have deleted files/folders like it tells you too here, but nothing seems to work.
Can anyone help?
Thank you

right click on the setup file
run as administrator
also try compatibility mode as winxp sp3
also try rebooting windows.
if all fails still, run ccleaner, clean your pc of junk files, scan registry for errors and spyware while your at it.
can you install another app? meaning will it install anything else or is it just itunes that wont install?
are you logged in as an admin?

I perviously transfered all my iTunes music to an external hard drive. But now when I connect the external hard drive and try to play a song, I get an error message saying that I need to "locate" my music. I don't how to find it on my external hard drive.

I perviously transfered all my iTunes music to an external hard drive. But now when I connect the external hard drive and try to play a song, I get an error message saying that I need to "locate" my music. I don't how to find it on my external hard drive. Please help for I am not that computer savy and don't want to mess anything up.
Thanks!

I called Apple Support and they walked me through it. They told me to basically copy and paste my music to the external hard drive. (I think.) Or maybe it was they had me transfer a folder to the EHD. I don't exactally remember it was a few years back. But I tried to plug in the EHD before starting and...nothing. Still says same thing, "locate file."

I am trying to change my Apple ID. Try to do this I keep getting an error message saying 'This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.' The email address

I am trying to change my Apple ID. Try to do this I keep getting an error message saying ‘This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.’ The email address that I want to use did use to be my recovery email but I have changed it, so that address is no lonegr associated with my account. I do not understand why I cannot use it as my Apple ID now. Can anyone help?

Contact iTunes customer support for assistance.

Hi, I cant login to the facebook app on my iphone 5 ios 6.0.2. I keep getting an error message saying 'There was an error logging in using single sign on' when im asked to log in again i get a 'session expired' message. This only started happening yeste

Hi, I cant login to the facebook app on my iphone 5 ios 6.0.2. I keep getting an error message saying 'There was an error logging in using single sign on' when im asked to log in again i get a 'session expired' message. This only started happening yesterday. Anyone else having this problem? Thanks.

I am having the same problem and took the following steps to mitigate it to no avail.
1. I deleted the Facebook app on the phone and turned off Facebook in the iPhone's system-wide settings.
2. I re-enabled Facebook in the iPhone's system-wide settings and reinstalled the Facebook app and logged in again. It worked. For about an hour.
3. I completely restored the phone to a previous backup (before the problems started) and reenabled Facebook .... reinstalled the app.... and now it works intermittenly. But it hasn't worked in about 12 hours now (just tried a few minutes ago).
Please advise.

I am trying to restore an older iPod Touch, but do not have the passcode. I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account. Help..

I am trying to restore an older iPod Touch, but do not have the passcode. I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account. Help..

If it is asking for the screen-lock passcode then:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Otherwise follow varjak paw recommendation

I am trying to import cr2files from the camera into lightroom 5 and keep getting an error message saying Lightroom can not read the files and therefore will not import them. Has anyone had a similar problem-.thanks

I am trying to import cr2files from the camera into lightroom 5 and keep getting an error message saying Lightroom can not read the files and therefore will not import them. Has anyone had a similar problem….thanks

If you are having the same problem, i.e. a disk permission problem, open your favorite search engine and search on, "change disk permissions", and I think you'll find plenty of information on how to fix the problem. This is a Lightroom forum. Your problem is with your operating system. There is no sense in rewriting instructions that are already available if you do a simple search.

When I download photos from a flash drive,everything is fine and they show in Events and Pictures, but when I click on the individual pic I get an error message saying that it cannot locate the JPG. Any thoughts?

When I download photos from a flash drive,everything is fine and they show in Events and Pictures, but when I click on the individual pic I get an error message saying that it cannot locate the JPG. Any thoughts?

It sounds like your iPhoto Advanced preferences are set to not copy photos during import, i.e. a Referenced library:
Check your Advanced preferences to see if that's the case. If it is the best solution would be to select the checkbox to copy the photos and reimport the photos from the flash drive. Then check the new import. It it was OK you can delete the previous event with the "missing" photos.
OT

My adobe cloud desktop app seems to have stopped working. I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.

My adobe cloud desktop app seems to have stopped working. I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.
The creative cloud icon on the top menu bar is greyed out, and not updates show.
I have spoke to our internal IT and my settings are the same as my colleagues who's is working fine, can anybody help with this ongoing problem?

Grafix121 please ask your I.T. department to review the Adobe Creative Cloud Security FAQ for IT section of Creative Suite Enterprise Deployment | Adobe Developer Connection for information on how to configure your network to allow connections to the Adobe servers.

I like to play games on facebook and for some reason I keep getting an error message saying that the shockwave player and flash player has crashed I use firefox could someone please give me step by step instructions to fix this issue?

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