I love my Verizon, yes I really love my verizon that the only reason behind this story
Hi there,
I love my Verizon, yes I really love my verizon that the only reason behind this story but the service made me hate the same Verizon. When I took the Verizon connection I was so happy because I am doing a right thing. but now I feel the same that I have done a wrong thing.
1. Gift Card is reaching me till now.. hope I will get it when my contract ends!!!
I ordered this FiOS service by February and got a offer of 200$ gift card from Best Buy... I am getting the card till now.. no tracking.. no response... whenever I call them the response is really very nice. the call will be on hold for about an hour and then a voice will come then I have to explain the situation for about 20 mins, then he/she find the gift card is delivered to some other address. Then give me a waiting period of 3 weeks. I have waited atleast 5 * 3 weeks, between these period of time atleast 20 calls to you guys.
Don't you think how lucky I am... ha
A GREAT customer service.. which made me so happy. Thank you one and all.
2. Billing Issues:
I took a plan called FiOS freedom bundle offer. It costs $ 94.99 when I ordered, but later I came to know that is excluding taxes, that is fine so the total expected was some where around 105 to 110 $. But how great it worked for me... I haven't paid that less amount till now. see how much I paid till now...
Month Amount
March $189.53
April $120.07
May $120.07
June $113.40
July $113.39
and now the story begins again...
August $152.83
Whenever I call the customer care to ask clarification they will tell "**this will not be charged from next month". But there will be no answer why that was charged. I never even thought of writing this big story to some one like you but I am really sorry to say if this continues then your business will never endup in success.
Please consider this as me one and only request and do something.
$200 worth of Best Buy gift Card and
Take away all the additional options in my package and give me the bundle offer bill I ordered $94.99 + Taxes. I wont encourage paying not even one dollar more than that.
With lots of worries on my ever best Verizon,
James {personal information removed for privacy}
Message Edited by CharlotteS on 08-14-2008 08:35 PM
Solved!
Go to Solution.
Since this is a user Forum, James, you'll probably need to contact Verizon again. Contact Us
The only thing I can offer is this link: http://www22.verizon.com/awaitingfreereward/
Good luck and sorry we couldn't be more of a help.
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Hi, thanks so much-- but this is what it says on the Spamhaus site:
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