I'm being double billed and having trouble fixing the error.

I've got Creative Cloud (annual membership, billed monthly.) and have paid for the 1st month. But I got a notice saying there are zero days left and to please verify my membership. When I looked at my CC account online it shows I'm being billed twice for CC. I've tried calling customer service but the wait is over 2 hours. Can you help me?

Hi joelressel
It appears that you have 2 active subscriptions for Creative Cloud - one from Jan 3, 2014 and the other from Jul 5, 2014.
I will cancel the 2nd subscription and process refunds for the Jul - Nov charges.
Kind regards
Bev

Similar Messages

  • I am physically disabled and having trouble with the sensitivity of the screen on my iPad mini - any suggestions?

    I am physically disabled and having trouble selecting apps because of the sensitivity of the screen - any suggestions on what to do?

    I would think assistive touch would be exactly what you are looking for.  It's engaged using the Accessibility method I described above.
    Here's the writeup about assistive touch from the iPad User Guide:
    AssistiveTouch AssistiveTouch helps you use iPad if you have difficulty touching the screen or pressing the buttons. You can use a compatible adaptive accessory (such as a joystick) together with AssistiveTouch to control iPad. You can also use AssistiveTouch without an accessory to perform gestures that are difficult for you.
    Turn on AssistiveTouch: Go to Settings > General > Accessibility > AssistiveTouch. To set Triple-click Home to turn AssistiveTouch on or off, go to Settings > General > Accessibility > Triple-click Home.
    Adjust the tracking speed (with accessory attached): Go to Settings > General > Accessibility > AssistiveTouch > Touch speed.
    Show or hide the AssistiveTouch menu: Click the secondary button on your accessory.
    Hide the menu button (with accessory attached): Go to Settings > General > Accessibility >
    AssistiveTouch > Always Show Menu.
    Perform a swipe or drag that uses 2, 3, 4, or 5 fingers: Tap the menu button, tap Gestures, and then tap the number of digits needed for the gesture. When the corresponding circles appear on the screen, flick or drag in the direction required by the gesture. When you finish, tap the menu button.
    Perform a pinch gesture: Tap the menu button, tap Favorites, and then tap Pinch. When the pinch circles appear, touch anywhere on the screen to move the pinch circles, then drag the pinch circles in or out to perform a pinch gesture. When you finish, tap the menu button.
    Create your own gesture: Tap the menu button, tap Favorites, and then tap an empty gesture placeholder. Or, go to Settings > General > Accessibility > AssistiveTouch > Create New Gesture.
    Lock or rotate the screen, adjust iPad volume, or simulate shaking iPad: Tap the menu button, then tap Device.
    Simulate pressing the Home button: Tap the menu button, then tap Home. Move the menu button: Drag it to any location on the screen.
    Exit a menu without performing a gesture: Tap anywhere outside the menu.

  • Double Billing and no help from the Chat System

    For 12 months now I've been billed for 2 accounts. I contacted the chat system about this and I was told that while her terminal couldn't fix it she would have someone else contact me later about canceling the one account without getting penalized for canceling that account early. I was in on the ground floor with the Creative Cloud and got the first 12 months at 30.00. It looks like to me when they bumped me to the 50.00 a month they didn't just change my one account but just created another under my email and started billing me for both.
    "Sharan: This subscription cancellation case will be forwarded and you will receive email within 2-3 business days regarding the same." Is what I was told in case # 0211874112.
    But what I got in an email from Adobe is this.
    "With this response, we believe your issue is resolved and have therefore closed your case 0211874112.  If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed."
    It wasn't closed, nothing is resolved.
    HELP PLEASE! This is getting ridiculous, I'm a small business and I don't need to be blowing my time on trying to get a big company to stop stealing from me.
    Stealing my time and money and this point.
    -Russell

    So far the answer is "we can't do anything wrong, we are Adobe" followed up with "your an idiot and if you keep bothering us we're just going to keep charging you"
    How does such amazing software have such utter failuers in the field of support.

  • Being over billed and lied to about the price me and an in store agent agreed to!

    I just signed up for comcast Internet 25 with basic TV for 39.99 the guy in the store said that the bill may say 65.99 til his supervisor fixes it but it will be fixed within 48 hours. oh but guess what 72 hours later bill says still 65.99 and every time i call the guy who sold to us he never answers or is never at work! So instead I call customer service and the first time they say that theyll fix it that theyre sorry for the mix up and that it will be fixed in 48 hours. i call again, and the next person says no notes on the acct so I was lied to and that the lowest price they can put me at is 44.99 and so I said NO we did not agree to 44.99 we agreed upon 39.99 and thats what i want! then the guy says he'll fix it and that it should be fixed within 72 hours. Nope not fixed so call again, and the next CS agent says they can't change it that i have to go into the store even though I have gone every day this last week! and that until that happens shell make sure that the change reflects 44.99 and a 60.00 credit to my next bill. I am so freakin tired of comcast and i have only been a customer for 1 week, if this is how you treat a new customer I don't even wanna know what you do to long time customers! this is ridiculous! I am in customer service and have never treated anybody like i have been treated and I want the dang price I agreed upon with the services we agreed to! 

    Same here, was told 39.99 for 75 Mbps, which is great, because I was only willing to pay 39.99 for whatever speed.  Bill comes and it's not even their advertised promotion price for new customers, it's their normal rate of 64.95.  I agree, if this is how they treat new customers, I don't want to see what happens to customers that have been around a while, and I WON'T IF THEY DON'T FIX THIS!! I also like how you can't get a hold of anyone on the weekend.

  • I am having trouble with the Jpeg icons and also now thumbnails not being visable in bith teh Apple finder and now also Adobe Bridge. Can anyone shed any light on this ?

    I am having trouble with the Jpeg icons and also now thumbnails not being visable in bith teh Apple finder and now also Adobe Bridge. Can anyone shed any light on this ?

    Argh - once again, I find my solution right after posting this. Left out one modification to the SWIG script, now it runs in 29 seconds vs C 16 seconds, I can live with that.

  • Just bought a brand new Airport Extreme and having trouble with it being recognized. I have a Mac version 10.5.8. Is my computer compatible?  I have the Airport Express now and it works fine.

    Just bought a brand new airport extreme and having trouble with it being recognized.  My mac is version 10.5.8.  What should I do?

    The new AirPort Extreme needs the 6.x version of AirPort Utility, which comes packed in with Lion 10.7.5 or Mountain Lion 10.8.x......or......you can also configure the device using an iPhone or iPad running a recent iOS.
    From Apple's Specifications:
    Setup and Administration
    iPhone, iPad, or iPod touch with iOS 5 or later and AirPort Utility 1.3
    Mac with OS X Lion v10.7.5 or later and AirPort Utility 6.3
    A few options.....
    Borrow another Mac running Lion or Mountain Lion for 10-15 minutes and set it up. The Mac running 10.5.8 will be able to connect to the wireless....but it will not be able to make any changes to the configuration of the Extreme.
    Update to Lion or Mountain Lion.....but check first to make sure that your Mac will support the operating system first.
    Use....or borrow an iPhone or iPad to set up the Extreme

  • Hi I am having trouble accessing the App store and I tunes on my IPad, it just keeps loading. How can I fix it please.

    I am having trouble accessing the Apps store and ITunes on my IPad. It just keeps loading, can someone please tell me what I've done wrong. Thanks

    I have never experienced that or read about it either but before you resort to restoring - and that may be what you have to end up doing - try the basics first.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Sometimes just restarting the iPad can really help. The resolution may end up being more complicated, but try the simple things and then move on.

  • I am having trouble keeping the quality of my video when exporting to my external drive.  I change the kind to "original" but when I view the video from the external drive once exported, the sound and picture are distorted.

    I am having trouble keeping the quality of my video when exporting to my external hard drive.  I have tried to export from iphoto with changing kind to "original" but when I open the video from the external drive the quality is effected.  I have also tried copying the video to my desktop and then dragging and dropping onto the drive...same problem. Any suggestions?  I would like to save everything to my external drive so that I can delete all of iphoto library and then reimport to correct a few things.

    The file sizes are identical.  In the finder I did a search for all .mov files.  Then when they came up, I went through them and named each one so that they would be easier to find.  I am a new mac user and am used to windows.  I realized later that I should not have done this....with a mac files should be named within iphoto app...not finder....When I went to open the videos in iphoto, it wouldn't allow me.  I had to go into finder, copy to desktop and reimport into iphoto.  Then the videos worked again.  However, I had the problem with the poor video quality when copied to external drive before that.  Actually the first problem I had was when I copied to ext drive...videos were copying as an image...so I learned that you have to change "kind" to original before exporting....then that problem was solved...now they are videos, not images but not of a great quality.  Skips, sound and images are not in sync...etc...

  • I am having troubles, when I open LR I get a message that there is an error and it will try to fix the error next time it opens, but I get the error next time it opens, and this is going on and on where I can not use LR, any suggestions?

    I am having troubles, when I open LR I get a message that there is an error and it will try to fix the error next time it opens. LR closes on it's own, I reopen it and get that same message next time it opens, and this is going on and on where I can not use LR, any suggestions? If I click on a different set of photos in the libary before I get that message I might or might not get the message next time it oipens, but I still can not get to those photos, and it is not just one or two but most of my photos. HELP!!!!
    Thanks
    Carol

    The first thing I would suggest is for you to go to the folder containing your catalog, using your system browser. There will be a folder that has the extension .lrdata. Delete that folder, and then try to start Lightroom. If that doesn't work, replace your catalog with your most recent backup.

  • HT204053 i have an itunes library with 1,000+ songs on a pc.  my daughter has a macbook air and i loaded my apple ID onto it.  how do i get the songs from my itunes account to show up?  This works fine on her iPhone, but having trouble on the new macbook

    i have an itunes library with 1,000+ songs on a pc.  my daughter has a macbook air and i loaded my apple ID onto it.  how do i get the songs from my itunes account to show up?  This works fine on her iPhone, but having trouble on the new macbook air

    Hey kbert73
    I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/ht4527
    Using iPhone, iPad, or iPod with multiple computers
    http://support.apple.com/kb/ht1202
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • I am having trouble accessing the iTunes store via iTunes.  It shows an error message "iTunes could not connect to the iTunes Store.  The network connection timed out..." There is nothing wrong with my connection and I also can't update apps in the app st

    I am cannot access the iTunes store via iTunes on my PC and also can not update to 10.6.3.  It keeps telling me that my connection has times out and/or check my settings.  There is nothing wrong with my setting.  I am also having trouble with the app store on my iPhone 4s and can not update apps.
    I have signed out of itunes and now cannot sign in again.

    I feel you pain i'm haveing the same problems here.
    iTunes could not connect to the iTunes Store. The
    network connection timed out.
    Make sure your network settings are correct and your network
    connection is active, then try again.
    does anyone plz have some insight for us.

  • I need any help i can get, im having trouble with the app find my iphone. I have lost my iphone, checked on the computer, and somehow, took it away so how do i get it back??

    Help
    I need any help i can get, im having trouble with the app find my iphone. I have lost my iphone, checked on the computer, and somehow, took it away so how do i get it back??

    If you are saying that after signing into iCloud it is telling you device is not found, it could be for any number of reasons. If the battery is dead, if the SIM has been removed, or if someone else has the phone and they have restored it, it will not be shown. Also, if you located it once and then sent a remote wipe, it disables the abililty to locate the phone with Find My iPhone.

  • I have a Mac, IPad, I phones, and 2 Windows Vista Pcs and I'm having trouble with the Windows Laptop staying connected.  I have to re-boot after and extended period of time please help

    I have a Mac, IPad, I phones, and 2 Windows Vista Pcs and I'm having trouble with the Windows Laptop staying connected.  I have to re-boot after an extended period of time please help.  Thanks!

    I have a Mac, IPad, I phones, and 2 Windows Vista Pcs and I'm having trouble with the Windows Laptop staying connected.  I have to re-boot after an extended period of time please help.  Thanks!

  • I am having trouble updating the operating system on both my ipad and iphone. I get a strange message when I open my PC desk top that says "the procedure entry point sqlit3_wal-checkpoint could not be located in teh dynamic link library SQLite3.dll"

    I am having trouble updating my operatI am having trouble updating the operating system on both my ipad and iphone. I get a strange message when I open my PC desk top that says "the procedure entry point sqlit3_wal-checkpoint could not be located in the dynamic link library SQLite3.dll"  Any ideas what my problem is?

    Hi whatsthe77,
    Welcome to Apple Support Communities.
    You may want to follow the steps in this article to reinstall iTunes:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Have a great day,
    Jeremy

  • Hello.  May I ask:  I am using Acrobat 6.0.2, and having trouble formatting a PDF created from multiple (jpeg) files.  Each page is formatted to A4 size, portrait.  But when I create the PDF, each sheet appears as tiny, in the middle of a huge white page.

    Hello.  May I ask:  I am using Acrobat 6.0.2, and having trouble formatting a PDF created from multiple (jpeg) files.  Each page is formatted to A4 size, portrait.  But when I create the PDF, each sheet appears as tiny, in the middle of a huge white page.  I cannot seem to find any controls to adjust this.  Any advice appreciated.

    Thanks CtDave, for the further info.  Unfortunately, those suggestions are not working, which is strange.
    ....Until last week, I used to make multi-page PDFs straight from Photoshop: File > Automate > Make PDF.  One simply choses the files, orders them, and creates a PDF.  (Resolution doesn't matter; 300 DPI is no problem.)  However, my new Photoshop CS5 does not have the option in Automate.
    What I've done, seeing as Acrobat is letting me down, is use Bridge (new to me) to create the PDF.  It worked without a problem, but seems like more work than the old PS method.  I will download a newer version of Acrobat to see if that makes any difference.
    .....Also, thanks Test Screen Name:  I agree with you that jpeg is irrelevant, and that one can make a PDF from Photoshop (Print > Save As - pdf).  But that only works for SINGLE PAGE pdf, not multiple pages as far as I can tell.
    Kind regards,
    Prince Nuada

Maybe you are looking for