I'm doing a recovery after I received the CD from HP and freezes at 49% and doesn't let the CD out ?
I just recived the CD's from HP today and I finally started it and everything was fine until it frooze at 49% and it says 0minutes remaining and i waited for an a hour and it's steel frozeen, I tried to take the CD out but it won't open. The mouse still moves fine and everything.
Any ideas of what's going on ??
Not related to your issue at all, but just a general observation.
My Recovery did NOT complete on a Pavilion dv7 Entertainment laptop and so I chose the option labeled, "Save Log" to an external Thumb Drive. I thought it would contain something marginally useful for me to look at and possibly indicate which step of the Recovery failed, but guess what! These files are PASSWORD protected!!
Come on HP, seriously?!?!
There are 3.37 MB of files and so it might seem like this information is of SOME use to the End User, rather than simply being something for upload to HP via a paid service request. If the computer is out of warranty and the owner is reluctant to spend any further money on it AFTER already replacing the failed 640 GB hard drive, why protect these files? Why would ANY company or product support advisory board of engineers think, 'Let's password protect this file because customers will never understand the information in it anyway.'
Well, I am going to let the Minimized (Minimal) Recovery process run again and see if that moves the issue forward, but this is really discouraging. I would expect something more from a Top-of-the-Line Entertainment laptop for which I am sure my client paid a very good price!
~ Dennis
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Hardware: HP Envy Ultrabook 4-4043cl, 64 bit, OS Win 7
Problem: Two months ago I had ordered and paid for the recovery disks for the above laptop computer. This order was made online. Within five days, I received three disks which turned out to be the incorrect disks for my model of computer. Since then I have made four requests (phone calls) to HP Tech Support for appropriate disks. I supply the original order information and appropriate data about my laptop. These requests take approximately twenty minutes to complete. Each time I have been told that the correct disks will be sent immediately. However, I have yet to receive the recovery disks. During the last request, I asked for a confirmation number and a estimated date of delivery. The support person stated that they do not supply that information. However, the support person stated his supervisor would be informed and I would received a phone call from this supervisor. The call never came.
I have not been able to use my HP Envy for the last two months because of this problem. What must I do to get my recovery disks?Sorry for walking you through steps you have already tried, that I was not aware of. It struck me odd that no Windows disk would boot and/or could see or read the hdd and I was hoping to get to a solution to that.
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I have no immediate way of helping get another recovery set but have requested help from an internal source. You should be contacted via PM message here. To access your PM box you must be logged in and can then click the little icon at top right of this page.
Good luck!
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Capture streaming does not work after upgrade of the source database.
Hello,
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krvxerpt: Errors detected in process 198, role reader.
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