I'm fed up of being fobbed off

When we first got BT infinity it was great no problems no issues. After a few months speed dropped, connection dropped intermittently. We phoned they sent new hub, it was fine. Then we started with devices disconnecting. Phoned BT again and was told it was our devices that was faulty. (Really? All at the same time) we finally spoke to someone inthe UK that changed 'something' yes we were back on.
About 3 months ago guess what Internet went down again and after numerous calls to bt they told us they couldn't see any fault. We were stuck so got the engineer out who said it was a faulty wire. So replace and we were all good again.
This morning no internet again. Another call to BT who now say the hub is broken and want to charge us for another No Way. My husband is currently researching other providers.
I've never ever had such rubbish connection and then lack of help afterwards. BT don't care. They not providing the service we are signed up for but yet won't investigate why we keep having these issues every few weeks. They just keep charging more and more and then want us to pay to fix it.
No way and never ever recommend.
After sales is rubbish
I rely on the Internet as I own my
Own business and I'm spending days and weeks without it. Through no fault of our own but yet Bt won't help other charge us for something else.
I'm not buying anything else or paying anyone else to come out. I've spent enough on BT and I've still no internet.

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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Please help - tired of being fobbed off

Please can one of the mod team help me on here? I am *this* close to sending an email to the Customer Services MD.
Basically my account should have been cancelled in August, but I was charged until November (when I cancelled my direct debit - I am still receiving bills). I am owed £127.22 by BT.
My issue is a little complex (BTs fault) and as a result I have been hung up on by the Indian based teams several times while trying to explain it.
I have been passed from person to person, each time ending up with someone who promised to resolve it *this time*.
I am however still receiving bills and I just don't care to phone in again, explain it all over again to several different people, wait for ages while they speak to a supervisor and be told that it's finally fixed but I'll have to wait for my final bill.
Please just someone fix it for me. I should have no commercial relationship with BT anymore, and I am owed £127.22 (+interest!) since August 2012.
This is all in my customer service notes and can be confirmed easily.
It all happened because I was moving house but due to a squatter the chain collapsed. I still had to vacate the property and so I called customer services to ask if my account could be put on hold while I secured alternative permanent accomodation. I was informed the best way to do this was to schedule a new address installation at my parents address for the future, and then when I had secured a new home, to inform BT of my new permanent address and change the installation date. I was told I would not be charged until the new installation date.
However I was charged each month for services I was not using.
I then called in with a new address but it took several attempts before I finally reached someone who could confirm that the BT systems had since changed and they couldn't change the address of the installation, nor could they cancel it and make a new one. The best thing to do I was advised was to close my account (I was out of contract) and reopen a new one at my new address. I would of course be refunded all costs since August.
I then researched and decided to take a cheaper deal with a competitor.
I was able to cancel the new account within the 14 day cooling off period. I was not charged for the new cancelled account but I continued to be charged for the old account, which should now have been fully cancelled and refunded.
Several calls later, with no progress made - all I had been told was "it is now fixed, please wait till your next bill for the refund and final calculation". Each new bill was just a new charge.
I finally cancelled the direct debit with my bank after my November bill as BT had shown no ability to stop charging my illegally and out of contract.
I still get emails telling me about a new bill each month. I still am waiting for my cancellation confirmation, my refund, and an apology from BT for messing me around for so long!
Please help!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

IOS 8.2 update resulted in the bottom of my 6plus phone screen (the wording below the 5 icons - favorites, recent, contacts, etc.) being cut off. Fix?

iOS 8.2 update resulted in the bottom of my 6plus phone screen (the wording below the 5 icons - favorites, recent, contacts, etc.) being cut off. Fix?

Hi there Melinda,
As I understand it, it seems like a part of the screen isn't visible at the bottom. I would start by quitting all the running apps on the iPhone:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
I would next check to see if an Accessibility option enabled making the screen larger with iTunes:
Use Accessibility features in iOS
Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
In iTunes, select your device.
From the Summary pane, click > Configure Universal Access in the Options section at the bottom.
Select the feature you would like to use and click OK.
Thank you for using Apple Support Communities.
Take care,
Sterling

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Actually I just did. I gave up on this long ago, but with your reply I found a way to make it work. It seems strange, but it works half way.
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The half that doesn't work, is that when part of the table won't fit, it would have been nice if the non-fitting portion was moved to the next column or page, with a new header row. Maybe with time, Apple will fix that.
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Making a slideshow - top of photos being cut off

I've been trying to make a slideshow with some of my photos being in Portait mode as against Panorama and when reviewing
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Does anyone know how I can overcome this annoying aspect?
Alan

Make sure the slideshow setting isn't set to scale photos to fill screen.
That will create black areas on each side of the portrait photos but will not cut off the top and bottom.
OT

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help please

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Emails being cut off

hi,
some of my outbound emails are being cut off when the reach the senders. is this a common problem with notes? i think the setup is ok and it is only something that has happened in the last coulple of weeks?
thanks
R

You are posting on the Snow Leopard > Mail and Address Book forum, where everyone is using Mail 4.x. You'll need to try posting over in the Leopard forum.

HT1725 What might be causing incomplete downloads of an album or songs within an album being cut off?

What might be causing incomplete downloads of albums or songs within an album being cut off in itunes?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

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Reset the page zoom on pages that cause problems: <b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
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I have an iphone that i have been waiting for 50 days for orange to unlock and keep getting fobbed off with promises to sort it out, i have made so many calls and getting really frustrated now. Does anyone know what the procedure is for an unlock

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If it is Orange Uk then no surprises
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Hi murphyjr, sorry to hear that you are having issue with printing your email. What email program are you using? Have you always had Windows 8.1 on this computer or did you upgrade from Windows 7 or 8? Please write back at your convenience and I will be happy to help.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I am having issues with being kicked off the internet intermittently. ATT says its not an issue with their service. Does anyone have an idea?

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Question...audio clips being cut off

Hi...just started having this issue...audio clips, usually less than 20 seconds, are now being cut off at the last few seconds of the clip. Can't figure out wny it is happening or how to correct it. If I select Edit, Play Original, I can hear the full clip.

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I'm fed up of being fobbed off

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