I´m in the middle of a ACE recertification test in Illustrator CC - and my programme wont open!!!! Also InDesign CC wont update from the CC panel on my desktop0!!!

please help asap - i have limited time for the test!!!!

Since you need immediate help, it would be best to contact Adobe Support via http://adobe.ly/yxj0t6
You can also refer to :
Illustrator Help
Adobe Illustrator CC - FAQ
Illustrator CC Actions
Illustrator CC stopped working
Regards
Rajshree

Similar Messages

HT1338 Can anyone tell me how to find what OS I'm using on the Mac? Tiger or Leopard? Also, how do I update from 10.6.8 to the latest version?

Can anyone tell me how to find what OS I'm using on the Mac?
Tiger or Leopard?
Also, how do I update from 10.6.8 to the latest version?

Go to the Apple menu and select "About This Mac". You will get a window similar to this one -
You current OS X version number will be shown as I've marked.
OS X 10.4.x is Tiger, 10.5.x is Leopard, 10.6.x is Snow Leopard, 10.7.x is Lion, and 10.8.x is Mountain Lion.
Whether or not you can go to the latest OS X version depends upon your hardware -
You will need to purchase the retail set for the OS X version you want; there is no pint in getting and installing any intermediate versions. Once the retail version has been installed, you can update it to the latest release for that version via download updater.

Using Illustrator CS and being able to open the same file on two machines!

Hi,
Don't know if anybody can help?
I have been using macs for many years and now we have moved over to windows!
We are using a server (not sure which type? NT?) and we have found that with the Mac you could not have two users in the same file but with Windows I can be in an Illustrator file and a colleague can also open the same file - no error message comes up or anything! We can then both do changes in that file and the last to save has the updated file.
Can we do anything so you get a error message for the second user?
Any ideas?
Thanks
Carole

Hi,
this does not make sense? Its the SAME version of Illustrator as that was on the Mac but when working on the PC you can both be in the file. On the Mac you get an error message saying the file is already open and you cannot access it.
This must be a Windows issue or a Server issue as the problem is not on the Mac?

TS3899 I cannot send email from my I pad it sends from my I Phone and laptop but wont send from ipad. i have deleted the email and reinstalled it and still cant send mail.I have contacted my internet provider and they say all my settings are correct.

cannot send email from my ipad

In the wee hours of the night I had an idea and downloaded OSX again and that seems to have fixed my problem. I wish I'd thought of that last week!
Many thanks to the others who have researched and commented on simialr problems: you've encouraged me to use the Apple community.

Ever since the update to OS 5 software I haven't been able to sign in with the new apple id or sign in with the former apple id (software update made me change the id and password). I've also lost ability to update apps on computer. ARGH

I can't sign into itunes on my ipad (original) since the software update. Genius can't help-says its Itunes support I need, but they don't help either (tell me to reset password) which I've done several times. Can't update apps on my home computer either. Update made me change Apple id, so now it thinks I have two ids, but won't let me sign in for old one. I pad won't work at all. Frustrated beyond belief and get NO HELP from apple.
if they want us to buy their product they better start supporting them. Oh yeah, everything worked FINE before the update.
Anyone have ideas?

No. The problem is that when you changed Apple IDs you did not update your Apple ID to reflect the change, so your phone is still associated with the old ID. You will need to un-associate it. The process is the same as what you would do if you sold the phone. See: http://support.apple.com/kb/HT5661

Unable to open the HTML Extension Debug window after InDesign 9.2 update (from 9.1)

We have tried to follow the two methods of debugging a HTML Extension as mentioned in the below link, but without any luck.
http://www.adobe.com/devnet/creativesuite/articles/a-short-guide-to-HTML5-extensions.html
Note: Not all Creative Cloud applications support this method at the time of writing.
CEP/CSXS 4.2 supports remote debugging for HTML/JavaScript extensions using the Chrome debugger.
The above snippet from the same article refers to "Remote Debugging" of HTML extensions. Does this mean that somehow InDesign CC 9.2 does not support this method?
And also where do we get CEP/CSXS 4.2 JS libraries. Adobe Extension Builder 3 is still does not have any updates, and has only the CSXS 4.0.0 support.
Following are the platforms we have tried doing this with exactly same
1) Mac 10.8 + InDesign CC 9.2 (International)
2) Windows 7 + InDesign CC 9.2 (German)
Please help.
-Gayatri

Hi Hui
Here's the .debug file
<?xml version="1.0" encoding="UTF-8"?>
<ExtensionList>
 <Extension Id="com.example.Test.extension1">
 <HostList>
 <Host Name="IDSN" Port="8088"/>
 </HostList>
 </Extension>
</ExtensionList>
Though I am able to debug usng Chrome on Mac and Windows now, I still get the following error
Uncaught SyntaxError: Unexpected identifier CEPEngine_extensions.js:42
I cant seem to find a way to attach the extension, please help me out.
Until then, here is a screen shot of the project ( just a sample project, created using Adobe Extension Builder)
-Gayatri

My mac was off while iwas on vacation and i missed the ios 7 update and niw it wont update. I cant play itunes radio from my mac. help

im still stuck with the ios 10.6.8

The iOS 7 is only for iPods, iPhones and iPads. It is not for Macs.
Allan

My Macbook wont start from the USB Lion Drive

Hi Guys!
I got a Macbook 3.1 late 2007 and bought a new SSD from OCZ. I put it in my mac, everything easy but when I start it, it shows the flashing folder with a questionmark. Well, I press the Option key during start and it wont even show the startup center. While I am booting, I got the OS Lion USB Flashdrive from Apple plugged in one of the USB slots. Could this USB drive be the problem?
Thanks for the help!

The best thing that you can do is purchase an enclosure for your internal drive (see -> http://eshop.macsales.com/search/2.5%22+usb+enclosures), use a Phillips #00 screwdriver and a Torx T6 screwdriver (also available in a kit from OWC/macsales -> http://eshop.macsales.com/item/NewerTech/TOOLKIT14/) and get the hard drive out and into the enclosure (it's quite simple to do and there are videos at OWC that will help -> http://eshop.macsales.com/installvideos/).
Once the drive is in the enclosure you can plug it into any Mac and retrieve your data. Probably the best thing to do would be purchasing an external drive and copying (or cloning, see -> http://www.bombich.com/) the data from your internal (now in the enclosure) to the external drive.
Then reverse the process, putting your internal drive back in place, and take your machine to your local Apple Store or an AASP. I know that it sounds rather convoluted, but you'll be able to use the external drive afterwards to make backups (see -> Most commonly used backup methods).
Make sense? Or am I just being confusing?
Clinton

HT5055 Just updated to lion and my cctv access has stopped functioning all I get is a white screen in the middle of the control panel where the camera shots should be. I think it is caused by JAVA but am confused as when i view on snow leopard it works

Just updated to lion and my cctv access has stopped functioning all I get is a white screen in the middle of the control panel where the camera shots should be. I think it is caused by JAVA but am confused as when i view on snow leopard it works can you help

Open "Java Preferences" either from spotlight or your utilities folder...it's probably going to say you need to install a java runtime. Then just click install!

I have just bought my iphone 4S 32GB from three weeks ago and 'am facing a problem that in the middle of my calls it suddenly says call failed and it keeps on doing it every call i make

I have just bought my iphone 4S 32GB from three weeks ago and 'am facing a problem that in the middle of my calls it suddenly says call failed and it keeps on doing it every call i make .. I Don't know what to DO Please anyone help me i've got OS 5.0.1 and it's factory unlocked i've boughted from USA and it was sent to me where 'am living now in Egypt ...ANy Helpppppppppp Pleasee

try general>settings>reset>reset all settings and start up as an new phone.

My ipod touch died in the middle of a upgrade and now it wont come back on. When I charge it, it just goes to the apple but not the home screen. how do i fix it

my ipod touch died in the middle of a upgrade and now it wont come back on. When I charge it, it just goes to the apple but not the home screen. how do i fix it

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I am suddenly having a problem printing 4x6 photos. The print as though starting in the middle of an 8x10 sheet. I've checked and double-checked the print settings. Anyone else have this problem?

I am suddenly having a problem printing 4x6 photos. The print as though starting in the middle of an 8x10 sheet. I've checked and double-checked the print settings. Anyone else have this problem?

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

HT4528 I recently got the iPhone 5s and I transferred all of my music, pictures, etc. over from my iPhone 5. My music was playing fine the day I got it (2 days ago) and now my music skips, stops in the middle of the songs, or just stops playing and exits.

I recently got the iPhone 5s and I transferred all of my music, pictures, etc. over from my iPhone 5. My music was playing fine the day I got it (2 days ago) and now my music skips, stops in the middle of the songs, or just stops playing and exits. It was just working and now it wont. What is wrong? What can I do?

Not sure if this will help but a reset is the first thing to try. To reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

Can I get the kuler panel in illustrator cs6?

I Cant get the kuler panel to work in illustrator cs6.

everyone here is right, dreamweaver is better and you will need to understand html for this to work. HOWEVER, you can make a functional website using just illustrator and notepad (or text edit if you're on a mac).
Design your site in illy, slice it up with the slice tool. http://s23.postimg.org/mv311kpp7/test_illy.jpg
Save for web and select html and images, you'll get an html file and an images folder. Open the HTML file in your text editing program and it will look like this: http://s10.postimg.org/f32nf6r2h/html_stuff.jpg you'll have to know HTML codes but you can find tutorials online for most stuff, you'll just have to figure it out. In my fake site, i linked a button to google so i had to add <a href> tags to the code. http://s22.postimg.org/5avpadhch/a_href.jpg save the html file and open it in your web browser, hopefully not IE. You can't tell in the picture but the middle button actually does link to google. http://s21.postimg.org/qd77slqmf/firefox.jpg

Is there an option to left click and open a bookmark in the same tab and right click to open bookmark in new tab?

I want to be able to open bookmarks in the same window without having to right click and then select open. I would like it to be like internet explorer where you have the option to open a bookmark in the same tab or new tab. I had downloaded an add on that solved the problem with a simple right click to open in new tab and left click to open in same tab. This makes things soooo much easier. Am I missing an add on or a configuration where I can solve this problem. Thanks for your time.

Very, very, very confusing!!!!! Exactly which is it that you want to do????? Left-click = same tab or left-click = new tab????
Your initial subject line:
'''''Is there an option to left click and open a bookmark in the same tab and right click to open bookmark in new tab?'''''
Your last post (3rd post):
'''''Is there a way I can left click and automatically open a bookmark in a new tab...'''''
'''''''''...rather than having to left click and then select "open in new tab."'''''''''
Right-click, '''not left-click''', has the "Open in new tab option".
Easy answer is listed in my initial reply; left-click, same tab; middle-click, new tab!
What are your Extensions?
-List them.
-You obviously set up some extension with some kind of conflict.
To find out which Extension is causing the problem, '''enable one-at-a-time''', restart Firefox for the change to take effect (File > Restart Firefox), test. When the problem re-appears, you know the extension causing the problem.
See:
'''[[Troubleshooting extensions and themes]]'''
'''[[Troubleshooting plugins]]'''
'''[[Basic Troubleshooting]]'''

I´m in the middle of a ACE recertification test in Illustrator CC - and my programme wont open!!!! Also InDesign CC wont update from the CC panel on my desktop0!!!

Similar Messages

Maybe you are looking for