I'm now waiting for 3rd person on the chat support. Is there anyone who knows what they are doing that can help me with a reinstall Please?

Is there anyone out there that can help me? Chat support hasn't a clue!!

I have finally got it working sort of but seems different and don't seem to have all the options I had before. I'm just going to live with it for now, thank you. After dealing with absolute idiots on the support chat who just transferred me to one person after another then left me waiting I can say I will never buy another Adobe product!
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Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it

Follow-up: 203908177
Dear sir/madam
Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it but the they gave me an ear phone which just was like an ordinary earphone where I can't low and high the volume nor I can select the playlist ... Please read below
that I wrote to you in the email I've sent to you on last April as followed :-
Dear madam/sir,
It's me Santosh Lamichhane who just arrived to my place in Kathmandu, Nepal after a month visit in Bolivia and Argentina ...
Dear madam/sir, I like to inform you that while my visit in Santa Cruz de La sierra in Bolivia I bought a new earphone for my ipod shuffle 3G due to the problem in my old earphone on the date as followed in the bill of as shown
ALTEK
PN 26986 VN 24186
Vendedor:
Federico
Date 02/04/2012 time: 03:34:22 PM
I did checked the earphone there same time and found that I can't lower or high the volume from that new purchased earphone and even asked why and one of your senior staff said it might be the problem of my ipod shuffle's setting, Since the beginning of the time of purchase till I came to Nepal 4 days ago I didn't use the ipod because I'm not able to increase the volume and I didn't took my laptop with me while my visit there ...
But when I try to restore my shuffle here ; even that doesn't works ... Today and yesterday when I checked my friend's earphone of ipod - it was working on my shuffle and my earphone also working in his classic ...
I want to kindly request you since I showed my shuffle at the time of buying earphone there in Altek, San Martin AV in SAnta Cruz de la Sierra in Bolivia and asked I need the earphone for my ipod shuffle 3G It's not my fault ... Could you please ask the agents of apple here in Kathmandu to replace it with the working the right compatible earphone for me ...
Hope to hear from you very soon ...
Thanking you
From Santosh Lamichhane,
Cell +977 9802033662, 9813716393,
+977 (1) 5002018 Res ...
1210 Tikhedewal 28, Lalitpur SMPC 14, Kathmandu, Nepal

You will not get a reply from Apple in these forums. As stated in the information to which we all agreed when we signed up here, these forums are for user-to-user assistance, not for getting technical assistance from Apple. All you will get here is suggestions and commiseration from we your fellow users. If you want to express your displeasure directly to Apple, call the tech support line and ask to speak with Customer Relations and see if there's anything they can do for you. Please keep in mind that the CR rep will not have caused your problems, so keep your calm and be polite; they're just working stiffs too.
Message was edited by: Dave Sawyer

HT5622 how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

Have a look at this link
http://support.apple.com/kb/ht2727

TS3988 My credit card was charged about $100 for 8 different transactions. Five were for 9.90. These dates are Aug. 6, 7, 28 and 29. I have not ordered anything and don't know what they are for.

My credit card was charged about $100 for 8 different transactions. Five amounts were $9.90. These dates are Aug 6, 7, 28 and 29. I have not ordered anything and don't know what they are for. Please help me. Linda Feddersen

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
Linda.. if you have not done so, contact your credit card company so they can monitor your account.
And change your Apple ID password ASAP > Apple ID: Changing your password

Is there anyone who knows when 11.8.800.168 for Windows 8 is going to be upgraded into 11.8.800.175

Is there anyone who knows when 11.8.800.168 for Windows 8 is going to be upgraded into 11.8.800.175 version?

Per Windows Update, Last Thursday http://support.microsoft.com/kb/2889543

I have a question for anyone that can help me with ACER mini laptop!!

I am thinking of buying this laptop, i really just need it for internet, storing photos, and simple tasks...I dont really need a whole lot of bells and whistles. I would like to be able to watch movies on it when i'm traveling, and i'm assuming i would have to buy a attachable DVD drive for it correct? If anyone has this computer, or knows anything about it I would appreciate a response before I decide to buy it
Thank you in advance.

I have a 9" Aspire One and love it, although I wish I'd known about the 10" one coming out, it's less than what I paid for my 9" in December! (I also have a fullsized laptop for gaming and such, but many times I just bring the tiny AAO along - superportable and great battery life)
As previously mentioned, you can't legally save DVDs to the hard drive of a computer to watch on a plane (or whatever) even if you own the DVD. No real technical barriers, but it is not legal.
I do routinely take TV recordings from my MythTV (Computer-based PVR, kind of like TiVo on steroids) system and recompress them with Handbrake (http://handbrake.fr/) for my Aspire One. Recompressing broadcast TV recordings is legal.
FYI - The netbooks Best Buy sells are usually the same price as from other sources but frequently include a smaller 3-cell battery instead of a 6-cell battery, a fact which is not mentioned on Best Buy's online ordering systems, or at least wasn't a few weeks ago.
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

Was on line with someone that di not know what they were doing for 1 1/2 hours online. No results.

Adobe customer service is the worst I have seen. On line chat took 1 1/2 hours and for a simple question the rep could not answer or fix. Now callining the Phone # provided and was told that it would be 5-10 minutes, it has been 1 hour and 20 minutes with no response. Software is great, Service sucks. I'll buy something different from now on.

If you want someone here to try and help, you need to provide a LOT more information
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed?

My G RAID thunderbolt drive mounted just fine onto my iMac this morning. And now it will not mount despite my various efforts. I don't know what else to do. Can someone help me with this?

My G RAID thunderbolt drive mounted just fine onto my iMac this morning. I copied some files from another drive onto the RAID drive, ejected it, and worked on another project for a few hours. When I went to mount the RAID drive again so I could work on the project associated with the drive (I'm a freelance video editor) it would not mount. I've tried everything. It boots up perfectly fine, the drive seems to have no hardware problems. It shows up on Disk Utility and in System Information but is listed as not mounted. I've verified it on Disk Utility and it tells me everything with the drive is fine. I've tried all the various restarting my iMac, ejecting and reconnecting the drive, shutting down the whole system and starting it back up, relaunching Finder, and nothing works. Starting to panic because this is a client's drive, I have no idea what the issue is, it worked perfectly fine only hours ago, nothing happened to it in the meantime, and I fear continuously connecting and ejecting it because I don't know what the state is with the data and if this is only going to further aggravate the problem. I've been up and down Apple and g-raid forums and can't get a straight answer anywhere. I need to know that the data is safe, the drive is undamaged, and how to get it to mount on my iMac. Can anyone out there help me with this??

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

TS1474 I changed my computer (old one is dead!) and now when I want to sync the contents of my iPod onto my new computer, it tells me I can only sync with one computer (i.e. the one that died!) How do I get around this??

I changed my computer (old Dell is dead!) and now when I want to sync the contents of my iPod onto my new computer (a Sony Vaio), it tells me I can only sync with one computer (i.e. the one that died!) How do I get around this??

-Transfer iTunes purchases to the compuer by:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer other music by using a third-party program like one of those discusssed here:
Copy music
- Connect the Ipd to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup
Note that the backup that iTunes makes does not contain synced media like apps and music.

Lion in the app store I bought, now he is waiting for 12 hours in the dock on

lion in the app store I bought, now he is waiting for 12 hours in the dock on is this normal?

Go to appstore > purchases > does it say install?
If so, go install it
Enjoy!

How LONG I'll need to wait for Apple GENIUS fix the incompatibility

I need to work....How LONG I'll need to wait for Apple GENIUS fix the incompatibility # KEYNOTE and LION???
What is the best thing I've to do???
Downgrade the OS??? Change the Plataform????

Each region has little differences that need to be changed and setup in order for it to work on your phone correctly. Just need to sit and wait...
Nokia 5800 XpressMusic Red V52.0.007
Hit the Kudos if I helped!

HT1689 I have had 3 amounts deducted from my credit card in the last 3 days, I don't know what it's for and can't find anything on my account history, can't get a real person in apple to talk to !

3 amounts deducted from my credit card by I tunes E, don't know what they are for, not showing on history also no e mail receipt,
I haven't knowingly bought anything, any ideas what this could be ?

You haven't made any in-app purchases or have any auto-renewing subscriptions ? If not and you haven't added or changed your credit card details (when you do then a small temporary store holding charge of $1, or the approximate equivalent in your country's currency, may be applied to check that the details are correct and valid, but which should disappear within a few days) then you can contact iTunes Support via this page and ask if they can help identify what they are from : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

Does anyone know if they are developing 4.6 for the 8330???

I recently went from a 8350i to an 8330 and miss a bunch of things that were standard with the 4.6 software...
anyone know if they will release that to sprint users with the 8330?

nothing mentioned about a 4.6 for the 8300, 8310, 8320 or 8330

I downloaded 12 songs and am now "waiting" for them. How long does it take. I have been waiting for over 15min. and only got 2songs.

I downloaded 12 songs and am now "waiting" for them. How long does it take. I have been waiting for over 15min. and only got 2songs.

It should be almost immediate.
Is iTunes currently running on both computers?

I'm now waiting for 3rd person on the chat support. Is there anyone who knows what they are doing that can help me with a reinstall Please?

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