I'm really fed up with Verizon FIOS

Hi everyone. 
At start I want to say I'm really dissapointed with this service. I have 75/35, but even simple TWC was working better than this. I think only for about 2 weeks everything was fine and then it started to be really laggy. I'm a gamer and this is what I mostly use internet for. I'm also not American and I have real life friends in Europe. I want to be in contact with them and playing games together is really good. Now of course I could use US servers to play, but they can't. 
Back in december 2012 laggs started - what was previously 100ms changed into 220ms. It lasted for about 2-3 months and then stopped. Finally I was able to play once again on european servers, but it didn't last long, because after some time it's back again, but this time in slightly different form: I can play one game with ping 100-130 which is completely fine with me and the next game gonna be around 160-220 ms which is unplayable. So it's completely random at any hour of the day. Like I've said before TWC was much more stable and cheaper. I'm paying almost twice as much for much worse service.
I don't think it's my fault in fact I'm almost entirely sure it's not my fault. I don't want to call technical service just to hear I should restart the router or disconnect for 5 minutes and if that did not work, there is nothing else they can do. I bet even 6 years old kid knows how to restart router now. Why I say it's not my fault is because back when I had the energy to investigate the issue I discovered there are many people on Veriozn FIOS experiencing same/similar problems. Maybe for them it's not a problem, but for me it's huge. Maybe Verizon thinks it's fine to screw gamers, but I don't think this way.
I'm a customer not a programmist and I don't want to be their Guinea pig I want to get service I'm paying for, and from what I heard it should be the best, well it's far from it, even youtube laggs. I also heard they have some troubles with google, but of that I'm not entirely sure.
If these problems won't get solved in a few days, I'm going to dissconect the service and probably never tell a good word about service/company. I don't really care about which company I pay as long as they are doing fine. There are alternatives, so why should I wait until they fix the issues, if it takes them about half year or they don't get fixed at all. I don't know.
TLDR: 
Verizon FIOS = nice ads, bad service, bad customer suppprt
TIL Cable is better than fiber.

DOTA 2: 
Europe East:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 141 | 141 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 141 | 141 | 5 | 26 | 1095 | 8 |
| G0-7-4-6.NYCMNY-LCR-21.verizon-gni.net - 0 | 141 | 141 | 6 | 10 | 25 | 13 |
| ae3-0.NY325-BB-RTR2.verizon-gni.net - 0 | 141 | 141 | 8 | 14 | 70 | 31 |
| 0.so-4-0-0.XT2.NYC4.ALTER.NET - 0 | 141 | 141 | 6 | 20 | 131 | 11 |
| GigabitEthernet5-0-0.GW1.NYC4.ALTER.NET - 0 | 141 | 141 | 6 | 9 | 12 | 9 |
| teliasonera-test.customer.alter.net - 7 | 113 | 106 | 52 | 77 | 140 | 53 |
| nyk-bb2-link.telia.net - 0 | 141 | 141 | 48 | 63 | 171 | 66 |
| ffm-bb2-link.telia.net - 0 | 141 | 141 | 144 | 155 | 284 | 150 |
| win-bb2-link.telia.net - 14 | 92 | 80 | 153 | 166 | 228 | 228 |
| win-b4-link.telia.net - 9 | 104 | 95 | 156 | 167 | 220 | 166 |
| valve-ic-156665-win-b4.c.telia.net - 13 | 93 | 81 | 161 | 171 | 220 | 170 |
| 146.66.155.227 - 9 | 103 | 94 | 156 | 165 | 176 | 167 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Europe West: (few minutes later)
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 36 | 36 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 36 | 36 | 5 | 9 | 34 | 10 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 36 | 36 | 9 | 12 | 16 | 16 |
| ae0-0.NY5030-BB-RTR1.verizon-gni.net - 0 | 36 | 36 | 7 | 26 | 103 | 9 |
| 0.xe-4-0-4.XT1.NYC4.ALTER.NET - 0 | 36 | 36 | 8 | 23 | 99 | 32 |
| TenGigE0-6-2-0.GW8.NYC4.ALTER.NET - 0 | 36 | 36 | 9 | 13 | 23 | 15 |
| tinet-gw.customer.alter.net - 0 | 36 | 36 | 9 | 16 | 73 | 10 |
| xe-3-2-1.fra61.ip4.tinet.net - 0 | 36 | 36 | 98 | 109 | 158 | 102 |
| valve-gw.ip4.tinet.net - 0 | 36 | 36 | 100 | 108 | 173 | 104 |
| 146-66-154-227.valve.net - 0 | 36 | 36 | 102 | 108 | 135 | 105 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Europe West AGAIN:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 50 | 50 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 50 | 50 | 5 | 9 | 74 | 7 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 50 | 50 | 8 | 12 | 16 | 11 |
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 50 | 50 | 7 | 21 | 101 | 10 |
| 0.so-0-0-0.XT2.NYC4.ALTER.NET - 0 | 50 | 50 | 7 | 14 | 88 | 7 |
| TenGigE0-7-2-0.GW8.NYC4.ALTER.NET - 0 | 50 | 50 | 10 | 14 | 30 | 11 |
| tinet-gw.customer.alter.net - 0 | 50 | 50 | 8 | 14 | 78 | 12 |
| xe-3-0-1.fra61.ip4.tinet.net - 8 | 38 | 35 | 107 | 170 | 209 | 185 |
| valve-gw.ip4.tinet.net - 12 | 34 | 30 | 103 | 157 | 196 | 190 |
| 146-66-154-227.valve.net - 12 | 34 | 30 | 0 | 157 | 202 | 191 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
That took me about 15 minutes. Now lets try other game.
League of Legends
Europe East:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 69 | 69 | 0 | 0 | 0 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 69 | 69 | 5 | 9 | 84 | 8 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 69 | 69 | 8 | 11 | 19 | 12 |
| ae2-0.NY5030-BB-RTR1.verizon-gni.net - 0 | 69 | 69 | 8 | 19 | 90 | 32 |
| 0.xe-6-1-1.XT1.NYC4.ALTER.NET - 0 | 69 | 69 | 10 | 18 | 127 | 11 |
| GigabitEthernet4-0-0.GW1.NYC4.ALTER.NET - 0 | 69 | 69 | 8 | 10 | 13 | 8 |
| teliasonera-gw.customer.alter.net - 10 | 50 | 45 | 0 | 60 | 74 | 69 |
| nyk-bb1-link.telia.net - 0 | 69 | 69 | 58 | 67 | 128 | 66 |
| ffm-bb1-link.telia.net - 0 | 69 | 69 | 148 | 161 | 252 | 159 |
| ffm-b11-link.telia.net - 0 | 69 | 69 | 150 | 156 | 181 | 158 |
| internap-ic-138405-ffm-b11.c.telia.net - 0 | 69 | 69 | 149 | 181 | 412 | 169 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Now this game is not as punishing for higher ping, but it still sucks.
For the end DotA 2 US East server which is never bad for me as I'm living in New York:
US East:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 331 | 331 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 331 | 331 | 5 | 9 | 118 | 9 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 331 | 331 | 8 | 12 | 25 | 11 |
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 331 | 331 | 7 | 22 | 110 | 11 |
| 0.xe-11-1-0.BR1.NYC1.ALTER.NET - 0 | 331 | 331 | 9 | 15 | 75 | 41 |
| ae11.edge2.NewYork.Level3.net - 32 | 147 | 100 | 0 | 12 | 65 | 14 |
| vlan51.ebr1.NewYork2.Level3.net - 0 | 331 | 331 | 20 | 23 | 31 | 24 |
| 4.69.132.89 - 0 | 331 | 331 | 17 | 20 | 24 | 18 |
| ae-62-62.csw1.Washington1.Level3.net - 0 | 331 | 331 | 17 | 21 | 33 | 22 |
| ae-1-60.edge2.Washington4.Level3.net - 0 | 331 | 331 | 17 | 24 | 116 | 19 |
| 4.53.114.114 - 0 | 331 | 331 | 15 | 19 | 55 | 18 |
| 208.78.167.3 - 0 | 331 | 331 | 16 | 20 | 29 | 20 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
As I've said before I'm not a programmist, but even this from US East looks interesting to me:
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 331 | 331 | 7 | 22 | 110 | 11 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 331 | 331 | 5 | 9 | 118 | 9 |

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    1. Click the arrow next to “IP Address forward to or select from menu” to display  a menu and either enter the IP address of the item to port forward from, or choose an item from the drop-down menu (choose your machine by host name, since the internal ip address changes from time to time, after the lease time expires).
    2. Click the arrow next to “Application to forward...” and select a pre-configured application from the drop-down menu (if iChat is not present in the list, you'll have to set up Advanced Port Forwarding).
    3. Click Apply. The new port forwarding rule appears in the “Applied rules” table at the bottom of the screen. "
    " To set up advanced port forwarding (custom ports):
    1. Click the arrow next to “Application to forward...” and select Custom Ports from the drop-down menu.
    Con
    2. Enter the host name (from the drop-down list) or local IP address of the computer providing the service in the “Specify IP” text box. Note that only one local network computer can be assigned to provide a specific service or application.
    3. Click Advanced.
    4. Select the Internet protocol to be provided from the “Protocol” drop-down list.  Depending on the protocol selected, additional options appear in the screen.
    5. Select the connection with which this port forwarding rule will be active from the “WAN Connection Type” drop-down list.
    6. To select a port to forward communications to (this is optional), select “Specify” from the “Forward to Port” drop-down list, then, in the text box that appears, enter the port number. If no port is identified, select “Same as
    Incoming Port.”
    7. If this port will be active all the time, select “Always” from the “Schedule” drop-down list. If the rule will only be active at certain times, select “User Defined” and click Add. Then, add a schedule rule (for more details about
    schedule rules, see the “Advanced Settings” chapter of this manual).
    8. If source and destination ports need to be specified, select Specify from the drop-down menu list (by clicking on the appropriate arrow), then entering the port numbers.
    9. Click Apply to save the changes. The new port forwarding rule appears in the “Applied rules” table at the bottom of the screen."
    Ports used by iChat
    Good Luck.

  • HELP!!! I am getting really fed up with things that dont work.

    I am asking why a year ago i wasted money on Prem elements 8 only to have it not do the same as prem 2 did not do.
    Neither will see my cameras a canon 650i & sony hc320i which were visible on Win 98 with prem elements 2, i now have win7 loaded Pe2 on both my new laptop & my 2 year old HP desktop the HP crashes if i try to go to DVD burn the Toshiba Laptop just does not see camera or DVD burners.
    PE 8 i thought would be a solution after all its up to date but i hate it as a package oh and guess what it wont see camera or burner so great i wasted my £100+ on something thats horrid to use & wont work. Bring back PE 2 but how do i make it work on both PC,s.
    Pe2 has always been a problem but worked with a lot of messing but now i can only download onto it from DVD then edit slowly ie 15 minutes for every tag on the timeline but having done this it will not see a burner.
    Im not a techy but was told to re load Roxy or Nero missing out bits, i cant see either on my pc,s anyway & dont have the programs to load. the burner works with other programs so my guess is that Adobe just dont add the bits that do the job.
    Well as you can guess i am fed up haveing spent money on something that does not do what it said on th box it just rubbish to expect a mere mortal to play around with a pc.
    Question then is this simple, How do i get this to work properly without getting techy & download to DVD in PAL format and talk to the camera without it crashing my PC.

    Hi in reply to this both cameras are dv video cameras the sony being 3 years old & great the Caon is 5 years old having been bought for the athens olympics. Operating system as stated is win7 that does see the cameras on my lap top. i dont know what other facts you need.
    I have contacted Adobe at least 3 times since buying Adobe PE8 the last time pointing out very unhappily that customer service is about replying to emails. The customer service contact is the one with the original packing. i have to say this is getting me no where. I want it to work when loaded its on a new PC where nothing has been added as one of your colleagues has  there is no'downloaded trash' the only programs on it are those that came with it plus PE8.
    Life & PC's are supposed to be fun this is not. when i have the time to wait for elements to talk to the net 7 crash again i will ask for more help either Windows 7 is rubbish or the link to adobe. sad really
    Date: Fri, 18 Jun 2010 06:26:09 -0600
    From: [email protected]
    To: [email protected]
    Subject: HELP!!! I am getting really fed up with things that dont work.
    Your Canon 650i is a still camera. You should be able to download the photos from it using either Photoshop Elements or the Premiere Elements Media Downloader. The video, per the FAQs to the right of our forum, will likely need to be converted before you can edit it in Premiere Elements.
    I could not find any specs on a camera called the Sony HC320i, so I have no idea if this is a still camera, a tape-based or hard drive based camcorder or even an AVCHD unit.
    Beyond that, you really haven't given us nearly enough information to help you out. If you're unhappy with the software, you can certainly contact Adobe by clicking the Contact button at the top of this page.
    Meantime, does Windows recognize a connection to these cameras/camcorders when you plug them into your USB or FireWire port? If not, the issue is with your system. Not the program. Without knowing what operating system you're using, it's hard to advise you beyond that.
    Meantime, have you gone to Premiere Elements Help menu and selected Check for Updates to get the 8.01 patch?
    Have you gone to Windows Update and manually downloaded the non-critical updates to ensure your system is completely up to date?
    Again, if you're as frustrated as you are,  I'm surprised that in the past year you have not contacted Adobe. At the very least, you could have asked for a refund within the first month or so.
    >

  • Kindle Fire HD problems with Verizon FIOS

    This has happened to me several times now and Amazon has even shipped me two replacement kindles to resolve the problem which I have no deteremined is the fault of Verizon FIOS and not Amazon. 
    The problem: The Kindle Fires will not download books or stream/download purchased movies from Amazon but will instead hang and then timeout. 
    I was able to obtain a debug log from the kindle fire and it is full of messages like this:
    amazon_main5:05-22 22:12:46.412  3846  4259 E AmazonVideo.service: EXCEPTION: Making request to https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien... java.net.SocketTimeoutException: Read timed out
    however, I am able to make these same requests from any other machine and they proceed fine:
    macbook$ curl 'https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien...
    Response:
    {"message":{"statusCode":"ERROR","timestamp":1400857908,"body":{"code":"CDP.InvalidRequest.MissingRequiredParameter","message":"Could not retrieve client information from request."}},"signature":"m6OJiOF4oB/X+90WykVPk5CA9p0PZlUKgfR6JlkLmhvqQfRenTgN0xuvYS78C3XM5eGdAV/VBZWIzhz69Ko920shu3/O80XlJrPig3HmMgXoFzNMOAMQTeGNiTwrRkhl6AZmZtix0o3EcvpoBcLyhSJiza5GWc8shJ8a6VfzlfM="}
    I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router. 
    Need more proof? Connecting the kindles to the hotspot on my cell phone or using any other wi-fi network allows streaming and the downloading of books.

    You say "I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router."  And then you blame the Verizon router for the issue even though you say other devices are working fine.
    It's an issue of how the javascript executes on the Kindle, per the log entry you post.  That has nothing to do with the router but indicates that the Kindle is failing to properly execute the java call and interact with the server.
    Try forgetting and then re-establishing the Kindle Wifi connections to the router.  If that doesn't work, if you've changed the default settings of your router, try doing a factory reset of it.  If you can do a factory reset of your Kindle, try performing that also. 
    You problem is likely not widespread as there are no complaints like this on the various forums I monitor that cover issues with FiOS Internet.  My neighbor (who has a Kindle Fire and FiOS Internet) has no issue like yours.

  • My misadventures with Verizon FIOS

    FIOS recently became available to my building, a 125 apartment condo.  A salesperson,{edited for privacy}and an accomplice, came to sign up new accounts and they had a field day.  The only competition is Comcast and residents were eager to be free of their evil clutches.  [management won't allow satellite, probably illegal.]  The lobby was crowded with potential customers and I asked Sheridan to call me cuz I didn't have time to wait.  
    He called from his car phone and signed me up on his drive home!  I told him my needs:  least expensive and no frills TV to be used with TiVO (requiring a cable card) and fast internet, 25mb.  He seemed unhappy that he couldn't sell me more but I knew what I wanted.  He said he'd sign me up for the Spanish package, La Complexion, or something like that, because it was the only no frills package.  I told him no hablo espanol, but that seemed to be no problem.  Installation would be the upcoming Saturday.
    Okay, I could go on endlessly here, but the installation date was completely botched by Sheridan, not to mention he didn't return calls or emails.  ["I'm not just here to sell you the service, I'll always be here to help with any problems."  Yes, he said that! 
    The installer came out the following Saturday even though Sheridan told me there was no way the installation could be done until further notice because there were issues with the wiring.  It's a good thing I was home, well, maybe not.
    Meanwhile, I never got any paperwork or an exact cost, only an estimate.  The installer did a good job and got the job done in 2 hours.  The first sign of a problem was when he asked which phone I wanted to hook up.  Huh?  I didn't ask for phone service.  The installer said he didn't have access to what plan I had, which didn't seem to be an issue.  Next sign of a problem was when I was able to get all the premium channels.  Sheridan seemingly signed me up for a tad more than I asked for.
    I called Verizon to figure out what was going on.  Sales supervisor {edited for privacy} listened with seeming disbelief to my story, sympathized, empathized and apologized profusely, and said he would call back in 2 days.  Stupid me believed him.  I forgot I was dealing with Verizon.  He couldn't access my records right then and there since my account was too new and not on the system.  But he did determine I was signed up to the most expensive plan.  It's now 7:30pm and no call from Nick.  Meanwhile, I've had service 3 days and today, no TV.  Tech support couldn't figure out what the problem is and they have to send out a technician.
    Can I just say shades of Verizon DSL, the worst customer service nightmare I ever had!  Fortunately, Comcast hasn't disconnected service yet and yes, I'm going back.  I would have thrown out the FIOS modem and router by now but I left my own router at work thinking I was done with it and was going to give it away.  Or maybe I'll keep the Verizon router, it's very nice and I deserve it.  There really is truly something wrong with this company.  I really wish an OTA antenna worked from my apartment, but I think, for now, it's back to the less evil Comcast.

    to gsusser: "He called from his car phone and signed me up on his drive home!"
    ----I personally think cell phones are the worst invention.  That scenario that you described is unfortunate.  Personally, I would only sign up for services by calling the business number if I didn't have the time to wait for a rep in the lobby so then that way, everything can be documented instead of having miscommunication on someone's cell phone while that person is driving....just saying.  Driving while speaking on a cell phone is so dangerous.  I just don't think I would go along with signing up for services in that manner.  In a way, it's understandable how everything got messed up given the way this sales person handled it because without a computer system right there for him to document your order and to create a record, it leaves too much room open for a  "he said/she said" scenario and miscommunication about what you really want.  It sounds to me like he was looking to make more sales by any means necessary, probably due to a sales quota that he was trying to meet.  
    At this point, before switching back, you could follow through with having a technician to come look at the problem since you have made it this far.  It's only a suggestion and hopefully you could get a 4 hour time frame instead of an all day appointment for that.
    I'm going to be sending a written complaint soon to Verizon's corporate office about some other issues I have had with their customer service.   

  • Fed up with Verizons slow EVERYTHING!

    I have had Verizon wireless for a long time. Up until they went to 4g, my service wasn`t too bad. I live so close to a new tower now that I can see it from my rooftop. My service is slower than dialup, when I can stay connected. I have tried 4 different modems on my desktop and laptop running win xp. I`ve called customer service and they run me through all kinds of tests and checks, uninstall and reinstall, system checks, etc. Every time my system is right. This has been going on for over a year. I have even installed external antennas on my roof to help get a signal, 3 different antennas too. I`ll dial up to Verizon internet and have 3-4 bars on top and 3 on the bottom (1x). Then after 2-3 minutes it goes to no bars and disconnects. Then in 1 minute it reconnects with 3-4 bars etc. This has been happening at all times of the day and night with different computers and modems. I live just south of Roanoke,Alabama and they just put in a new tower less than 1/2 mile from my house (as a bird flies). I get no better service since the new tower went up than I did before it went up.  Everytime I call customer support they say there is nothing wrong with their system and there have been no complaints. I HAVE BEEN COMPLAINING!!!!!  Everybody in my area that has Verizon wireless say their service is bad too, but Verizon won`t do anything about it. They even claim I`m in a 3g area!!  I`m fed up with them now. My contract is up in a couple months and I will NOT keep my service with Verizon and will recommend to everybody to NOT waste their money on Verizon.  Then I read where Verizon is laying off thousands of employees because they don`t need them and paying their CEO millions each year...for what?  Verizons service has gone down hill these past few years and I`ve had enough of paying $60 a month to sit and look at a screen than doesn`t go anywhere!! 
    Verizon is good at talking the talk but they really drop the ball when it comes to following through.  For $60 a month I`ll go with a sat dish for my internet and have the speed and reliability Verizon promised THEY had when I signed up.
    I HIGHLY recommend everybody avoid Verizon wireless.

        Dansimonds, I regret to hear about the issues you've experienced with slow speeds in your area. I do show this as a 3G area, but no 4G towers in the area, so that should not affect you. What device are you using? Have we ever submitted a trouble ticket on this line for you?
    MarquiaF_VZW
    Follow us on Twitter @VZWSupport

  • How to get a good wifi connection with Verizon FIOS?

    Hello...
    We switched to Verizon FIOS about a month ago, and since then I've had spotty connecting problems with wifi. My iMac needs to be re-connected a few times per day, as does my son's Macbook. Also, we have four iPhones and we all have to wait for our phones to switch to wifi from Edge when we turn them on. With our old NetGear router we had no problems. Our PC's are okay too. Just the Apple stuff. We've already called Verizon and they had us change our frequency, but that didn't help. Before calling them again I'm wondering if anyone has any advice? It's very frustrating. My husband thinks the Verizon modem/router is cheap compared to NetGear. But we're stuck with it. I'm still hoping to become a Verizon FIOS fan.
    Any ideas?
    Thanks in advance, Deb

    Joe -- we do have our cordless phone on a shelf next to the desk that the modem/router are on. But we also had it there when we had Time Warner and NetGear, with no problems. So I'm not sure that's it. Also since the location of the modem/router is the same as before, I don't know why the location would be a problem for the Macs now. My son had wifi problems with his PC before we switched, but now he's fine. I obviously have no idea about the neighbor's phones, nor could do anything about those if they were a problem.
    We have noticed that our cordless phone has some problems that it didn't have before Verizon FIOS, but we haven't really dealt with that yet as our landline phone is really pretty pointless now that we all have iPhones.
    I guess it's the channels that my husband is changing then, because he said there are channels 1-11, and we've used 1 and 11, and now he's trying 10. So far I'm not noticing much difference on my iMac. I still have to re-connect to the internet every time I wake my iMac from sleep, or turn it on in the morning. I never used to have to do that. Same with my younger son and his Macbook. Also our iPhones aren't connected immediately when we turn them on. They used to be.
    The only thing I know about frequency is that our cordless phone is one or the other of the frequencies you mention, but I don't remember which one now.
    I think we were given a user guide for the modem/router, and my husband has been reading through it, but not finding anything about turning off the wireless part of the router only. Thanks anyway though for the link. I'll check it out to see if it's something different.
    Thanks, Deb

  • Setting up New Airport Extreme with Verizon Fios Actiontec MI-424-WR Modem

    I just purchased the new Airport Extreme to run my network at home. My internet provider is Verizon Fios. With their installs, they use an Actiontec MI424WR modem/router. I would like to disable the router part of the Actiontec and use the AEBS for my router. Any advice on how to accomplish this? Thanks.

    ufbrad24, Welcome to the discussion area!
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    You could replace the Actiontec completely with the AirPort Extreme base station (AEBS). Many have discovered that this can be done by a quick call to Verizon.

  • Yoga 13 - Wifi Issue with Verizon FIOS Advanced Router

    In an effort to boost the Internet Speed for my wireless devices in my house I upgraded my Verizon FIOS router to their Advanced Router. I had noticed that all of my Wireless Devices were unable to get any more speed than 25/25, when I get 75/35 to my home. I discovered that my router was the issue. So I upgraded and was instantly able to reconnect all of my wireless devices and laptops without any issue, except my Lenovo Yoga 13. It kept getting an error that it could not login to the SSID I would give it. It would see it, but when I put in the password it would fail to connect andd give me a message indicating the same. So I thought I may need to download a newer driver. The Yoga would still attach to my hotspot, so I downloaded the latest WLAN driver. It still would not work, but I notced that it did not dump the old driver, so I deleted it and then I could not attach at all to anything. So I used another unit downloaded all off the WIreless and Bluetooth drivers I could find on the Lenovo site for Windows 8.1 and loaded them back up. I am now able to login to my new router but I get worse speeds than I did before. Now I get 10/20. But I also saw that there are now a bunch of bluetooth and wireless drivers in loaded in control panel, so before I delete any, do I need them all? Are they stepping on each other? What ones are definitely needed? Has anyone gotten anymore than 25/25 out of the Lenovo drivers? And did they ever succeed in hooking it up to a Verizon FIOS Advanced Router?
    Let me know!
    Thanks!

    I went into the router and set a static IP address for the ipad (in the low 200's dont use the 100's its for your fios cable dvr's). You will first have to shutdown the ipad (not just sleep). Then delete the ipad from the connection list in the fios router. The instructions from the fios router pdf are below. I am on 24 hrs and even with wep and no fixed channel I have had no problems.
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    4. Enter the MAC address of the computer’s network card.
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  • Time capsule remote access with verizon Fios router

    I got a new 5gen time capsule. I'm trying to remotely access some files I transferred into the TC. The TC is on bridge mode with my Verizon Fios router. Is there a way to access my files remotely if so how do I set up.

    The Fios router should offer ddns service from several of the providers.
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