I'm trying to download lion on macbook - nothing happening!

I'm trying to download Lion on my Macbook and there doesnt seem to be any progress so far after about 1.5 hours!
I don't know what to do. Worried to stop it as I think I've already been charged. I don't understand why you have to pay for a software update anyway. Please help!

Steve2606 are you trying to download Creative Suite 3 from Download CS3 products?  If so have you tried a different web browser?

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