I made an error asking to receive Windows product of Adobe Element 13 and Premiere while I needed the Mac Version. How is it possible to correct this error ? and what do I have to do if you accept ?

Normally an Elements license is valid for both Windows and Mac systems. So you might only need to download the Mac versions of the applications and use your serial number to activate them.

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I accidentally purchased Abode CS for Windows, I need it for Mac - can someone help me please?

You have 30 days to return or exchange your purchase.
Explain the situation to Customer Service.
800-833-6687
Monday—Friday, 5am—7pm PT
or Adobe Customer Care (@AdobeCare) | Twitter
If they ask you to, request a swap Order product | Platform, language swap
Gene

Hi I have made a the mistake of purchasing the windows version of elements 13 and need the mac version to download

On the phone i was told to request help online, I need the Mac version download of the windows purchase i have made, not sure if this means that i must return and re purchase of if there is another way you can help me, thank you.

you just need your mac serial number.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Hello, I've got a Upgrade-Version of CS5.5 for Windows and changed to a Mac. Now I need the Mac-Version. I tried to install the Download from Adobe. Unfortunatly it didn't accept my password. I guess cause of the Upgrade-Version or the Windows Version I o

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Here is a link to the info regarding platform swaps.
Order product | Platform, language swap
If you want to try to contact Adobe support to try to get an exception, Start Here after selecting relevant responses choose "Still need help? Contact us." and the chat contact (or phone) option.

I have Creative Suite 6 Production Premium and InDesign CS5.5 for Windows, but I need the Mac versions of these. Is it possible to swap or exchange these products?

Does Adobe allow exchanging my Windows version of CS6 Production Premium and InDesign CS5.5 for the Mac version? (The CS5.5 box is unopened, and the CS6 is in mint condition.)

You might be able to do something for the CS6 product, but as far as the CS5.5 application goes it will not qualify. See the following:
Order product | Platform, language swap

I accidentally download the Windows version when I should have downloaded the Mac version, how do I switch?

I downloaded the Windows version instead of the Mac version, how do I switch?

Mac OS X 10.5 Leopard installation system requirements
http://support.apple.com/kb/TA24950
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MB427Z/A Leopard 10.5.1 install DVD
MB576Z/A Leopard 10.5.4 install DVD
MB021Z/A Leopard 10.5.6 install DVD (single user)
MB022Z/A Leopard 10.5.6 install DVD (5-user family pack)
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
 Cheers, Tom

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Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
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Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you.

I have upgraded my computer to program the MAC OS X but would like to remove this update and revert to the old one. Is this possible and how do I proceed?

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https://discussions.apple.com/docs/DOC-1992
https://discussions.apple.com/docs/DOC-1948

I just purchased Windows CS6, but I need the Mac version!! I somehow missed that in my purchasing. What should I do?

I just purchased Windows CS6, but I need the Mac version!! I somehow missed that in my purchasing. What should I do?

You can try using chat - select the blue area (Still Need Help?) at the bottom to open a link.
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
If that doesn't work you could try arranging for a platform swap... You can swap languages/platforms for a latest version product if you follow the instructions at the following link: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

I apparently purchased a Windows version of Adobe Acrobat XI Standard But I need a Mac Version.

I apparently purchased a Windows version of Adobe Acrobat XI Standard But I need a Mac Version. I inquired of the Adobe Community about how to do it. The person who responded said I should download a trial Mac version. I couldn't get this to happen. That was a few weeks ago. I tried again tonight. Now it says my trial period ended. Help!
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Order an Adobe product platform swap or language swap
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download the pro version and enter your serial number. it may activate to the standard version.

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Lisa Ellies-Laye wrote:
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I ordered the photoshop essentials for windows and needed the MAC version,

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thanks

You might have gotten the Mac version anyways. Assuming you mean Photoshop Elements, your purchase is good for either platform. When you downloaded it might have automatically detected your system and delivered the proper version.
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Bought PS elements 13 but iit is for windows I need a Mac version.How do I change my order to Mac?

The down load link only offers Windows version. How can I down load a Mac version?

Info for PC vs Mac: https://forums.adobe.com/thread/1658959?sr=inbox&ru=3738552

I made an error asking to receive Windows product of Adobe Element 13 and Premiere while I needed the Mac Version. How is it possible to correct this error ? and what do I have to do if you accept ?

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