I paid for a student plan but it still doesn't let me download the programs!! (Ps&Lr) HELP!

I can't seem to be able to download the two programs included in the photography student plan for some reason, even though I've already paid for it and the payment has already being processed... Help please!

Hi Paloma,
Just searched your account in our database and wasn't able to find any active membership under the email address that you have used to setup your account on Forums. If you have used a different email address, can you please private message me so that i can check the account details?
Cheers,
Kartikay Sharma

Similar Messages

All my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do

all my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do

Hi Alena,
Please refer to the help document below to fix this error:
Creative Cloud applications ask for serial number
Regards,
Sheena

I've payed the mountly use for flash professional but the adobe download manager suddenly close and don't let me download the program...

I've payed the mountly use for flash professional but the adobe download manager suddenly close and don't let me download the program...

Without proper system info and other technical details we can't tell you anything.
Mylenium

HT5622 I don't get why my Apple ID keeps saying this device is already associated with an Apple ID and something about 90 days but also it doesn't let me download any of my pre orders when available it has happened to me twice and my past purchases help m

I don't get why my Apple ID keeps saying this device is already associated with an Apple ID and something about 90 days but also it doesn't let me download any of my pre orders when available it has happened to me twice and my past purchases can someone contact me and give me some help sorting this out
Much appreciated
<Email Edited by Host>

Hi there
I'm getting a similar problem with my Macbook Pro. itunes match was working fine until two days ago when i created another 'user id' for the laptop and then an itunes account for that user under their profile. Now i cant turn on itunes match on my itunes under my user account. Contacted Apple today who said to use the Express Lane and email the problem and they might be able to make an 'exception' on the account. Otherwise I'll have to wait 88 days to access a lot of my music on the macbook pro. itunes match is still working on the iphone 4S and ipad2.
Can anyone help? The only thought was too re-stream the laptop. Ive already tried deauthorising the other user but it made no difference.
Thanks
Jules

Whenever I click on iTunes store, it just takes me to this huge add to download the new version of iTunes. I have tried clicking the download box and downloading it, but it still will not let me past the add so I can buy music. What gives

Whenever I click on iTunes store, it just takes me to this huge add to download the new version of iTunes. I have tried clicking the download box and downloading it, but it still will not let me past the add so I can buy music. What gives

this is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
so i literally have no idea what to do at this point.. if you have read this you are probably just as confused as me...

Installing the free 30 day trial of Adobe Acrobat XI Pro. Stuck at the 'Download Completed' window, showing it's complete, but another window doesn't come up and the program isn't showing up anywhere either...?

Installing the free 30 day trial of Adobe Acrobat XI Pro. Stuck at the 'Download Completed' window, showing it's complete, but another window doesn't come up and the program isn't showing up anywhere either...?

Hi Tammy Havlik,
Try Downloading the Installer Package from this Link ( Download Acrobat products | Standard, Pro | XI, X) and Let me know if this helps.
Regards,
Rahul

Where to find my Serial Number for Photoshop CS6 Extended? The program has been on my computer for at least a year now and for some reason it is now requiring my serial number to run the program. Please help!

Where to find my Serial Number for Photoshop CS6 Extended? The program has been on my computer for at least a year now and for some reason it is now requiring my serial number to run the program. Please help!

Log in into your Adobe account and go to "My Products". You'll find a list of all the products you've ever registered with Adobe.

Hi! I'm using a Macbook Pro, and my photo booth stopped working! I just updated my software yesterday, but it still doesn't work!! The green light does go on though, any suggestions on how to make it work?

Hi! I'm using a Macbook Pro, and my photo booth stopped working! I just updated my software yesterday, but it still doesn't work!! The green light does go on though, any suggestions on how to make it work?

In what way is it not working?
Please describe in detail all you have attempted to do in order to resolve the issue.

The album downloaded except one song. It says purchased rather than play and there is no option to try and download the one song that had an error. I deleted the song name from our library, but it still won't let me download. Any advice?

The album downloaded except one song. It says purchased rather than play and there is no option to try and download the one song that had an error. I deleted the song name from our library, but it still won't let me download. Any advice?

Hi VeryBerry1,
Welcome to the Support Communities!
The articles below may be able to help you with this.
Click on the links to see more details and screenshots.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
You can view your iTunes Store account and request assistance by following the instructions below:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy

Paid for $9.99 plan, but my account says I have a free membership

Even though, I just paid for the $9.99 plan for Creative Cloud, my account says I have a free membership. The payment went through.
I'm still on hold for a chat. Any assistance with this is appreciated. Thanks.

you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

Bought student plan but its still staying i need to buy premiere pro?????

I just bought the student plan 20 minutes ago but its still staying I need to buy premiere pro???

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I purchased photoshop and premiere pro bundle for students, i have a mac. I couldn't download the programs onto my mac from the website using the akamai downloader. I went back to the website and downloaded creative cloud app for mac, and downloaded the a

bought photoshop and premiere bundle, couldnt download from website on mac, finally figured out how to get creative cloud app on mac, downloaded apps. It gave me trial versions, problem is i paid for full membership already. need to uprade to full membership. wondering if i should return products? thinking i maybe bought windows version and cant download to mac...

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Have correct info for static IP address but wifi still doesn't work

The way the internet is set up in my condo building I have to use a set static IP address. I have all of the information necessary, but it still won't connect to wifi. Has anyone had this problem?

Oh, something I should have mentioned initially that makes the case slightly interesting, The wifi works perfectly when connected to the internet via my Time Capsule, but if I turn that off and try to connect to the main router I have to be sat within two feet of the router or I lose connectivity. I don't really know much at all about internet connections and frequencies and ranges and whatnot, but am I right in saying normal internet is 'n' and the Time Capsule can also emit 'g' and 'b' or something like that? Are there two antennae in the macbook, one that picks up the normal internet and one reserved for the other types and perhaps the one that connects to normal internet is faulty in some way?

HT1238 i tried to download ipod reset utility and it keeps saying that its meant for a 32 bit and not a 64 bit and therefore wont let me download the program, what do i do?

I need to download the ipod utility reset program but it keeps telling me that it is meant for windows 32 bit, i have a 64 bit. how do i reset my ipod shuffle?

In most cases, doing a Restore in iTunes does the job. That Reset Utility was released, because in a very small percentage of cases, the standard Restore in iTunes did not do the job for 1st and 2nd gen iPod shuffles. NOTE: Later shuffle models did not use this utility at all.
So, you shouldn't use that utility, unless doing a Restore in iTunes (from the iPod's Settings tab) did not work, OR the shuffle is seen by Windows, but not by iTunes (so you can't do a Restore). Is this your situation?

My email inbox is flooded with No Sender emails. I tried using the edit and then delete, but it still won't let me use the delete button. The emails are all highlighted.

My email inbox is flooded with No Sender emails. I tried turning it horizontally, hitting the edit button, but it won't allow me to delete them.

Try this .... reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I paid for a student plan but it still doesn't let me download the programs!! (Ps&Lr) HELP!

Similar Messages

Maybe you are looking for