I phone 4 system 5 GSM reception issues

I have recently upgraded my Iphone 4 to system 5.  I have really bad reception now.  I have to turn off the unit several times a day in order for it to receive calls.  Can someone tell me what is happening and what is the fix.  Thanks

    Hi Pammie42, thank you for your post. I can certainly assist you with the group and picture messaging on this device. As Gina mentioned, you need to verify MMS is turned on. There is also a setting to turn Group Messaging on/off. Please ensure both on in Settings>Messages. Is your son’s fiancé receiving any error messages when trying to send or group or MMS messages? What happens exactly?
Have her try deleting previous SMS threads and then soft reset by pressing & holding the Home and Sleep/Wake buttons for 10 seconds until the Apple symbol comes up. Then try sending picture message or group message again? If still having issues, has this worked for her before?
I look forward to your response,
MarquiaF_VZW
Follow us on Twitter @VZWSupport

Similar Messages

  • 4G LTE data reception issue in area of work building

    Hi, I'm having a data reception issue in a certain area at work.  The signal indicator at the upper right of the homescreen shows "4GLTE" but this is clearly inaccurate since I am not able to navigate to websites or send/receive multimedia messages.  If I move ~30 feet east in the building, the reception is restored.  Two people with iPhone 5 devices have the same issue.  However, the Verizon iPhone 5 allows you to turn off LTE.  Once this was done and the signal fell back to 3G, reception was restored, albeit with slower speeds, but at least reception wasn't completely blocked.  I understand 4G is not available in all areas, but in this case, the phone is not automatically switching to 3G and there is no workaround because there is no option to turn off LTE on the Z10.  In the "Settings" -> "Network Connections" -> "Mobile Network" -> "Network Technology" dropdown, the only values are:
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    Hi, Nate650,
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  • Any other ideas on the reception issue?

    I am wanting to ask if anyone else has any other ideas on fixing the reception issue?
    I just got off the phone with an Apple "Supervisor". He agreed with me that the software update will only correctly display AT&T's signal that I am getting. He agreed that it will NOT remedy the dropped calls that alot of us are now getting with the use of the new iPhone 4. He also agreed that I either need to hold the phone differently or pay extra money either to Apple or to another manufacturer for a case that I have never used on previous iPhones.
    So, I am not going to return my beautiful new iPhone 4, but I do want to find out if anyone else has found anything else to remedy this problem without doing anything listed above. I am not trying to beat a dead horse, but I am tired of dealing with the big corporation that Apple has become. The same corporation that now, only cares about the number of iPhones and "Bumpers" sold as opposed to the customers satisfaction that purchased their iPhones.
    Message was edited by: Denverk1972
    Message was edited by: Denverk1972

    I don't have any problems either, with or without the bumpers on... it would be nice if ATT had mentioned where in particular their network was having the issues... also I've seen a lot of reports from the UK re the reception problems and one carrier's sim card (which is slightly too big and is shorting the antenna) seems to be the culprit in some cases...
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    In a statement we first spotted through D: All Things Digital, AT&T is describing the problem as one pertaining to a software issue.
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    AT&T and Alcatel-Lucent jointly identified a software defect — triggered under certain conditions – that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable
    wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices."

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    We are receiving following error, while trying to deploy the application on Win Phone emulator. “Windows Phone Emulator is unable to connect to the Windows Phone operating system: The phone did not respond to the connect
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  • Nice updates/fixes but what about the reception issue?

    Don't want to beat a proverbial dead horse, but what about making the IPhone 4 a better receiver of calls? My 3Gs was the BEST phone I ever owned. I rarely had a dropped call, I was able to make and receive calls in places where no phone I had owned previously could. When I read that this phone had the best reception of any IPhone (according to Apple) I went and made the switch. Yes, I read many posts where folks say just that, great phone. I am on IPhone 4 number three and all have been plagued with reception issues, thought the first two were worse than this one. I go to the same locations every day and the 3Gs sent and received calls remarkably better. Just sayin.....

    n2speed125 wrote:
    What ps issue? I have none!! The reception issue is real and I lose signal in places where my 3GS would not.. I can hold my 3gs any way I like and still use the internet.. While using my iPhone 4 in the same place, all I get is the spinning wheel of death and it does not connect.. I've had the bumper on it since I got it and while it may help a little, it does NOT make the issue disappear..
    Just because an issue doesn't effect YOUR phone, doesn't mean it's not an issue for others..
    if you are not using a case then you are just ... idk... slow or something.
    because apple put the antenna on the outside of the phone it is easier to attenuate the signal but it also gives much better reception. i have not dropped one call on my iphone 4... i was dropping tons of calls on my 3Gs and i am in the same area.
    i have tried to attenuate the signal on my phone and cannot with the case on no matter how i hold it. if i take the case off and hold the sweet spot it drops like crazy. maybe your bumper isn't covering the antenna well enough.
    i got the incipio NGP for 19 bucks at walmart. if you put that case on and still have the issue then i think you are totally full of cr@p.
    Message was edited by: himoura

  • Re: Reception issues

    were now experiencing the same issue. No recption in the house. We were going to dump verizon but can't take phones to ATT and in no mood to buy all new phones.
    Branched from: Reception issues
    Message was edited by: Admin Moderator

    You are right, nobody knows when the next iPhone will be released. Odds are almost certainly not before WWDC in June (WWDC is June 6-10) and that has been a popular forum for Apple to announce new stuff.
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    Hi guys, i just got my iPhone 4s and sometimes the signal is lost and i have to restart the phone in order to get reception again. do you thing there is a problem with the phone or with the carrier? thanks

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  • Does The iPhone 4 Still Have The Reception Issue

    hey guys i wanna know does the iphone 4 still have the "Death Grip" which is the reception issue (antenna issue) with iphone 4 when u hold ur hand (or fingers) near the antennas and the reception goes down to like 1 bar (n sometimes makes it go to no service).
    i think someone said they have made newer models of the iphone 4 what have fixed it but i am not 100% sure
    have they fixed it if i buy an iphone 4 now or does it still have the reception issue
    here is what it is if u dont know what the reception issue is : http://www.youtube.com/watch?v=-ixIHyEPO5g

    My blackberry still has the reception / antenna issue. And always has. In fact, it is so bad that I can terminate the connection if I hold the phone with my head and shoulder.
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  • IPhone 4 is not the only phone on the market with Antenna issues

    Distraught over the issue that your iPhone 4 loses reception when handled?
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    51Cards wrote:
    The degree of problems between the iPhone4 and those examples are orders of magnitude different. As said most cell phones will see some dip in reception based on directionality and how the phone is being held. However when within 2 days of launch 155 videos appear on Youtube displaying the exact same problem, many of them reproducing it by using a single finger to touch the 'hot spot' while the phone is otherwise untouched, that is far more than a small reception issue. When this also happens on the first phone to use a wrap around exposed metal antenna then you're right smack in the arena iof serious design flaw, not minor reception issue.
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    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    OK                                            
    C:\Windows\Minidump
    0: kd> !analyze -v
    *                        Bugcheck Analysis                                   
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
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    Arg4: fffff88000e0b9ec, address which referenced memory
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    CURRENT_IRQL:  2
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    NETIO!FreeMatchBufListInternal+1c
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    rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88000e0b9ec rsp=fffff880021d8b20 rbp=fffffa800cd199b8
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    fffff880`021d8b90 fffff880`00e15176 : fffff880`021d8c30 00000000`00000000 fffffa80`0cd82660 fffffa80`0cd199b8 : NETIO!FreeSomeCacheBucketEntries+0x6d
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    NETIO!FreeMatchBufListInternal+1c
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    IMAGE_NAME:  NETIO.SYS
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    BUCKET_ID:  X64_0xD1_NETIO!FreeMatchBufListInternal+1c
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    Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\Users\Ken\Desktop\Minidump\102714-47923-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    ************* Symbol Path validation summary **************
    Response Time (ms) Location
    Deferred SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: Server, suite: Enterprise TerminalServer SingleUserTS
    Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
    Machine Name:
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    Debug session time: Mon Oct 27 05:05:39.635 2014 (UTC - 4:00)
    System Uptime: 1 days 4:50:11.507
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    * Bugcheck Analysis *
    Use !analyze -v to get detailed debugging information.
    BugCheck C5, {8, 2, 1, fffff80001808147}
    *** WARNING: Unable to verify timestamp for SYMEFA64.SYS
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    Probably caused by : SYMEFA64.SYS ( SYMEFA64+27c5 )
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    * Bugcheck Analysis *
    DRIVER_CORRUPTED_EXPOOL (c5)
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    interrupt request level (IRQL) that is too high. This is
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    Arguments:
    Arg1: 0000000000000008, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff80001808147, address which referenced memory
    Debugging Details:
    BUGCHECK_STR: 0xC5_2
    CURRENT_IRQL: 2
    FAULTING_IP:
    nt!ExAllocatePoolWithTag+537
    fffff800`01808147 48895808 mov qword ptr [rax+8],rbx
    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT_SERVER
    PROCESS_NAME: ccSvcHst.exe
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    TRAP_FRAME: fffff880069f9580 -- (.trap 0xfffff880069f9580)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800f880f60
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80001808147 rsp=fffff880069f9710 rbp=0000000000001000
    r8=0000000000000000 r9=fffff80001863770 r10=fffff80001863588
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei pl zr na po nc
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    fffff880`069f9438 fffff800`016d3169 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`069f9440 fffff800`016d1de0 : fffff880`069f9690 fffffa80`0d157d80 fffff880`069f9500 fffff800`01863770 : nt!KiBugCheckDispatch+0x69
    fffff880`069f9580 fffff800`01808147 : fffff8a0`078d3140 00000000`00000702 fffffa80`0f95c800 fffff8a0`078d33a8 : nt!KiPageFault+0x260
    fffff880`069f9710 fffff880`016bf7c5 : fffff880`00000000 00000000`00000000 fffffa80`0ddc6530 fffff880`00000000 : nt!ExAllocatePoolWithTag+0x537
    fffff880`069f9800 fffff880`00000000 : 00000000`00000000 fffffa80`0ddc6530 fffff880`00000000 00000000`00000000 : SYMEFA64+0x27c5
    fffff880`069f9808 00000000`00000000 : fffffa80`0ddc6530 fffff880`00000000 00000000`00000000 fffff880`016bf514 : 0xfffff880`00000000
    STACK_COMMAND: kb
    FOLLOWUP_IP:
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    SYMBOL_STACK_INDEX: 4
    SYMBOL_NAME: SYMEFA64+27c5
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: SYMEFA64
    IMAGE_NAME: SYMEFA64.SYS
    DEBUG_FLR_IMAGE_TIMESTAMP: 530fcaf7
    FAILURE_BUCKET_ID: X64_0xC5_2_SYMEFA64+27c5
    BUCKET_ID: X64_0xC5_2_SYMEFA64+27c5
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    FAILURE_ID_HASH_STRING: km:x64_0xc5_2_symefa64+27c5
    FAILURE_ID_HASH: {c40fe135-4c88-ce5c-c7b0-361d3927c5c6}
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