HP 6500 AIO printer scanning problems.

I recently upgraded my Mac OSX software to Snow Leopard. Now the scanner part of my HP printer no longer works. I'VE SCANNED MANY TIMES PREVIOUSLY. I tried to scan today and got messages to the effect, no scanner options, scanner was not connected to the computer, scanner not found, no scanner selected; the scanner is not initialized...
I've done the following: tried to get help from HP- they said as long as my driver sw was up to date (which it is) i should contact Apple. I tried to add the scanner - didn't work; setup printer again - didn't work; setup profile for scanner - didn't work; read thru scanner help topics on apple support - didn't help. What's going on and how do i fix it?
thx.

It doesn't install a driver version 2.7. It does in fact install for your printer driver 3.1.1. In as much as you already have that driver installed there is some other reason why you are having issues. Contact HP to resolve the scanning problem.
There is third party scanning software which is much better than HP's. Check compatibily with VueScan.

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Printing/Scanning Problem with HP All-In-One

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I had a similar problem awhile back with my HP F2210 all-in-one. I basically re-downloaded all of the software for the printer from HPs site. Before re-installing, I did a safe boot. Then, I reinstalled and restarted and all was well. When software update told me there was a new driver available, I installed it and things still worked. I'm able to print, scan, and all the printer is supposed to do without a hitch.

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What is wrong with your Mac? You still haven't told us what the problem is. Is the computer still under warranty or Apple Care?
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What do you mean by "wasn't fine". We can't see your computer so you'll have to describe what your're experiencing in detail without the editorializing.
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HP LaserJet Pro CM1415fnw color MFP printing & scanning problems

Ever since I purchased this multifunction color printer, it has been unreliable. My Mac Mini running the latest OS (currently Mavericks OX 10.9.2) will be printing and scanning fine, and then at some point it can't find the scanner, the printing slows to an amazing crawl, and then the printing stops altogether. I have repeatedly attempted to set up the printer under Preferences and have installed the latest drivers from the HP website. When that works, it's a short-term fix; eventually, the bugs come back. The darn thing won't scan or print again, and I'm pretty fed up. I paid a premium price for a premium color multifunction printer for my home, and it has been nothing but a problem. Help!

Hello StoopBoy,
Welcome to the HP Support Forums.
I see that you have an HP LaserJet Pro CM1415fnw color MFP being operated on a Mac 10.9.2. The CM1415fnw will not maintain a continual connection to the computer displaying errors and very slow printing. Since you have done a great job already troubleshooting the issue some of the steps I suggest will have already been done by yourself.
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3. Repair disk permissions on the Mac.
4. Check for and install any and all updates on the Mac.
5. Downlaod and Install the printer HP LaserJet Pro CM1415fnw color MFP software.
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Thanks,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Adobe Acrobat 9.4.3 and HP C410a printer scanning problems

I have an HP Photosmart Premium C410a printer.
I am running Windows 7 (64-bit).
When I try to scan a multi-page document (more than 3 pages) from Acrobat 9.4.3 to Adobe Acrobat 9.4.3, the document feeds through the ADF and seems to be scanning fine, but the document never shows up in Acrobat. The adobe window is frozen at this point and I have to close it with the Task Manager. When I open Acrobat again and try to scan ANY document, I get a message saying that "another program already has control of the device" (even though I have closed the HP Solutions Center by now). At this point, I have to restart the computer.
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I checked out the discussions you suggested. I am pretty sure that my problem has something to do with the TWAIN driver. Is it true that Adobe does not support TWAIN in 64bit. If so, what are my options?
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Thanks for your help.

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I have an HP Pavilion Elite desktop (windows 7, 64 bit) computer. I just purchased an HP Officejet Pro 8600 all in one printer. Hooked it up wirelessly, home use. It prints fine. It will not scan and save to my desktop. Got error message: Scanner unreachable. Scanner communication cannot be established. I already did the following:
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Hi Wayne,
If your 8600 is working, there should be no need to uninstall your J4680.
Thanks,
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Intermittent Print/Scan Problems with Canon MF8380Cdw on Wireless Network

For nearly a year now, I've experienced problems printing and scanning using the Canon MF8380Cdw on our network. The most troubling are the intermitent problems getting the printer to respond during a print job after the device has been found on the network. Less troubling but still annoying are the problems scanning: it's very difficult to initiate a scan job. It usually requires trying to initiate the job from the printer AND from the computer in quick succession. I have reinstalled drivers many times. Why isn't printing and scanning effortless?
Print sequence messages in the Canon MF8300C Series print manager:
Printing - Looking for printer: takes a long time.
Printing - Connecting to printer: takes a long time.
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Some information that may help:
The client software correctly identifies the printer's IP address.
The wirless router is an Apple Airport Extreme Basestation.
The computer:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro10,2
Processor Name:          Intel Core i5
Processor Speed:          2.5 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache (per Core):          256 KB
L3 Cache:          3 MB
Memory:          8 GB
Boot ROM Version:          MBP102.0106.B03
SMC Version (system):          2.6f57
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Kernel Version:          Darwin 12.4.0
Boot Volume:          Adrien's Laptop
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Secure Virtual Memory:          Enabled
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Base station, laptop, and printer are all in the same corner of the same room--signal strength is not an issue. Have had problems, previously, when printer was connected to switch via ethernet. So... Nice thought, but I don't believe that's it.
Other things that didn't work: restarting printer, restarting computer.
Is it possible that OS updates mess with the driver, requiring reinstallation? Our PC users do not seem to have these issues.
I am also using a non-UFR II driver this time, but per a suggestion from a forum, I tried UFR II previously. I have read many forum exchanges involving Canon/Mac problems and have tried several solutions proposed by PAHU.
Reinstalled printer driver again today, and I can print again (for now), but it's an intermittent problem, likely to return.
Thoughts?

Print/scanning problem

I just installed PSE 8.0 on a new computer running Win7 Pro, 64-bit. If I try to print, or to access my scanner, PSE doesn't seem to recognize my devices and I get this message: "Print driver host for 32-bit applications has stopped working."
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Did you try running with the latest drivers of the printers and scanner that you are using?

My new HP 6500 AIO is sometimes very noisy when discharging printed sheets. Is this normal?

My new HP 6500 AIO is sometimes noisy when discharging printed sheets. Is this normal?

Noisy how - as in paper being spit out quickly and hitting the stop on the output tray, or as in grinding or other loud mechanical noises? The first would be normal, grinding would not.
The troubleshooting page here may help, although I would skip steps 4 and 5.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet 6500 wireless printer won't scan in Windows 8.1

My 6500 won't scan.
I read in my Windows 8.1 for dummies that it may be too old.
I purchased it in the summer of 2010.
After I plugged my printer into my new Windows 8.1, I performed a 'test' through a wizard that claimed 'scan successful' but I have no icin on my desktop (like I did when my printer was hooked up to my old XP computer), and so have no way to access the scanner comtrols.
Any suggestions?

Hi eliann77,
I would recommend that you make sure all of your Windows Updates have been done first. If there is still no change after that, please try installing the printer via the in operating system driver, and see if you're able to scan that way with the Windows software. If that works I would recommend sticking with that method, because I believe your Dummies book may be right that this printer is too old for Windows 8.1.
I hope this information has been helpful and I hope you have a great weekend
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**MissTeriLynn**
I work on behalf of HP

Any way to keep faxing/scanning after "Print-head problem"??

We've got a "Print-head has problem" message. Ordered new print-head (before seeing another poster's message saying "I did that twice and it didn't help!) but it won't arrive for several days. Meanwhile we'd love to still be able to use this alleged "all in one" to scan and fax.
Problem is, there doesn't seem to be a way to escape from the "print-head problem" message--none of the "cancel" or fax buttons will work. Cycling the power just recovers the same message again, and otherwise locked up.
I'm hoping some old hand at HP may actually read this and know the magic fix.
So the question: Is there any way to keep using the 7780's fax and/or scan functions after getting a "print-head has problem" message?
BTW, we've had several problems with the 7780 in the 3 years we've had it. Had to send one back, and the auto-feeder has been hit-and-miss. But we've been able to work thru the problems with HP support--though certainly at a high cost in our time. Then with the problems getting a new Windoze-7 computer to work with it (certainly not entirely HP's fault but your customers could have used some better planning for the thing), we're starting to look at other manufacturers.
If any HP managers or execs ever read these boards, you might keep in mind that a reputation, once lost, is extremely hard to recover.
In any event, any help greatly appreciated. Thanks.

Hey Kappy, While my network is the only one in my preferred list, it's not the only one that the airport "sees". When I click on the wireless signal strength icon in the upper right part of the menu, when connected to my network, it says at the top of the pop up list "Airport: Scanning". It then lists about 10 wireless networks that are in range.
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Canon Pixma MP280 AIO printer - ink levels cannot be displayed - how to resolve this problem?

Good morning everyone,
I have a Canon Pixma MP280 AIO printer (about 18 months old) now which I previously had installed on a old Windows 7 Pro x64, SP1 Dell Optiplex 755 computer. That computer finally bit the dust.
My present computer is a Dell Optiplex 745, Win 7 SP1 x64 Home Premium machine.
Description of problem: After installing the printer on this computer (using the CD/DVD that originally came with it and following all the instructions), I find the printer will no longer display the ink levels. Every time I click on "Printer Status", the pop-up box just states the info cannot be displayed. (All other functions of the printer work just fine).
Resolutions attempted thus far w/out success:
1. Uninstalled printer and deleted all files associated with it (2 times). Re-started computer, then re-installed it.
2. Emailed Canon Support. their response did not resolve the issue. (Don't recall just what they said as I've long since deleted that email reply).
3. Searched the Forums here for an identical problem with the same model printer, but didn't see anything.
My question: Is there a resolution for this problem?
Thank you for your time and any help.
Pete C.

Yes, thanks for your follow-up .. .Mine did not work after the day-long shut off.
I am gonna risk buying a new black ink cartridge since my machine seems to just be running the error on the black alone.
Good luck with your new one.
I will probably upgrade too, if this does not work. I cannot complain about this machine. I had two, one for office and one for home. Both took A LOT of use. And, i used no-name refill cartridges and no-name refill ink for over half the time on the home machine.
This one, the home one lasted about 6 years, the other about 4+1/2 . I think that is pretty **bleep** (lol it censored the correct spelling of 'dam') good mileage for a fairly inexpensive machine, that got very high ratings, and gave me all those features.
Good Luck.

Our hp officejet 6500 e710 printer will not print. it is networked, i can print a test page

We have a Officejet 6500 E710 printer connected to a HP Pavilion dv7 latop via our home network. Windows 7 op sytsem.
I can not get documents to print from the laptop.
The network connection appears to be good.
I can prnt a test page from the laptop and get it to scan but can not get it tp print any document or web pages.
It shows Status "Error printing"
Any advice would be appreciated.
Thanks

Hello wombat61,
Please download and run the HP Print and Scan Doctor using the below link, which should resolve the issue ..
www.hp.com/go/tools
Regards,
Jabzi
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Jabzi
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HP 6310 AIO Printer locks up and needs to be power-cycled when faxing from my PC.

I have an HP 6310 AIO Printer; Whenever I try to fax a document from my PC, the printer locks up (All lights flashing) and needs to be power-cycled. I can fax from the printer glass directly but unable to from my PC. Also the software communicates properly whenever I am scanning from the glass or feed tray. What would make it locks up and all light flashing? it seems as if whenever I generate the fax or scan from the PC end it locks up the printer.

Completely reload the full feature software and drivers for the printer.
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I worked for HP but now I'm retired!

Hp officejet 6500 won't scan

I have a MacBook running OS X 10.9.5 and I'm using an HP Officejet 6500 series. I'm connected via USB cable. My scanner worked fine for months, now it's not working. The error message on the printer says "No Scan Options. Refer to device documentation to troubleshoot." I've gone through all the troubleshooting including uninstalling, reinstalling, and all the updating and restarts. Any idea what else I can try?

Hi @mk168
I understand you are having problems scanning despite your best efforts. I'm sorry to hear that, but will certainly do all I can to help out
There is no full feature software and driver available from HP, but the OS X v10.9 Mavericks driver for your printer is available through Apple Software Update (ASU).
With this driver you can still print and scan, you just wont have HP software to scan from. Scanning to the computer from the printer control panel is only available when using HP Scan software, thus it will not work because there is no HP scan software as apart of the Apple Software Update driver.
Instead, you can scan using,
Method one: Scan from the Print & Scan window
Method two: Scan from Apple Preview
Method three: Scan from Apple Image Capture
I hope this helps. If you have any additional questions are have any difficulty using any of these methods, please let me know what method you are trying and what the issue/error is. You may also find the following document helpful; OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
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Sunshyn2005 - I work on behalf of HP

HP 6500 AIO printer scanning problems.

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