I pre ordered an album and it is available to download on itunes but when i go to get it it comes up with billing info
I NEED HELP PLEASE
If you want to download the pre-order then you will need to pay for it, if you don't have a balance on your account that covers it then you will need to enter another payment method - pre-orders are not paid-for at the time of pre-ordering, you are only charged when they are released and you download them.
Similar Messages
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I pre ordered a album and got songs then it came out so itunes sent me a confirmation and it said to go to available downloads and gave link so I did and it did nothing for me and when I went to the album I wanted it said it was purchased so how do I get my music and don't even see available downloads in the iTunes Store
Check this link, http://www.apple.com/support/itunes/ and go to the contact page.
Sorry, here you go https://ssl.apple.com/emea/support/itunes/contact.html
Message was edited by: ChrisJ4203 -
I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?
Hello KailaRy
Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G. -
I cannot find a store menu when I am on the "Store" screen on my mobile device. I pre-ordered an album and this menu is not anywhere. Is there even a menu on the mobile version? If so, where do I find it?
Seems that you can no longer hide them on your phone. Try doing so in iTunes: http://support.apple.com/kb/HT4919.
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I pre-ordered an album and it wouldn't download so i need to know how to get a refund
i pre-ordered an album and tried to down load after the release date. it wouldn't down load and i wasn't able to get a refund. please advise.
Hello techmo200,
Follow the steps outlined in this article to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!
If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?
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I pre ordered a album and it says purchased but will not download
I pre ordered a album and it says purchased and has been released but will not download
Hey Sspafford!
I have an article here that can help you with this issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
My itunes wont let me download podcast to my ipod, and i have a podcast account for bob and tom, i have them download to itunes but cannot get them to the ipod. I dont know if its my my computer or my ipod.
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Automatically Syncing my 3rd Gen IPod Touch, All my music and videos show in the device on iTunes, but when I look at the device itself, it say no content. Can someone help? The Apps seem to sync fine, just not the music, videos, podcasts, or audiobooks.
Change your iCloud ID password: http://support.apple.com/kb/HT5624. After doing so, go to Settings>iCloud, tap Delete Account, then sign back in with the new password.
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my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!
If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808
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i got an mp3 file and got it on itunes but when i try to get on my phone nothing happenes. my family have helped me but nothing is working. i don't want to delete anything. DONT KNOW WHAT TO DO!!!!!!!!!!!!!
Yes but all your previous content from the old computer will be erased.
Read this:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive -
The description says it all. I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7
Hi Normanwh,
If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden -
I just bought a new CD and I imported the songs to my iTunes but when I want to sync them to my IPod they wont sync? Why is this?
Yes they play in itunes and yes I did use the iTumes imports CD feature. Im listening to the songs from the CD right now from my iTunes but they just don't sync to my IPOD Touch when I want to sync?
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I pre ordered an album maybe a month ago, and it just came out today. They released some of the songs before hand and I have all 5 of those on my phone. But today when the whole album was released it didn't download to my phone. I went and checked the ITunes store and it said i never bought it even though it did. HELP ME!!
Yeah it happened I me too! I thought that I was the only one. I need the 5sos album like now
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I pre-ordered an album and it says its purchased but I cannot download it
I pre-ordered an album last november, and now it's finally avalible. On my Ipod, it says purchased, but there is no option for me to download the album. I also tried on my PC, and it still says purchased, but I cannot download the songs! Please help
Hello atthetop
Typically with pre-orders you should have received an email to download your tracks. If you have not received it, then report the issue to the iTunes Store.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.
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