I purchased a album with a digital booklet. I can't open it on my computer and it won't let me download it to my iPhone. Can someone help?
One frustrated apple customer.
Thanks for your suggestion - I have tried that like 50 times (I was feeling the desperation and thought if I reset enough times it would do it), and I have also tried turning off and on the cloud, adding .pages to the filenames, downloading (didn't work) emailing to myself (did work, wouldn't open). When I looked at the package contents of the file, it did not have a file for content in it - or not one I can find. I'm afraid that it's lost the content within the file (though I don't now how it could!).
I've not had any joy with anything else I have read online. I think it's a more knotty problem than a simple off/on again job!
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I just recently got an iPod touch 5 and it won't let me download apps. It says they are free but when I install it , it keeps popping up saying before purchasing I must tap continue to verify my purchase something like that. Idk what to do. !!!!!
Yes. You can set the payment method to "None" once you log into iTunes on your PC/Mac. I have it set up this way.
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I'm trying to get itunes up and running on new computer. I have lots of music I've purchased from Itunes...and they show in my account. But only some of them have the cloud next to them. The rest say "downloaded" and it won't let me download them again.
I believe that all audiobooks are supplied to Apple by audible.com, so I assume that it's them requiring the one-time only download. This is the link for contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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my old back had a lot of movies on it and it was stolen. i got a new one and it won't let me download my 400 dollars in movies into my library..all the movies show up on my purchased itemsbut when i click on them it does nothing how do i get my movie back??
if you cant download them > email the iTunes Store emaill support adn explian the situation adn they will give you a regrant of all your purchases.
expresslane.apple.com > click on iTunes > then iTunes Store > and choose the right prompts
but you should try the pas purchase thing in iTunes first because the regrant is a one time thing. > IE iTunes Store > purchases > click what you want > redownload
> but you do need iTunes 10.5 or later for it to work correctly .
i woudl ask for the regrant it you dont have the options for movies yet -
With 2 iPhones, 2 Apple IDs and 2 iTune accounts, how do we get separate iCloud accounts? I have mine set up and working fine. When I go in to download another version of iCloud, it acts like I need a repair and will not allow me to download a second version. Can this be done? Will all our photos now go into one Photo Stream folder?
Thanks. SusanWe have two windows accounts and it worked fine that way, when you log into the other account and go to the iCloud control panel, log in with the second apple ID there. Then you have two separate photo stream folders.
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I preordered an album in December that came out on February 11th and when I went to download it this morning and last night, it wouldn't let me download the songs. It only says "purchased" and when I click on the song, it only plays the preview of the song. When I go to "purchased>Music>Not on this iPhone" it only shows the songs I've deleted from my phone, that are still on iCloud. It doesn't show the songs I've pre-purchased. I'm very annoyed and want it fixed as soon as possible.
Sorry to hear that but you have to download it on a computer first. Also, you havent paid the album yet, so will still be charged when you download it. When you check your account history, you can see that you were only charged for 1 song when you pre-ordered it.
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I can't even purchase them again...which I'd be willing to do if I could because I've had to do that in the past. But I can't even do that now. I'd like either a credit on my account or a way to get these songs!
Hey jbendure,
Thanks for the question. Let’s check your purchase history to see if we can redownload these songs from there:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you continue to have issues, feel free to report a problem with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
Asking for help getting previous purchases on my ipod touch and iPad... my computer hard drive crashed and I replaced it. My music was a mess. I restored most back but some of my purchased music is saying it is downloaded but it is nowhere to be found. I don't understand why I can't get the music I already paid for back in my library. Any help? would be appreciated...
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Are you doing this?
You have to sign in and download each iTunes account individually. -
I just purchased the new Watch the Throne album, but my digital booklet that comes with purchse is no where to be found. Please help.
How to report an issue with Your iTunes Store purchase
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I just bought the album Everybody by SHINee and it comes with a digital booklet. However, when I try to open the booklet,
Can anyone help me with this?Assuming other digital booklets and general PDF files open normally...
Delete the current copy from your library, Don't hide from iTunes in the Cloud if prompted. Close iTunes, Reopen. Look in iTunes Store > Quick Links > Purchased > Music > Not on this computer, download if available, otherwise go to your account and use the "report a problem" links to contact the iTunes store support team and explain the problem.
tt2 -
I don't have a computer on which to convert a digital booklet in iTunes to a useable form for iBooks. Why won't it download using the cloud like all the other media I purchase on my ipad?
LP content can only be downloaded on a computer's iTunes (or 1st gen Apple TV), you can't download them on an iOS device - and I haven't seen anything that say it will change in iOS 8. If you don't have a computer then at the moment you won't be able to download/view LP content
About LP : http://support.apple.com/kb/HT3823
After you buy an album with iTunes LP on an iPhone, iPad, or iPod touch, the album's songs will download directly to the device. The iTunes LP will download to iTunes on your computer when you choose Store > Check for Available Downloads. -
HELP I purchased an album with 2 songs and it won't download
Help! I purchased an album with 2 songs and it won't download.I have a Windows XP.When i try to download it I get this message:
There was a problem downloading"the songs i Tryed to download".An unknown error occurred(-50).
Please check that the connection to the network is active and try again.
If you know the solution PLEASE help me.This link should help, it really applies to any firewall you may use besides McAfee.
http://docs.info.apple.com/article.html?artnum=93447 -
I purchased an album with bonus songs but the bonus songs won't play. Whazt's the problem ?
Okay, that sounds like the dodgy tracks have been getting damaged during the download.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
How do I get albums and songs I have purchased back on my devices? They show up in my purchased list but when I click on them a little circle shows up with an x in it and it won't let me do anything with it. Any guidance would be greatly appreciated.
The Get Info. fields show up gray if the files is locked and iTunes knows it can't edit the file. Make sure the files are not marked as read only and, if necessary grant both your account and system full access to all files and subfolders of your media folder.
You can set Part of a Compilation for multiple tracks from the Options tab of Get Info.
See Grouping tracks into albums for tips on getting iTunes organized.
tt2
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