I purchased a tv show and have tried to play it in itunes. The screen stays black but the curser is moving. What am I doing wrong?

I purchased a tv show in itunes. When I try and play it, the screen stays black but the cursor is moving. Any thoughts?

If you are seeing the "Connect to iTunes" logo, then your device is in Recovery Mode, and you will need to restore it:
If you can't update or restore your iOS device
iOS: Back up and restore your iOS device with iCloud or iTunes
Cheers,
GB

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I have a frisky mouse that came with my iMac. I barely touch it and the screen I'm on is swiped away. What am I doing wrong?

I have a frisky mouse that came with my iMac. I barely touch it and the screen I'm on is swiped away. What am I doing wrong?

Hi lindseyclarissa,
Welcome to the Apple Support Communities!
Please read over and use the attached article as a reference on how to adjust the mouse tracking and scrolling speeds.
Apple Wireless Mouse: How to Adjust Tension, Tracking, and Double-Click Speed
http://support.apple.com/kb/HT3080
3. Adjust the tracking speed or double-click speed to a level that's comfortable for you.
Have a great day,
Joe

My ipod touch is flashing white on and off, I hold the buttons down, and the screen goes black- but the apple logo does not come on. What do I do?

So I have had this problem before, and know that you hold down the top Power button and the Home button, at the same time, for roughly 10 seconds, or until the apple logo comes on.
The problem is, when I press the buttons and the screen goes black, like it's supposed to before the logo pops up, the apple logo isn't appearing.
I was wondering if that's because my I pod touch was drained when I plugged it in to charge, and I tried to turn it on when it was still charging?
What can I do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Macbook won't start up and the screen stays blank but the light is on...

So one day randomly my macbook screen turned blank but he white light stayed lit up entirely. I tried moving the mouse around but the screen remained blank. I've tried to shut the macbook off and turn it on again and the white light goes off and on when I do that but the screen remains blank and the start up chime is not heard.
I've tried every single solution on the apple troubleshooting except trying to start up from disc because I can't put the restore disc in because the disc drive will not bring the disc in. I am not under warranty anymore and I need help desperately if anyone can help me out here. I can provide more details if neccessary.

chubster88 wrote:
So one day randomly my macbook screen turned blank but he white light stayed lit up entirely. I tried moving the mouse around but the screen remained blank. I've tried to shut the macbook off and turn it on again and the white light goes off and on when I do that but the screen remains blank and the start up chime is not heard.
I've tried every single solution on the apple troubleshooting except trying to start up from disc because I can't put the restore disc in because the disc drive will not bring the disc in. I am not under warranty anymore and I need help desperately if anyone can help me out here. I can provide more details if neccessary.
Try to also press cmd+v while booting the system, it will print out whatever it's doing on the screen if it boots successfully past its POST. If not, then I think there's a motherboard (also called a logic board by Apple) issue.
It doesn't really sound like a hard drive failure since the hard drive failure will result in a ? logo.
Have you also tried to reset your PRAM?
deltatux

IPad air2 suddenly freezes and the screen goes black, but sound continuesI have restored to factory setting and it was OK for a while yesterday it froze again. Anyone else got this problem

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Greetings jupiejupie,
Welcome to the Apple Support Communities!
I understand that your iPad is sporadically becoming unresponsive and the screen is turning black. In this situation, I would recommend reading over and working through the suggested steps in the attached article.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Cheers,
Joe

I purchased Adobe Acrobat Pro and have tried to install this twice and I am not able to install this?

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Can you describe exactly the steps and behavior that you are experiencing? There really isn't enough detail in your description to assist you.

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Thanks for your answer. You guess right. I have my personal mail in Apple Mail program but my business account is via Google Apps for work so operates like a gmail account and that's the one I need for attachments. The Pages version I have is 5.2(1860). It would be good to fix if I can without having to make the extra step of pdf conversion. I purchased the computer a week ago and it's OSX 10.9.5 which I guess is the latest version. Should I upgrade to Yosemite? Perhaps that has a later version of Pages? Thanks again. Barbara

HT1918 i have recently moved from the uk to australia and cancelled my uk debit before the payment was processed for songs i bought in itunes. i have tried to edit my billing info with australian debit details but the site says 'invalid card' how can i fi

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Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have a Windows 8 and have tried to play pogo games,I have already instaled adobe flash player

I have a Windows 8 and have tried to play pogo games and was told my adobe flash player is outdated, even though I have installed it already. What do I do to play the games?????

Use Windows Update to update Flash Player on Windows 8.

Hi, I enjoy playing smurf village and have tried to play smurf life. I have downloaded it and it crashes, it never has actually started. I have never had this happen to another app during my 3 years on this iPad. I delete it then redownload Suggestions?

Hi, I enjoy playing smurf village and have tried to play smurf life. I have downloaded it and it crashes, it never has actually started. I have never had this happen to another app during my 3 years on this iPad. I delete it then redownload it, it never works has anybody else had this problem? All suggestions would be appreciated

You don't mention what device and iOS version you are using so I'll give you a generic fix for now.
You can try resetting your iPad by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try to download and run the app again to see if the problem persists.

The screen to my iPhone 4 went completely black. Ive tried turning it on and off, plugging it in, restoring it from my iTunes but the screen stays black. It connects to iTunes and when i plug it in, it vibrates like I have a text.

Why does the screen turn black? I was using it normally and it all of a sudden faded to black and hasnt come back on since yesterday. You can see the back light but no image on the screen. Ive plugged it in and it vibrates that its connected but still the screen stays black. I left it alone while I slept and tried again in the morning but still nothing.

So weird mine is doing the same thing. I didnt drop it or anything. I was texting and it suddenly went white and then turned black. It says its plugged into itunes but the screen comntinues to stay black.

HT4528 While I was trying out the voice over option on my phone I somehow put it in a mode to where the screen stays black and it will only talk to me. How do I get it back to normal?

While I was trying out the voice over option on my phone I somehow put it in a mode to where the screen stays black and it will only talk to me. How do I get it back to normal?

"If VoiceOver is on and the screen is black, but you can still use the device by pressing volume up and volume down, you may have screen curtain on. Try triple-tapping using three fingers on the device display to turn off screen curtain. Or connect the device to iTunes"
http://support.apple.com/kb/HT3577?viewlocale=en_US&locale=en_US

I have an Ipod touch. Since this morning I am not able to open any of my purchased apps. The screen briefly flashes but the apps don't start. Can anyone help?

I have an Ipod touch. Since this morning I am not able to open any of my purchased apps. The screen briefly flashes but the apps don't start. Can anyone help?

- Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then download/install new app.
- iOS: Troubleshooting applications purchased from the App Store

I just tried to install the new IOS version and now my screen is all black.. since an hour. My power button is broken so i cant reset my phone. When i plugg it in my computer, it makes a sound, but the screen stays black. MAY YOU HELP ME PLEASE???

I just tried to install the new IOS version and now my screen is all black.. since an hour. My power button is broken so i cant reset my phone. When i plugg it in my computer, it makes a sound, but the screen stays black.
WHAT TO DO

carter87 wrote:
so i bought this Iphone 4 thats jail broken,
Return it.
Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues
Security vulnerabilities: Jailbreaking your device eliminates security layers designed to protect your personal information and your iOS device. With this security removed from your iOS device, hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware or viruses.
Inability to apply future software updates: Some unauthorized modifications have caused damage to iOS that is not repairable. This can result in the hacked iPhone, iPad, or iPod touch becoming permanently inoperable when a future Apple-supplied iOS update is installed.
... It is also important to note that unauthorized modification of iOS is a violation of the iOS end-user software license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorized software.

HT1926 iTunes will not install on my computer (Windows 8) and i tried everything in "Issues installing iTunes or QuickTime for Windows" but nothing worked. any help?

iTunes will not install on my computer (Windows 8) and i tried everything in "Issues installing iTunes or QuickTime for Windows" but nothing worked. any help?

Many thanks.
Error 7 (Windows error 127)
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

I purchased a tv show and have tried to play it in itunes. The screen stays black but the curser is moving. What am I doing wrong?

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