I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

Hey robertb86490977,
The reason why you are getting this prompt is because you are trying to install an upgrade version.
During the upgrade, you will need to enter serial number twice.
The first time, you need to enter the serial number of the actual product that you have purchased.
The second time, you need to enter serial number for the previous version that you had.
So, please enter serial number of the previous version at the second prompt.
Let me know if you need further assistance.
Regards,
Anubha

Similar Messages

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah lah go to iTunes story on your computer. You must verify your payment info before you can make purchases. I did all that

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store on your computer. You must verify your payment info before you can make purchases. I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped

If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

I am trying to download a document which requires me to have Adobe Reader, which I do; however, it keeps asking me to install the Reader program. When I try to do that, I keep getting a message that I have a more functional product installed. Regardless

I am trying to download a document which requires me to have Adobe Reader, which I do; however, it keeps asking me to install the Reader program. When I try to do that, I keep getting a message that I have a more functional product installed. Regardless, I cannot open the document that i need and it is urgent that i complete it and send it in. Please help.

Use this link Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
When you have downloaded it, then clean out the old adobe reader and then try to install the latest one, i had to do this about a week ago and it solved the problem.
Regards

HT3702 I'm trying to purchase clash of clans gems on the game and I keep getting a message that says contact itunes

I'm trying to purchase gems on Clash of Clans and I keep getting a message saying to contact iTunes support

https://getsupport.apple.com/Issues.action

I have a new macbook pro. I have an established apple id but cannot sign onto facetime. I keep getting a message saying my wifi isn't working, but it is. What can I do?

I have a new Macbook pro. I can't sign onto facetime, keep getting a message saying my wifi isn't working, but it is. Any suggestions?

Troubleshooting FaceTime
http://support.apple.com/kb/TS3367

I am trying to reinstall PSE 9 after a computer reformat and I keep getting a message that it is the incorrect serial number for the trial. I bought the program in February of 2011, and I think I've only had it on one computer and that's this one. Windows

I had to have my computer reformatted in July, and am just now trying to install PSE9. When I tried to enter the serial number I got a dialog box that stated that this serial number was not valid for the trial. I bought this. According to my profile, I bought in in February 2011. I have only had it on this computer and I have never installed Premier Elements. Can you help please? Thank you, Kayt

Contact Adobe support:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I'm trying to install Adobe Flash Player, and I keep getting a message that says I keep getting disconnected-Please Help!!!!!!!

I'm so lost!!!!

Welcome to the Adobe Forums.
To better assist you with this issue we need to know:
What is your operating system? (Windows or Mac) (XP, Vista, 7, 8)
What browser do you use? (Internet Explorer, Firefox, Chrome, Opera, Safari)

HT1918 I am having a hard time setting up my cc info on iTunes. I keep getting a message that says my security code is invalid and it's the exact number on the back of my cc and what I use to purchase products online all of the time. What could be the pro

I am having a hard time trying to set up my cc info on iTunes. I keep getting a message that says invalid security code which is on the back of my card and the same card I use to make purchases online with all the time. What may be the problem?

iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646

I have not been able to download previous purchases since the new update. I keep getting a message that says this computer is associated with an APPLEID and that I can download previous purchases again in 82 days with a different ID?? I only have ONE ID

I keep getting a message that says my computer is associated with an APPLE ID?? That I can download previous purchases again in 82 days with a different ID? I don't understand why it wont allow me to download previous purchases?? I never had this problem before the 10.5 update. I have emailed their help panel numerious times and they never do anything that remedies the problem?? I only have one computer and one ID I just dont understand what the problem is. I use a 3G connection to download music and sometimes the songs are not completely downloaded too and when I cant redownload them its like a waste of money.. I am so discouraged!!! Has any of you had this problem or know what I can do to fix this problem?? Thanks!!!

Hi Bander Bunny!
I have a couple of articles that should be able to help you troubleshoot this issue a little further. You may want to try uninstalling and reinstalling iTunes first. This has to be done in a specific manner, and this article can help you do that:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
Another option is that you may want to try syncing your iPod nano manually. Here's is an article that pertains to manually managing the content of your iPod nano:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
It's also possible that this issue resides with your iPod nano. Here is a website that will help you troubleshoot the iPod nano:
Apple - Support - iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I had Adobe Acrobat Serial loaded before The hard drive crashed on my old PC. I have tried to download Acrobat 9 on my new PC, but always get the message "This is not a valid serial number". I had Adobe 9 Standard on the old. But what downloads from th

I had Adobe Acrobat Serial loaded before the hard drive crashed on my old PC. I have tried to download Acrobat 9 on my new PC, but always get the message “This is not a valid serial number”.
I had Adobe 9 Standard on the old. But what downloads from the page http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html is Adobe 9 Pro. Perhaps this Pro version is the problem.
Anyway, can you point me to a way to install Adobe on my new PC?

You can try Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools.

I am trying to download a font I've purchased previously (in 2006), but when I click the Download link in My Orders, I get a message that I have no downloads. How do I download a font I've already paid for?

I am trying to download a font I've purchased previously (in 2006), but when I click the Download link in My Orders, I get a message that I have no downloads. How do I download a font I've already paid for?

Ericsvaren please make sure the date range selected is sufficient to include the order for your font. I would also encourage you to make a local back up in case you need the font again in the future. You can find more information on how to download purchased software and fonts at Find a download link on Adobe.com.

I am not able to open your answer for some reason my computer is not opening it in Explorer, it's not responding and I keep getting error messages and I don't know how to open it in another browser when Explorer experiencing issues. Heather

I am not able to open your answer for some reason my computer is not opening it in Explorer, it’s not responding and I keep getting error messages and I don’t know how to open it in another browser when Explorer experiencing issues.
Heather

If you have IE version 10 go to TOOLS and change the option to use Compatibility View

I have currently 4.9 pages and I tried to open a document and I get a message that I have to purchase an upgrade of $19.99 is this correct?

I have currently 4.9 pages and I tried to open a document and I get a message that I have to purchase an upgrade of $19.99 is this correct?

You have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5/5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5.1 sometimes can not open its own files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has not only managed to confuse all its users, but also itself.
Note: Apple has removed over 95 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

I have a subscription on Adobe cc and I am trying to instaal it on a second pc. Lightroom ok, but failure 47 on Photoshop. I also get the message that I downloaded a trial version, but as I said I am already a customer. What to do?

I have a subscription on Adobe cc and I am trying to instaal it on a second pc. Lightroom ok, but failure 47 on Photoshop. I also get the message that I downloaded a trial version, but as I said I am already a customer. What to do?

Han,
You should be able to install CC on a second computer, licensing rules allow you to install on two computers.
Please first try signing out and back in: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
If you open an application that's part your Creative Cloud membership and you see a message stating you're running a trial, see this link:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Pattie

TA48312 Why am I getting the message that I have timed out every time I go to check my purchase history in ITunes

Why am I getting the message that I have timed out every time I go to check my purchase history in ITunes

Reset IE to defaults.
Tools > Internet Options > Advanced > Reset

I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

Similar Messages

Maybe you are looking for