I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.
I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.?
Get a refund from where you bought and buy the correct version
Similar Messages
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My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?
is your cs6 a upgrade?
if so, after entering your cs6 serial number you will be prompted to select the qualifying product from a dropdown. select the product you own and enter its serial number.
after entering each serial number at the correct time installation will proceed.
if no, what files (names and extensions) did you download and what are the file sizes shown on your hd? -
My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?
Thread moved from the Adobe Captivate forums.
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i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
I bought the Mac version of Premiere Elements, can I get the Windows version for free or cheap with my serial number? I'm about to migrate back to PC soon and I'd love to not have to buy the program again since I just bought it. Under my order history though it only shows it for Mac so I wanted to make sure.
ihavea4
The boxed packaging is not sold by Adobe direct. If you want to explore that type of purchase which offers the perk of a Windows and a Mac installation disc, you need to purchase from an authorized reseller who is not going to offer you "upgraded pricing". The seller would be its own entity with its own pricing and own return/refund policy. Sometimes the authorized reseller price may be less than the Adobe"upgraded pricing".
Did you purchase your Premiere Elements 13 Mac from Adobe direct and are within 30 days of purchase? If so, you can contact Adobe Chat Orders to ask for return/refund. And, then you can explore the authorized resellers for pricing and availability of the box packaging. Maybe check out the pricing all around before making any final decisions.
Please review and consider.
Thank you.
ATR -
I have upgraded my OX from mountain lion to mavericks . the installer is asking for previous product key. How to know about previous key as the trial version is installed and I have paid for upgrade cost? I dont have the previous product key.
virenkhare wrote:
I have upgraded my OX from mountain lion to mavericks . the installer is asking for previous product key. How to know about previous key as the trial version is installed and I have paid for upgrade cost? I dont have the previous product key.
There are no keys, there is no trial version of OSX (ML or Mavericks) and Mavericks is free
What have you downloaded, and where did you get it -
I am using the trial version of CC and cannot get the auto blend layers working despite following many videos on youtube etc. I have selected all layers but no matter which order I select etc all I get is an output of the first file in the stack - help!!
<moved from Adobe Creative Cloud to Photoshop General Discussion>
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I ordered Microsoft Office 2011 with my Macbook Air, but only the trial version came installed - and no product key for the full version was ever emailed to me or included in the shipment. Three calls each to Apple and Microsoft have not solved this and I am at wit's end. Each company blames it on the other - I don't care whose fault it is, I just want the product key so I can use Microsoft Office! Please help.
You should have received a DVD in the box (with the MBA).
See: https://discussions.apple.com/message/12805337#12805337
Call AppleCare (they need to send you a DVD, which has the Product Key printed on the sleeve). -
On my new Imac I saved some files on the free trial version of Pages, since downloading the full version from Apple, have been unable to save or print from old files saved when using the trial version. Any ideas? Thank you!
My guess is the 30-day trial period has expired but you didn't remove the trial before installing the full version. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip. -
Have Creative Cloud - Cannot get off the trial versions of InDesign and Photoshop
Windows 8
64-bit operating system, x64-bit based processor
Downloaded and installed trial version of InDesign CS6 (three days left on trial)
Purchased Creative Cloud two days ago
Downloaded and installed Photoshop CS6 (loads as a trial version)
When clicking on Registration number, get error message “not connected to Internet”
Live chat instructed to uninstall both InDesign and Photoshop and download again.
Cancelled Cloud
Next day phone rep spent ½ hour trying to get it to work. Said it would all work and helped me re-purchase Cloud – received email confirmation.
Phone rep passed me on to someone who was supposed to give me a registration number. Spent another ½ hour doing the exact same thing. Was told there are no registration numbers in Cloud. Wanted to pass me off to another support department – I declined.
Received email today:
“Your Creative Cloud membership will be transitioned to a Free membership at the end of the next billing period. This means you will lose access to many of the apps and services included with a Paid Creative Cloud membership.
In addition, since Free membership offers only 2GB of storage, you may need to remove files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files on Creative Cloud for more than 90 days, you may lose access to some or all of your files. If you decide you want to return to a Paid membership, update your payment information and desired plan on the account management page.
If you need help or have any questions, contact Customer Support.
Thanks and enjoy,
The Adobe Creative Cloud Team”
Help!!!!!!!!!!! I can’t take this any longer. I need to get both InDesign and Photoshop off of the trial versions. Adobe Applications Manager doesn’t recognize the Internet connection even though I’m on the Internet. What is going on?It's working now! Someone, somewhere, read my post. Whoever you are - THANK YOU!!!!!!!!!!!
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I just purchased a Samsung DVD player with a USB port; Samsung says you can use a PC or player to play music using the USB port; I tried to use my iPhone but it doesn't recognize it. Can you use an iPhone as a player, or would it have to be an iPod? Or is there some ap?
Skip the DVD player use an HDMI connection to your system.
Use this http://store.apple.com/us/product/MD098ZM/A/apple-digital-av-adapter?fnode=3a&fs =s%3Dalpha
or for just Audio use the 3.5 MM jack. -
When I select creative cloud nothing happens.
use a different browser or
if you follow all 7 steps you can directly download a trial here: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version. -
HT1366 On Apple Support - I put in my serial number, but it says it's not valid. Now what?
I want to upgrade to Mountain Lion. I have 10.5.8 OS X now. The Software Update says there are no updates.But I need to update to the next level in order to be able to download Mountain Lion.
So I go to Apple Support - they ask for my serial number - i type it in - it says "invalid".
So now what? I'm stuck and Apple Support won't talk to me without the serial number.
AARRGGGH.There has never been a free upgrade from 10.5 to 10.6 Snow Leopard, so Software Update is reporting the correct information. Snow Leopard was a $30 upgrade, which you may be able to still get by calling Apple, in the US, at 1-800-MY-APPLE. Ask if it's still available from the legacy products list. Since Mountain Lion was released, it's been pulled off the Apple online store site. Or check Amazon or hardcoremac.com.
You may also want to read this article on the the upgrade from Leopard. -
I had some updates for my mac mini and so I updated and when it reboot I checked iTunes and all of my data was gone. I have a 2TB External HDD that contains all of my iTunes data and before the latest Sept. 2012 iTunes update I had the folder located in the advanced tab of itunes located on my external HDD. After the reboot and the new iTunes software was installed it defalted to my HDD on my mini and nothing that was there before the update was no longer there. All of my music, playlists, podcasts, folders, movies etc. was gone. I have redirected the library file locating back to my external HDD but it still is not working. HELP!!!!
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Windows images, but you get the point. Depending on the age of your library the library file might not include the .itl extention. Make it match the file you are replacing.
See MusicFolder Files Not Added and Super Remove Dead Tracks for tools to catch up with any changes since the backup file was created.
tt2 -
Hello, the download manager quits immediately on launch to download
Ron Samuel,
You may try to restart the Creative Cloud application by quitting and relaunching it.
This may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
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