I recently purchased the OS Mountain Lion but it has not downloaded and I am stuck. What do I do? How do I download it again?

Hi, I purchased the Mountain Lion from the app store about 3 weeks back but it failed to download completely. I have tried downloading ot but it just wouldnt. What do i do from here on. I have been charged for it but I am unable to download and upgrade. Please assist in what is it that I need to do. Thank You.

http://www.apple.com/support/mac/app-store/contact.html?form=account

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