I sent a question this morning and was told an email confirmation would be sent. It's about 4 p.m. in the East and I haven't received anything.

I'm checking to see if my question of this morning has disappeared or if someone will send me a confirming email to [email protected]? Thanks...

Well, there's definitely a mac and a Windows version. And you're at the right page. I think the problem is that someone forgot (or decided not to) to update the text at teh bottom of the page to have Mac and Windows.
Just push the button, you'll get the Mac update no problem.
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

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My iPhone 5 charges very slow last night before i went to sleep it was 40% I woke up this morning and its 67% is there anything wrong with the phone ?

This has just happened 2 days ago I would put my phone on charge then id take it off and my iPhone would turn off and say its not charged so I connected my iPhone to my laptop and reset it to a new iPhone ever sins I've done that its not turned off but now it's not charging went to bed with it at 40% now wake up and it's 60% , is there a problem with my phone

Daniellecannon wrote:
... so I connected my iPhone to my laptop
Use the power adapter that came with your iPhone.

Suddenly this morning, I was told my trial to Acrobat has expired.

After working on my PC for several hours this morning, including using Acrobat to covert files, I received a notice that the trial for Design & Web Premium has expired and that I needed to login to resolve the license. When I attempted to login, I was told my password was invalid. I requested a password reset, but never received the updated password. I next logged into the Adobe site (using the "invalid" password that had been rejected!), and tried to find a solution. I saw a post from someone who has the Master Collection and received the same message four days ago, with no resolution.
So, here's the crux of my concern: Why, if I have a valid software license for Web & Design Premium, am I told my trial has expired? I'm looking at the DVD that we purchased through CDW and registered with Adobe. At this point, I am unable to access Acrobat and can't complete several critical tasks.

Epilogue
Not sure how it happened, but yesterday afternoon I received an Acrobat update notice. I updated the software and rebooted, but was then presented with the same dialogue box that my free trial period had ended and I needed to license the software. This time when I clicked the "License" button, I was presented with a dialogue box that asked for my serial number. Since I purchased the software more than two years ago, I was hard pressed to locate the number! In reading through the docs, I found a link for volume licensing, which was the method we used to make the purchase (we are a non-profit organization). I logged in there, secured the proper serial number (which I have now archived in two places!), and entered it. Once it processed the request, Acrobat returned to it's normal state and I am now able to use Acrobat again.
Summary
I'm still a bit surprised how many hoops one has to jump through to gain access to software for which we have a proper license. I would imagine others have experience similar frustrations in trying to resolve this issue and think it would be helpful to be able to communicate with someone at Adobe at some point in the process (after initial search of the knowledge base/community produces no results.

Hello. My school purchased Adobe CC from a vendor. I was told I would get an email from Adobe so I could download the products. I haven't received anything. How do I download?

How do we download the CC programs?

Creative Cloud Learn & Support
http://helpx.adobe.com/creative-cloud.html
Creative Cloud / Common Questions
http://helpx.adobe.com/creative-cloud/faq.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

HT201303 I tried to update my security questions this morning but got timed out. Ive just tried to get into my account but the system does not recognise the answers to my question. How can I rectify this problem please

I was trying to update my Security Questions this morning but got 'Timed Out' I've just tried again to get into my security settings but the system does not recognise the information I'm putting in. Can anyone tell me how I can correct this problem. I can still log-in.
Best wishes

Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

HT2736 i entered two Itunes gift cards this morning and still have not recieved a conformation or had the money show up in my itunes account???? What should I do?

I entered two itunes gift cards this morning, and still have not received a conformation number nor has it shown up in my itunes account. What should I do?

Hello Tntingey,
The gift card you've given your father must be redeemed via the steps below.
Redeeming iTunes Gift Cards and content codes
http://support.apple.com/en-us/HT201209
Cheers,
Allen

I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?

I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110676)

Yahoo app on iPhone seems to be sending spam to all my yahoo contacts. I know this because my "Sent" folder on my app shows i sent it out at 5 AM this morning and I was not using my phone at that time. Also the signature show signature from iPhone

Yahoo app on iPhone seems to be sending spam to all my yahoo contacts. I know this because my "Sent" folder on my app shows i sent it out at 5 AM this morning and I was not using my phone at that time.
Also the signature show signature from iPhone
"Sent from Yahoo! Mail for iPhone"
Aside from deleting application does anything else have to be done?

Backup your iPhone. Tap Settings > iCloud > Storage & Backup > > Back Up Now
iCloud: Backup and restore overview

HT201365 Okay, so somebody stole my Ipod, 4th generation, and it don't have IOS 7, it has IOS 6, and apparently I was tracking it with police officers this morning and when I get home from school (now, 4:26) it appears that it's offline and I can't see t

Okay, so somebody stole my Ipod, 4th generation, and it don't have IOS 7, it has IOS 6.1.4, and apparently I was tracking it with police officers this morning and when I get home from school (now, 4:26) it appears that it's offline and I can't see the location no more, so my question is... Can they still find out where is it located?

Your carrier might be able to locate it if it's on their network and they are ordered to do so by the police or the courts. It can't be tracked with Find My iPhone if it's offline.

When i try to get my email at mail/google.. wildblue I get a small box in the upper left area. It was working OK this morning and started this in the afternoon. I can access my mail fine in Internet Exployer

# Question
when i try to get my email at mail/google.. wildblue I get a small box in the upper left area. It was working OK this morning and started this in the afternoon. I can access my mail fine in Internet Exployer

Good luck with this!!!
EVEN USING what WAS my Username, this is the exact problem I am having having entered my correct ID and Password.
Rgds
Rod

HT4623 I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that. If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having trie

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone. I have found this process extremely frustrating and poor on your behalf. Not providing any options to speak to an Adobe representative is equally annoying. Please get back to me ASAP, as I need to use the product immediately.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

My MBP wouldn't start this morning, it was just stuck on white screen with grey logo and fan running. I replaced my magsafe power cord and resolved starting issue. Now I can't connect to internet and iTunes won't load??? Help?

This morning I was just getting the white screen with logo and status bar with fan running. I thought it was an issue with the power adapter so I went out and replaced it. MBP will start now, but won't connect to internet. I have full wi-fi signal. Also, when I try to launch iTunes, it just quits right away. Please help?
-A

Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

I got the iPhone 5s this morning and I kept my number and as soon as it charged I got all my messages, but when I connected it to my iCloud and backed it up, when it was finished all the messages I received were gone. How do I get them back?

I got the iPhone 5s this morning and I kept my number and as soon as it charged I got all my messages, but when I connected it to my iCloud and backed it up, when it was finished all the messages I received were gone. How do I get them back?

Hi sofia124,
Welcome to the Apple Support Communities!
It sounds like you may have either set the iPhone up as a new iPhone or restored from a backup that didn’t have your messages on it. If you do have either an iCloud or iTunes backup that you believe has your messages saved, you can restore from that backup to recover your information. Please use the attached article as a reference for restoring from a backup.
Back up and restore your iOS device with iCloud or iTunes
Have a great day,
Joe

HT4714 I downloaded a trial copy o final cut pro x. Download was fine and I opened the program and go the editing screen-it looked fine. I tried to open this morning and got error code 600, what happened?

I opened final cut pro x after the trial download and all was okay. I tried this morning and got the 600 error code message.

Has the 30 day trial expired?
http://support.apple.com/kb/HT2237?viewlocale=en_US&locale=en_US
Andy

I sent a question this morning and was told an email confirmation would be sent. It's about 4 p.m. in the East and I haven't received anything.

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