I signed up for Adobe Acrobat Standard only to find the software option switched from Mac to Windows during the sign up process - Refund Please

This was started from my Trial Acrobat installation on my Mac, following a pop up to register on my Mac and then a browser session on my Mac! 
I have cancelled the monthly plan for the Windows version and successfully completed the process for the Mac version, but now I need my refund for the 1 month of the Windows version that I didn't want and didn't ask for and can't use.  I rang the number but was on hold for 32 minutes before giving up. 
I clicked on the link under the cancellation in my Adobe account but that ends up in a 1000 option black hole support site. 
How do I proceed, without wasting another hour of my life? Thanks.

Re The first Link:
Return, cancel, or exchange an Adobe order
Cancel your membership or subscription | Creative Cloud
I have done this.  I just need the refund that was mentioned on the bottom of the page that I have already cancelled on.  None of the other links on that page are relevant and none mention the word "Refund"
Re; The second link, is this a UK 0800 number or a US Number?  I am in the UK.  Will I be on hold for 32 minutes again if I ring this number?

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