I think i got a virus!

When i try opening Safari im getting this message and i can go anywhere else. It also wont let me restart or shut down until i "Force Quit".  Please help!

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and The Safe Mac » Adware Removal Tool. Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
  Mac OS X Snow Leopard and malware detection
  OS X Lion- Protect your Mac from malware
  OS X Mountain Lion- Protect your Mac from malware
  OS X Mavericks- Protect your Mac from malware
  About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

Similar Messages

  • I think I got a virus from something called mac keeper

    I think I got a virus from something called Mac Keeper. My Desktop folders and applications dissapeared

    It's not a virus but MacKeeper is malware http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/

  • PLEASE HELP!!!!! I THINK I GOT A VIRUS/TROJAN/WORM

    Yes this is the first time this has occurred..
    I will tell you what happened... Here i go
    Ok tonight i sent an im over aim to somebody and they said i sent a link which i didnt and i send another im to another person and they also said i sent a link which i didnt. So i dont know what this is, is it a trojan horse, a virus, or just a worm? I would think it would be a trojan horse. But i asked them what did the link say and they sent it back to me but it didnt register. And she told me that she sent it... Andi didnt think about it being a virus/trojan/worm untill she exited out of the window. Well i asked her what the link was and she said she didnt know. So it i told her if she gets the link again just send it back to me with out the .com so it wouldnt be a link. I am worried that i got one b/c this is the first time this has happened to me since i had my expensive imac. I am running a mac os x version 10.3.9. And i ran a virus scan for my apps with ClamXav so far there hasnt been a virus detected. Can someone PLEASE help me becuase when i tell my dad he is going to kill me if i dont fix it....
    Thx alot, Robby

    Hi k0rnyfr33k,
    This is one of the oldest tricks in the virus writer's bag. When one of these infected e-mails hits a Windows computer, the virus/worm/Trojan automatically copies itself to every person in their address book. At the same time, it uses any one of those names to spoof the "from" address to make it look like it came from somewhere else. So it's an almost 100% certainty that the virus they got came from someone else's computer whom you know who has your e-mail address in their address book. I've gotten such stuff with my own address as the sender. Meaning that I know it came from one of my relatives, friends, or someone else who has my e-mail stored in their address book in Windows.

  • I downloaded Firefox, then when it was done two new apps called Ot Shot and PC Fix Speed appeared, i recently had a blue screen and think i got a virus

    I think i may have gotten a virus from downloading firefox

    The '''Mozilla.org''' Firefox installer only installs the Firefox program.
    Where did you get your Firefox? You should get the program from
    '''Mozilla.org'''. If you got it from somewhere else, it may have been hacked.
    Try to remove all of those programs using the Win Uninstaller.
    ====================================================
    Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
    You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
    Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
    Did this fix your problems? Please report back to us!

  • I Think I Got a Virus in My iPhone Please Help

    i went to redtubemobile dot com and it took me to a pornographic site and after that, my facebook app keeps giving me blank pop-up everytime i log into my account. what should i do?? im extremely worried.. by the way on the pop up thing, it said m.facebook dot something so that pop up wasn't a pornographic link. this happeneds EVERYTIME i log into my Facebook account on my Facebook app. The Safari is fine when I go to Facebook..just the FB app by itself is doing this. Can someone please help me?

    You need to go to your settings in facebook and change around all the settings there and possibly goto the setting on your iPhone and turn on push messaging for the facebook. But I have been told by many people most who are computer GEEKS lol that since the iphone doesn't have an operating system like a regular computer like Windows  and so forth that the iphone can't get a virus. I have had a iPhone for over 4yrs now and several people have gotten on it and went to unspeakable websites and such and I have never had a virus. I thought I did but after doing just a couple things my brother told me to do it was fixed. The very first thing I suggest is to do a soft boot and you should do this like every 4-7 days. At exactly the same time, hold the power button (at the top of phone) and the home button (on bottom of face of phone) down until the phone flashes and goes black. You will see an option to slide to the right to shut off but don't do that, just keep holding until you see the little flash and the phone goes black. Wait about 30-45 seconds and the press both buttons again and you will see the apple sign and wait...don't get nervous it takes a little while for it to reboot and to come back on, it is cleaning itself and organizing everything again. I got worried the first time because it took so long but its normal. You will find that you get better signal and a faster phone. Anyhow, when ever you have other problems BE VERY SPECIFIC and GOOGLE the problem. For instance... "Why am I not recieving push notifications from my facebook on my iphone?"  I GOOGLE everything. I hope I helped a little.

  • I tried to update my ipod and it didnt work,I think it got a virus and then  tried to recover it but it didnt work. What should i do?

    I tried to update my ipod but it didnt work and it turned off, it came up with the plug and the itunes symbol when i turned it on and thats all. So i plugged it in itunes and then tried to restore it but everytime i tried to restore it, it didnt work! So i took it to harvey norman, to see if they could fix it or restore it but they couldnt fix it . So, what should i do?

    Without more information like what happens when you restore the iPod all I can suggest is:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • Hi, I got a virus that does not let me use Safari. I downloaded an av from the app.store but it did not detect anything. I am thinking in formatting the HD. How can I do it and will I lose?

    Hi, I got a virus that does not let me use Safari. I downloaded an av from the app.store but it did not detect anything. I am thinking in formatting the HD. How can I do it and will I lose?

    1. Force Quit .
        Press command + option + esc keys together at the same time. Wait.
        When Force Quit window appears, select the Safari if not already.
        Press Force Quit button at the bottom of the window.   Wait.
        Safari will quit.
        Relaunch Safari holding the shift key down.
    2. Safari > Preferences > Extensions
        Turn those off and try Safari.
    3. Safari > Preferences > Privacy > Cookies and other website data:
        Press “Remove all website data” button.
    4. If adware is installed without your knowledge,
        download  free  AdwareMedic by clicking “Download ” from here
        http://www.adwaremedic.com
       Install , open,  and run it by clicking “Scan for Adware” button   to remove adware.
       Once done scanning and removing the adware, quit the app by clicking AdMedic in the menubar
        and selecting “Quit AdwareMedic”.

  • I just got an email from Apple, asking me to complete a survey.  If I don't then I'll loose my Apple ID.  I think this is spam/virus/hacker.  Anybody have any info on this?

    i just got an email from Apple, asking me to complete a survey.  If I don't then I'll loose my Apple ID.  I think this is spam/virus/hacker.  Anybody have any info on this?

    There have been a number of phishing scam emails going around for at least half a year...do not respond, click links, or do anything with that email.  Apple does not operate that way.
    See: http://www.apple.com/legal/more-resources/phishing/

  • I think I've got a virus!

    I keep getting advertising pop-ups arriving, even though I have 'Block pop-up windows' selected, and now every time I open Safari, I get a different web-page. I still have the same homepage selected on the Preferences page.
    Have I got a virus of some sort, and what can I do??

    There are no viruses for Mac OS X, so you don't have one. But it is possible that you have a Trojan Horse which redirects you to different pages other than those you select. You should download and run DNSChanger Removal Tool, which will remove it if you have it. You must restart your Mac to complete the process.
    Mulder

  • I think i have a virus on my Macbook Pro, OS X Yosemite, how do i wipe my computer clean without erasing photos and music etc?

    i think i have a virus on my Macbook Pro, OS X Yosemite, how do i wipe my computer clean without erasing photos and music etc?

    The update alerts are fake, and are intended to dupe you into installing malware or disclosing private information so that your identity can be stolen.
    You might get the alerts when visiting a website that has been hacked. Don't visit the site again. If applicable, notify the site administrator of the problem, but don't send email to an unknown party.
    If you get the alerts when visiting more than one well-known website, such as Google, YouTube, or Facebook, then they may be the result of an attack on your router that has caused you to get false results from looking up the addresses of Internet servers. Requests sent to those sites are redirected to a server controlled by the attacker. It's possible, but less likely, that the DNS server used by your ISP has been attacked.
    Back up all data.
    Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
              8.8.8.8
              8.8.4.4
    That's Google DNS. Click OK, then Apply.
    In Safari, select
              Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
    and confirm. If you’re using another browser, empty the cache. Test. If the fake update alerts stop, see below. Otherwise, ask for instructions.
    The router's documentation should tell you how to reset it to the factory default state. Usually there's a pinhole switch somewhere in the back. It may be labeled "RESET." Insert the end of a straightened paper clip or a similar tool and press the button inside for perhaps 15 seconds, or as long as the instructions specify.
    After resetting the router, quit the web browser and relaunch it while holding down the shift key. From the Safari menu bar, select
              Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
    and confirm. Do the equivalent if you use another browser. Open the Downloads folder and delete anything you don't recognize.
    Then go through the router's initial setup procedure. I can't be specific, because it's different for every model. The key points are these:
    1. Don't allow the router to be administered from the WAN (Internet) port, if it has that option. Most do.
    2. Set a strong password to protect the router's settings: at least ten random upper- and lower-case letters and digits. Don't use the default password or any other that could be guessed. Save the password in your keychain. Any password that you can remember is weak.
    3. If the router is wireless, or if you have a wireless access point on the network, use "WPA 2 Personal" security and set a different strong password to protect the network. If the router or access point doesn't support WPA 2, it's obsolete and must be replaced.
    During the time the router was compromised, you were redirected to bogus websites. If you ever connected to a secure site and got a warning from your browser that the identity of the server could not be verified, and you dismissed that warning in order to log in, assume that your credentials for the site have been stolen and that the attacker has control of the account. This warning also applies to all websites on which you saw the fake update alerts.
    Check the router manufacturer's website for a firmware update.
    If you downloaded and installed what you thought was a software update, ask for instructions.

  • HT4061 I think I have a virus, yesterday I opened this message from verizon about me owning 1,000 to them. and today I have 8 messages from someone on my ipad. how can I tell or fix my ipad of this virus?

    I think I have a virus, yesterday I got an email from Verizon that I own $1000 and I tried to open it and now I have 8 emails from the same sender. DO I have a virus and what should I do to clean my ipad?

    Chances are your iPad is fine. when you clicked on that e-mail, you confirmed to them 'hey, real person' so now Mr Spammer is working towards his 'make money from home' quota of spam by sending you multiple e-mails. You can block him - I'm not sure what e-mail client you're using so no idea for exact instructions, but you'll probably need to do this on a computer not via the iPad) and you could report him....wouldn't hold my breath that the report will actually accomplish anything beyond the person being blocked.
    The iPad's operating system is different from the OS of a PC or Mac. Viruses written for one can't run on the others. (and iPads dont' get viruses in the strictest definition of the term, malicious programs that propogate themselves across the operating system)
    The down side, even if you block this person, they know your address is a 'live' one so you'll need to be alert and aware because I'm sure more spam and phising mails are on their way.
    If you did enter ANY info, make calls and start changing passwords ASAP.

  • Got a virus,reinstalled Windows XP. Now mostly everything's not working.

    I got a virus before and it crashed my laptop. So I decided to bring it in Staples and I guess they deleted all my datas in Windows and reinstalled Windows XP. Before, I can use everything (WiFi, Bluetooth, Speakers, Camera + Mic, etc.) Now, they're all not working, except for the keyboard, of course. So, what do you suggest for me to do? Thanks in advance!

    Can you ensure and confirm that is the Leopard Installation Disk (10.5) that you are trying to insert to install the boot camp drivers?
    Are you using the Leopard Installation disk or are you using the disks that came with your macbook? If you are using the installation disks that came with your Mac then confirm that your macbook came with Leopard and not Tiger. This is because the boot camp drivers would not have been on the Tiger disks.
    Finally, please confirm which version of Boot Camp drivers were you running when the macbook was working and prior to acquiring a virus.
    The above information will help me help you better.
    Axel F.
    I checked the disk and i guess it's not Leopard, it doesn't say anything on it. But I saw the papers that was included on the package before and it says there Tiger. So I think it is Tiger. I'm not using the Leopard Installation Disk. I'm using the 2 disks that were included with the Macbook. I'm sorry, I don't know what Boot Camp version this is. I guess it's still the very first version since I bought this because I haven't been updating my Mac OS. I'm currently using Windows XP to check this.

  • So my computer jus got a virus

    my computer just got a virus.. and i dont know how to get rid of it

    Why do you think there is a virus? What are the symptoms?
    There's a lot of adware going around. Could that be it?
    http://www.thesafemac.com/arg/

  • My Tecra M3 has got a virus -help

    Can anyone recommend a good Anti-Virus programm. I think I have a virus since I was in the internet last night.
    My M3 starts up fine and I can work with it but every time I access the internet, I land on a "internet - Shopping" page (I rather not mention which one) and every time I try to change the URL, I get bombarded by Pop-Up. My Homepage is gone when I refresh my browser and so on.
    Actually, I do not know if I need an Anti-Virus programm, or an Anti-Spyware. And how do I get rid of this shopping page?
    Rusty

    Hi Rusty.
    It sounds like you've got some spyware rather than a virus. Although, if you browse the internet without an up to date anti virus software, I wouldn't bet on that.
    Best would be to download the free version of Lavasoft AdAware and run a full scan, then do an online virus scan before you install an anti virus program.
    You will find the free version of AdAware at:
    http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5
    To do an "online virus scan", type the search into google and make your choice. The scan provided by Kaspersky is very good.
    Windows XP has a built in firewall (security center in the control panel). Otherwise, install zone alarm (free). This is very important if you have an "always on" bradband connection.
    Bye

  • I bought adobe suite 4 student edition a few years ago and I am no longer a student and my laptop in which I have adobe suite has recently got a virus and I must uninstall the adobe suite in or to wipe the computer. If I uninstall the student edition and

    I bought adobe suite 4 student edition a few years ago and I am no longer a student and my laptop in which I have adobe suite has recently got a virus and I must uninstall the adobe suite in or to wipe the computer. If I uninstall the student edition and reinstall once the virus is removed from the computer will I have to go through the student product verification process or can I simply use the product key to reinstall the adobe suite?

    mikek05 wrote:
    …So if I use the disks that it came with to uninstall adobe suite and use the same disks to reinstall once I have fixed the computer…
    Re-read my post:  You must deactivate before uninstalling.

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