I tried to update my ipod and it didnt work,I think it got a virus and then tried to recover it but it didnt work. What should i do?

I tried to update my ipod but it didnt work and it turned off, it came up with the plug and the itunes symbol when i turned it on and thats all. So i plugged it in itunes and then tried to restore it but everytime i tried to restore it, it didnt work! So i took it to harvey norman, to see if they could fix it or restore it but they couldnt fix it . So, what should i do?

Without more information like what happens when you restore the iPod all I can suggest is:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

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Hi, I am trying to update my ipod touch 4th gen. I have downloaded the newest iTunes and each time i try to update i keep getting error 3004 i'm on firmware 5.1.1 trying to update to iOS 6. please help

Need help

Ok make sure you have iTunes 11. Then connect iPod touch to computer then iTunes should pop up automatically. After it opens on the bottom left there should be a tab where it says your name and then iPod. For example (Johns iPod) click on that then it brings all your information of the iPod including restore and updating.
Dont worry

I keep trying to update my ipod touch, and on itunes it tells me i'm not connected to the internet and won't allow me to update, even though i am connected to the internet, what can i do?

I keep trying to update my ipod touch 4th gen, and on itunes it tells me i'm not connected to the internet, even though I am connected, what can I do?

Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Next, try doing a manual install/update using the instructions here:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch

I tried to update my ipod and had to back up on computer. I never created a password for the back up but now I can't get into my ipod

I am locked out of my iPod. I tried to update the iPod so I could download a song I just bought. Had to back up the library on my computer. After I installed the software and updated the iPod, iTunes is asking for the password for the backup, but I never typed a password. Now I can't get into my iPod at all.

That happens some times.
- You can restore to factorys settings/new iPod or
- Try to recovery the backup password by:
How to Recover iPod Backup Password to Restore iPod from Bakcups

I tried to update my ipod but then it didnt work saying that an unknow error has occured, now itunes is not recognising that an ipod has been plugged in and the picture that comes up when you first get it is on my screen, i dont know what to do?

i tried to update my ipod but then it didnt work saying that an unknown error has occured, now itunes is not recognising that an ipod has been plugged in and the picture that comes up when you first get it (an arrow leading to the itunes sign) is on my screen, i dont know what to do?

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

HT201274 So I have tried to update my iPod touch about 5 times now and it still says there is an error. I,ve erased all my settings and attempted to restore it, but it wont let me. I'm ready to throw it away and find a new product.

So I have tried to update my iPod touch about 5 times now and it still says there is an error. I,ve erased all my settings and attempted to restore it, but it wont let me. I'm ready to throw it away and find a new product

Errors when updating leads to corrupt system files and this may be your problem. If you're using windows, connect your device to PC and run any third party app like Syncios. If it detects, you maybe in luck and try to back-up your data if possible. I hope that it won't and if doesn't, there is no other way to recover files. You should be restoring with iTunes and all data will be erased, or else your device may become unusable.

I tried to update my ipod 4th gen. but when I came to see how much charge the screen was red and it wasnt charged and i cant use my ipod. the screen turned blue also one time, and now the apple logo comes up and its bright then dim and it stays there help

I tried to update my iPod 4th generation while it was charging and when I came back to check on it the screen was red and it wouldnt go off, and my ipod wasnt charging like it was supposed to. I found out how to get the color of the screen off but my ipod always has the low battery thing and when I charge it sometimes the screen turns blue or the apple logo comes up bright and then it gets dim and stays there. My ipod wont turn on, and I really want it to work again. Help me please! Also, I noticed my ipod battery hasnt been lasting long as it should efore this happened.

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

HT201210 i need help!??? i just tried to update my ipod and now its making me restore it on itunes and it wont complete the restoring process. Its giving the warning that the updated software server couldn't be reached. Can anybody help????

i need help!??? i just tried to update my ipod and now its making me restore it on itunes and it wont complete the restoring process. Its giving the warning that the updated software server couldn't be reached. Can anybody help????

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

I tried to update my ipod touch software update by syncing with itunes and now its in recovery mode? Is it possible to get it out of recovery mode? if so, then how?

I tried to update my ipod touch software by syncing with itunes and it put the ipod into "recovery mode". Seems like the only option is to restore? Is there a way to get it out of recovery mode?

No.
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
Restore from Backup
http://support.apple.com/kb/ht1766

Trying to update my ipod but i get the error message network timed out. I've already uninstalled and reinstalled the latest version of itunes. I also do not have software update in settings on the ipod. How do i get the ipod to update?

trying to update my ipod but i get the error message network timed out. I've already uninstalled and reinstalled the latest version of itunes. I also do not have software update in settings on the ipod. How do i get the ipod to update?

Try the manual method specified here:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch

TS2771 I'm trying to update my ipod touch and it gives me an unknown error. -1, i tried to reset.

I'm trying to update my ipod touch and it gives me an unknown error. -1, i tried to reset. Someone told me there is a reset option on the status screen on itunes, couldn't find that. so i just held to 2 buttons until apple showed up.

Errors when updating leads to corrupt system files and this may be your problem. If you're using windows, connect your device to PC and run any third party app like Syncios. If it detects, you maybe in luck and try to back-up your data if possible. I hope that it won't and if doesn't, there is no other way to recover files. You should be restoring with iTunes and all data will be erased, or else your device may become unusable.

I am trying to update my iPod but I can't until I sync it. However when i try to sync it a message pops up and says "Blythes iPod" can not be synced because a session can not be started with this device. What do I do? Help!

I am trying to update my iPod but I can't until I sync it. However when i try to sync it a message pops up and says "Blythes iPod" can not be synced because a session can not be started with this device. What do I do? Help!

https://support.apple.com/kb/TS1567
Ah, it has been mentioned daily esp since iOS 5 / iTunes 10.5 but has always been there as an issue.
Order of attempts:
Repair the installers
Uninstall EVERY Apple component (auto and manual)
Services: Restart all 3 Apple items (AMS, Bonjour, iPod)
I* always do the last almost, then launch iTunes, and only then connect iPod.
IF you see a yellow alert in Devices and Printers or in Device Manager, then I could find NO WAY to fix or repair other than a clean OS. Something messed up the device driver support.
If/when Windows asks "what to do when it detects iPod"? don't chose any default action, to me, based on hunch and 3 PCs, that seems to mess AMS up for some reason.
Tried with Windows 7 64-bit Pro and Home Premium, and also Deve Preview 8 (which other than the inability to update iOS to 5.0 seems to run better -- except when it comes to AMS thing! so seems Apple is not on the same page writitng drivers.

HT4623 I tried to update my ipod. When I did I got an itunes icon and a picture of a usb cable. Can you please get me out of it? I am not going to update at this time because I do not have enough memory.

I tried to update my ipod touch. When I did I got an itunes icon and a picture of a usb plug. I cannot do the update due to not having enough memory or backing up my ipod. Do you know how I can get this off my screen, so I can back up my ipod?

As fas as I know once that screen comes up you must connect it to your computer and restore with iTunes
Allan

I am trying to update my ipod touch to 4.3.3. Itunes says it needs to be updated to 10.3.1 to do this, so i click update and then nothing happens

i am trying to update my ipod touch to 4.3.3. Itunes says it needs to be updated to 10.3.1 to do this, so i click update and then nothing happens.
please help

Hi,
Here's the Link for iTunes for Windows:
http://support.apple.com/kb/DL1047
Read the Information Carefully to make sure your PC is Compatible with this Version
Cheers,

I have just tried to update my ipod touch and the update failed but it has locked my ipod. All I get is a picture of the itunes logo and the usb lead

I have just tried to update my ipod touch and the update failed but it has locked my ipod. All I get is a picture of the itunes logo and the usb lead. I am unable to get the ipod to move and I don't know what to do. I think I should be recompenced by Apple if I have to pay to get it fixed!

The logo is saying connect it to your computer with iTunes installed on the computer. I assume when yo do this that the iPod is not seen in iTunes. to make iTunes appear try:
- Resetting the iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Place the iPod in recovery mode. See:
iPhone and iPod touch: Unable to update or restore
- Place the iPod in DFU mode:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If the iPod appears in iTunes restore the iPOd. If not I would make an appointment at the Genius Bar of an Apple store.

I tried to update my ipod and it didnt work,I think it got a virus and then tried to recover it but it didnt work. What should i do?

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