I thought as a consumer, Apple works for us. Had I known what I'd lose by upgrading, I would have thought twice!!! I want Front Row BACK!!! also what is this new playlist that was auto added when I upgraded? It's called iTunes Artwork screen?

Think the iTunes artwork playlist is for a new screensave they put in where if you click the album artwork it plays the song.

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Just got a notification that a new email acct was accessing FaceTime when we were not. Thoughts?

We were trying to download Pinterest App on a phone, IOS was outdated so after entering Apple ID we were unable. A couple minutes later, got a notification that a new email address was accessing FaceTime when we were not.

Change the password for your Apple ID/iCloud ID.
Did the message say what email address was used?
Contact iTunes
Apple - Support - iTunes - Contact Us

There was as error when i tried to update my itunes. I am trying to reinstall but now i get an error message saying to verify if I am able to have apple mobile service. How do i do that?

There was as error when i tried to update my itunes. I am trying to reinstall but now i get an error message saying to verify if I am able to have apple mobile service. How do i do that?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

My apple tv was working fine untill the AirPlay option disappeared. I haven alterd the settings and have tryed rebooting both iPhone and ipad. I even rebooted the ATV and that disn't work. i am connected to the same network on both devices to.. Help

my apple tv was working fine untill the AirPlay option disappeared. I haven alterd the settings and have tryed rebooting both iPhone and ipad. I even rebooted the ATV and that disn't work. i am connected to the same network on both devices to. My iPad is up to date but my phone isn't but as I said mirroring and AirPlay worked fine on both devices befor...

Hi F1N5G10,
Thanks for contributing to the Apple Support Communities.
It sounds like you don't have the AirPlay option on your iOS devices. Restarting your Apple TV and iOS devices was a good first step, and you can find some additional tips to guide your troubleshooting at this link:
Resolve issues with AirPlay and AirPlay Mirroring from iPhone, iPad, and iPod touch - Apple Support
Sincerely,
Jeremy

When I upgraded to 10.7.4 I lost the ability to use a lot of my previous software that was intel based. My Adobe suites for example. So for $29 i now have to spend $1000's to get these to work. What has changed with Mountian Lion. I am not rich/

When I upgraded to 10.7.4 I lost the ability to use a lot of my previous software that was intel based. My Adobe suites for example. So for $29 i now have to spend $1000's to get these to work. What has changed with Mountian Lion. I am not rich?

The reason your applications do not work in Lion/Mountain Lion is that they were written for the older PowerPC CPU that all Macs used up to 2006. When Apple made its transition to the Intel CPU, they licensed software that they included in all versions of OS X (from Tiger to Leopard and optionally, Snow Leopard) called Rosetta.
Rosetta miraculously allows PowerPC applications to work on the Intel processor transparently; you do not know it is even present.
The problem is that after 6 years of the transition, Apple's license to use the underlying software expired for OS X Lion and all version thereafter (and it is doubtful that the current owner of the software, IBM, would relicense it, even if Apple were inclined to do so).
So you do not have to accept recriminations from others for previously using Rosetta without even knowing it was present and running!
So for those of use that need to upgrade to Lion/Mountain Lion, I have offered the option to install Snow Leopard (with Rosetta) into Parallels 7:
[click on images to enlarge]
And now Mountain Lion:
If you are unable or unwilling to update your inventory of PowerPC software, this solution offers you an alternative for not more than the $29 cost of Snow Leopard and $79 cost of Parallels (cheaper via internet sources).
Full Snow Leopard installation instructions into Parallels 7 are here:
http://forums.macrumors.com/showthread.php?t=1365439
Assistance with the installation process is available on this linked forum.

HT1347 When I add a folder to the library, does that mean that 'later' when I drop a new file into that folder (already added) it will automatically end up in iTunes? (or do I have to add file/folder to library every time I have a new file??) I'm using XP

When I add a folder to the library, does that mean that 'later' when I drop a new file into that folder (already added) it will automatically end up in iTunes? (or do I have to add file/folder to library every time I have a new file??) I'm using XP...

iTunes does not actively scan the media folders. If you manually add content to a folder, then you must add that content to iTunes manually via the File > Add File/Folder feature.
The only folder that gets scanned is the "Automatically add to iTunes" folder.

Should I uninstall the adobe I have on my new computer that was transfered from my old computer(it doesn't work)?

Should I uninstall the adobe I have on my new computer that was transfered from my old computer(it doesn't work)?

Svena1 yes please run the uninstallers to remove the software and reinstall the software. Which Adobe software or service are you trying to reinstall? Also which operating system are you using?

I use lightroom with the soft proofing feature for my printing. I used to make a copy proof, but all of the sudden something changed, and even if I'm on the copy in the developing mode it prints the original. Also, If i chose a file that was already in li

I use lightroom with the soft proofing feature for my printing. I used to make a copy proof, but all of the sudden something changed, and even if I'm on the copy in the developing mode it prints the original. Also, If i chose a file that was already in light room to print, even though I have the chosen file up in the developing mode, it will instead print the most recent file that I added to lightroom. If found a way to work around these problems, (check make this the copy in the soft proofing, and copy my settings and delete and reload the old files) but it's a slight hassle and it didn't use to do this. Not sure why it changed. Could I have accidentally changed a setting?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

I just downloaded the IOS 6 update on my iPad 2, and it deleted my youtube app that was already installed when I got the iPad. I want it back.

Okay, I just downloaded IOS 6 on my iPad 2, and it deleted the youtube app that was already installed when I got the iPad, I downloaded the new app from the apple store and it doesn't fit my screen, this is ******* me off and I would like it back.

Here is the thing the actual license for Apple to have a native YouTube app has expired you must understand this more about Apple removing Google from its ecosystem and less about actual licenses. If Apple was so inclined I am almost certain they could have continued to provide a native YouTube app.
Do you really think that Apple Maps are "better" for iOS users? You know that you can set your default search to another provider such as Bing? Imagine Apple changing its default Safari search to Bing. You must understand that Google makes more from searches on iOS devices than it does on everyting that is Andriod (source:http://www.digitaltrends.com/mobile/google-earns-four-times-more-from-ios-than-a ndroid/). Apple is slowly and meticulously working on freeing iOS of Google products.
Of course it is a free market and Apple will most certainly allow Google's apps on their app store.

Apple update ruined my playlists, they are no longer on my ipod and playlist i didnt have are. how can I get mine back. And i am missing songs that appear in itunes but not on the ipod?

apple update erased my playlists, they are no longer showing on my iTunes. I am missing songs that do appear in iTunes and should be on the ipod but are not, and new playlists that I didn't have are now where mine should be. Any suggestions as to getting "MY" ipod back?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

WHY VERIZON TOOK AWAY A SECOND UPGRADE TO REPLACE A BRAND NEW PHONE THAT WAS DEFECTIVE

I have had a cellular account for many years with Verizon. I currently have three (3) lines on my account. (removed), which is my phone, (removed), which is my husband’s phone, and (removed) which is my son’s phone.
I upgraded my phone to the Ipone 4 in 2012 under my son’s line (5841), so this line should be eligible for another upgrade this year.
In April 2014 I upgraded my husband’s phone under my line (9835). We originally upgraded to the Moto X, and I was charged the $35.00 upgrade fee. Unfortunately the Moto X had multiple issues and your tech support could not figure out how to fix the bugs so they replaced the first Moto X with a second one, that still had issues, so we were sent a third one, but Tech Support couldn’t get the phone activated. Since we went through three (3) Moto X’s and your Tech support admitted this phone is known for certain issues, a supervisor overrode the 14 day return rule and allowed us to choose a different phone for the upgrade. My husband wanted to go back to the Droid Maxx, which is what he originally had and loved. I had to pay $99.00 for this phone. The supervisor had to get my permission to extend my contract under this line (9835) an additional two (2) months since we were switching the original upgraded phone to a different one and I of course agreed, whats another two (2) months. I was not charged $35.00 a second time.
When I went on line to see when the (5253) line would be eligible for upgrade so I can upgrade my Iphone that is now two (2) years old and starting to have serious issues, I saw that this line is not eligible until August 2016, which means your company is claiming we already did an upgrade for 2014 which WE DID NOT.
On August 25, 2014 my husband called tech support about the Droid Maxx as it was having DATA issues, it would not send or receive pictures and kept saying Data Error. Tech Support did a hard reset, which did not fix the problem. It also stopped taking pictures and a few other problems with it so Tech Support sent us a new Droid Maxx under the manufacturer’s warranty since the phone is under one (1) year old. But Apparently whoever put in the order put it in as a upgrade happening on August 25, 2014. When I called to get this straightened out, I was advised that on May 20, 2014 we upgraded to the Droid Maxx so this line is not eligible for upgrade until May 2016. I tried to explain this was NOT an upgrade it was an override of the 14 day return rule to allow us to change the upgraded phone to the Droid Maxx since the original upgrade phone the Moto X had multiple issues that could not be fixed by your company. I am now being told that I autherized a second upgrade under the 5253 line for the Droid Maxx which is NOT TRUE. I would never have authorized an upgrade for a second line to replace a BRAND NEW PHONE that was an upgrade on the 9835 line. That makes no sense whatsoever. It was not our fault that the Moto X is a phone that has issues that is no fault of ours, so why should I be punished and have an upgrade taken away from me in order to replace a Brand New Phone that didn’t work?
I talked to customer service two days ago and promised a call back to resolve this in 24-48 hours, but I never got a call back.
I have been a loyal customer of Verizon since I have been out on my own. I had Verizon landline for many many years and went to Verizon Wireless when they became available. I have talked many many friends into switching to Verizon because their customer service has always been top notch and I always felt like this company cared about its customers. But to have this happen just has me speechless.
As I explained above, my phone needs replacing very soon as it is two (2) years old. I can’t get voice messages that are clear, it drops calls, even with full bars, it doesn’t ring half the time when someone calls me. I have been told on numerous occasions that someone has tried to call me but it went straight to voice mail, but my phone is always on, it showed no miss calls, nor did it ever ring so the calls aren’t even going through. It has had a hard reset a few times, but the issues are just getting worse. I am not going to upgrade under my son’s line 5841 in November because I am not going to extend his contract for two (2) more years. He has an old flip phone that is four (4) years old and if that phone goes up, how will he be be able to upgrade if I have to use his upgrade?
I am asking that you please look into this matter and correct this upgrade issue. The 5253 line should be eligible for an upgrade now, not in 2016.
Thank you for your assistance in this matter. If you need to contact me you can try calling my cell at (removed). (If the call will go through)
Thank you
(removed)
Looks like US Cellular has a promotion going on where they will buy out my contracts if I go with them. Guess I will be leaving Verizon since they refuse to do the right thing.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

shoostar, I'm sorry this had to occur on your new phone. In your post, I show you were heading back to the store to exchange your device. Please let us know if the store reps were able to resolve your issue or if they simply exchanged the phone. When a customer has an issue with an application, we always first recommend removing the application off the phone. If you are able to remove the app and still have issues or are not able to remove the app, the second suggestion is a master reset. I have listed both options below for your convenience.
Steps to remove an application below:
Note: Applications included with the Android Operating System may not have an uninstall option.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Applications.
Select Manage applications.
From the All tab, select an application.
Select Uninstall.
Select OK.
Select OK.
Steps below to perform Hard/Master Reset:
Note: Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Privacy.
From the Personal data section, select Factory Data Reset.
Select Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
Select Erase Everything.
Allow up to 3 minutes for the factory data reset and reboot processes to complete, then perform initial activation and setup.

How to change a phone number that was set-up when ipad was being set-up. It was my wife's and not mine. want my number as the main number.

How to change a phone number that was set-up when you first set Ipad up. Took wife's number instead of mine. Her number is on i-cloud and messaging, face time.

Goto -settings-iCloud-delete account u will then have to set up a new iCloud account.if u do this it will delete anything u may have backed up in iCloud on your old account.

HT1311 i tried to do a backup from my old iphone as i have a new one that was signed into another itunes account. it said i cant do it because the iphone rejected the request. how do i get around this? i have signed out of the old acct and into mine on th

i tried to do a backup from my old iphone as i have a new one that was signed into another itunes account. it said i cant do it because the iphone rejected the request. how do i get around this? i have signed out of the old acct and into mine on the phone

What is the precise wording of the error message that occurs on the old iPhone when attempting to do a backup?
Are you attempting to backup via iTunes on the computer or iCloud?

I want to add new songs to my ipod. When I set it up with itunes years ago I had a different computer that I no longer have. Now it will not let me add new songs to my ipod shuffle without erasing everything that is already on it. Help!!!

I want to add new songs to my ipod. When I set it up with itunes years ago I had a different computer that I no longer have. Now it will not let me add new songs to my ipod shuffle without erasing everything that is already on it. Help!!! Is there any way around this?

Yes, I was aware of this but the phrase "Any items imported from audio CDs or acquired from other sources will not copy from your device to the iTunes library." is what worries me. Will this eliminate my Notes, Calendar Events, etc or will it apply mostly just to the music?

I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

I just set up my new iMac, and receive error messages when trying to purchase from the iTunes store (error 8003) or update from the App store (error 403 forbidden). THOUGHTS?

I am not sure what you mean by "Flash Player for steam"; the only Flash Player installers I know is the ActiveX (for Internet Explorer) and the plugin (for other browsers); you can find both at http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header
[topic moved to Flash Player forum]

I thought as a consumer, Apple works for us. Had I known what I'd lose by upgrading, I would have thought twice!!! I want Front Row BACK!!! also what is this new playlist that was auto added when I upgraded? It's called iTunes Artwork screen?

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