I thought that I have a yearly subscription. Why did I get this email "Expiration of your Adobe Acrobat Pro Subscription"?

Why did I get this email "Expiration of your Adobe Acrobat Pro Subscription"?
I'm supposed to have a yearly subscription to Adobe Acrobat Pro.

Hi jksjcg,
Kindly contact our chat support:http://helpx.adobe.com/x-productkb/global/service-b.html
Regards,
Florence

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I have an Adobe Acrobat Pro subscription without a serial number. After a format of my hard drive, how to I reconnect with my program

I have an Adobe Acrobat Pro subscription without a serial number. In a needed reformatting of my hard drive, Adobe Acrobat was removed. How do I get access to my Adobe program again?

Hi,
Go to http://www.adobe.com and sign-in with you Adobe ID ( on which you purchased the subscription).
Then, on right hand side panel, click on 'Desktop' under Apps section. And then location Acrobat XI Pro and download it.
Regards,
Anoop

Adobe Acrobat Pro subscription

I am currently considering buying the Adobe Acrobat Pro subscription service.
I am quite new to cloud computing and I do not have a fast internet connection. Also at times I need to work offline such as when travelling in trains and aircraft.
Does this mean that all work I will be doing with PDFs will now be in a browser?
Am I able to store my documents locally?
Is there a local installation that comes with the online subscription that allows me to work offline also?
How well does Adobe Acrobat Pro work if the user's internet connection is slow?
It would be great if Adobe could address these sorts of basic questions in an FAQ page - or if there is one make it easier to find because I didn't see one!
I would appreciate any advice or feedback from users who have already subscribed.
Thanks

Does this mean that all work I will be doing with PDFs will now be in a browser?
No, you will be in Adobe Acrobat as you are familiar with now and it will be installed on your drive just like it always has been installed.
Am I able to store my documents locally?
Yes of course you are. You don't have to save anything in the cloud that you don't want to save in the cloud. The cloud storage is a convenience.
Is there a local installation that comes with the online subscription that allows me to work offline also?
Yes, the installation is local. Only the licensing is in the "cloud". You DO need to be signed into the Creative Cloud but that's about it. If you are disconnected it doesn't matter unless it is for extended periods. Think weeks.
How well does Adobe Acrobat Pro work if the user's internet connection is slow?
Again the only thing that gets checked in the cloud is the licensing and that is on a timeframe setup by Adobe

Your Adobe Acrobat Plus subscription has lapsed

I am very upset and angry over this matter. Please see below:
Dated 02/01/2014
Adobe Systems Incorporated
345 Park Avenue
San Jose, CA 95110-2704
Dear Jon Deacon,
Your Adobe Acrobat Plus subscription is set up for automatic payment. However, we were unable to bill the credit card on file for your subscription fee.
Please check the payment settings for your account. You may need to update your credit card or payment information.
Updating your payment information now will help avoid any interruptions to your subscription.
Update now:
https://www.adobe.com/go/viewsubscription
Thank you for your business,
The Adobe® Acrobat® Plus Team
Then I get the foillowing email dated 02/03/2014
Welcome to Acrobat Plus.
Dear Jon,
As a current Adobe Acrobat Pro subscriber, you’ve been automatically upgraded to Acrobat Plus.
There’s nothing you need to do. You can work with documents and forms as usual, and you can
take advantage of helpful new Acrobat Plus services and benefits that allow you to:
Work on the go with your mobile device.
Use Adobe FormsCentral to create and distribute online forms and surveys via any web browser.
Export PDFs to Word, Excel, or PowerPoint with Adobe ExportPDF via any web browser or your
mobile device.
Create and combine PDFs into a single file with Adobe PDF Pack via any web browser or your
mobile device.
Sign in now to explore everything Acrobat Plus offers.
Regards,
The Adobe Team
I called and talked to my bank and payment was made and received by Adobe. Now every time I try to use the subscription I pay for it tells me it has expired when in fact it has not it as been paid

Hi jrdeac
Please contact adobe support . please dial in 1-800-833-6687

I have an Adobe Acrobat Pro subscription, but I can't find where to download the software for my laptop.

I see the page labeled "manage" my subscription, but I can't figure out where to go to find the link to download the software to my laptop. I have it installed and running on my desktop machine, but I thought I could run in on both my desktop and my laptop using the same subscription.

sign in with your adobe id and download, https://creative.adobe.com/

Why did I get an emails stating that i uploaded 50 photos and have used my quota for the month when I have not uploaded ANY photos. I just installed PSE 12.

I just installed PSE12 and I think it automatically synced photos to REVEL?
I don't want all my photos on REVEL. How do i control this.
It also states that I reached my 50 max for the month. I didn't upload any photos!
i this a push for paid subscription?
There is no upload button under share?
so how is this controlled. I looked at my revel and I have some older pic up there from about 8 months ago.
All my nikon pics are in raw, when will you support this?
If I have to convert them all into jpgs, this is a tedious task and I may as well use Flikr?
Thanks,
Chet

Hi Chet-
This is a user to user forum that adobe employees also monitor and reply on.
Our records show that you have indeed hit your limit of 50 uploads. The uploads began around 5/2 from Elements on Windows to Chester's library, which was then deleted on 5/5. Each upload counts, even if you delete and re-upload.
When you first install elements, it asks if you want to make all your albums mobile or just select ones. If you say all, then all will be uploaded to revel (if you have enough uploads available). If you select certain ones, then only those will sync with revel. It sounds like you seleted either some or all and your elements organizer is trying to sync with revel as requested. The idea behind mobile albums is that they stay in sync whether you upload from elements or revel.
If you do not want to have all albums as mobile albums in the Elements Organizer,
you can open up Preferences, switch to the Adobe Revel Preferences section and if the box is checked saying
"Automatically access all my catalog media in Adobe Revel", uncheck that checkbox and click OK.
You do not have to have a premium subscription as long as you only want to upload 50 files or less to revel. A subscription will get you unlimited uploads.
Regarding raw files:
1) If you select a raw file to upload to revel from elements, it will first create a jpg and then upload it to revel 12.1. You will only see a jpg file in revel when you look from your other devices.
2 )If you then edit the raw file from elements, it will replace the old jpg in revel with the edited one.
3)If you edit the jpg file in revel (that was made from the elements raw file and uploaded to revel in 1 above), then it will show there and will also show up in the version set in elements.
4) If you import a raw file directly into revel (say from adoberevel.com rather than elements) you will not see it show up in elements. There is not a feature to sync a raw files or their associated jpg file with elements.
I hope this helps. Please let me know if you have further questions.
Pattie

I have a new laptop...i want to keep using my licened Adobe acrobat pro 9 on teh new machine

how can I add a new computer to my acrobat pro license

Hey,
Firstly, you need to make sure that Acrobat pro 9 is compatible with the OS on your new laptop.
In order to use the same license, you might need to deactivate Acrobat from old machine and then activate it on the new one with the same serial number.
Regards,
Anubha

I have an Iphone 4.3.3 and do not have the face time application help. I read that it is supposed to be there. I try clicking on contacts that do have face time but i end up getting the email composition mode help.

I solved my problem myself thanks everyone

thanks huntress you should pick another waiting room for God one where there is less rain and snow. But on the other hand maybe God does not like this waiting room so he regularly skips it!!!! Thanks a lot for your reply.
After I posed the question I ended up solving the issue and sent a message to disregard but I appreciate your prompt reaction it is great.
I solved it by going to settings phone facetime on but had to turn off cellular data as well. Now I turned cel data back on and the feature still shows so that is great.
The second option does not seem to work for me because facetime does not light up on the keypad so I cannot activate it. I will try again or Do you know what i need to do there?
thanks so much for your help for the info and the website

HT204088 I have received an email with a receipt to my iCloud email for a purchase from a apple store in Perth Australia...it does not appear in my purchased list but why did I get the email

I have received a receipt to my email address from an apple store in Perth Australia. No purchase history on my iTunes account but clearly someone else appears to have given my iCloud email...has this happened to anyone before? Should I be worried that someone has access to my account and emails. I sent a query to Apple and received a generic non answer......typical.

The purchase history on your iTunes account will only show purchases from the iTunes stores (iTunes, app store, ibookstore, Mac app store), not from Apple online or bricks-and-mortar stores.
Does anything show on your credit card ? If the email is genuine then it's possible that your and their email addresses are similar and that they gave the wrong id (or the store typed it incorrectly), it doesn't necessarily mean that anybody has access to your account.
For the contact, you will initially just receive an acknowledgement email, the proper reply may take 24 (possibly 48) hours.

Need to cancel Adobe Acrobat Pro subscription?

How can I start a live conversation with a real person?

Hi Tara,
I'm sorry that this reply is so late in coming. If you still need help, please Contact Customer Care.
Best,
Sara

HT4847 Why did I get an email that said my storage is being downgraded?

The email says that I either need to delete files or buy more storage. I don't want to do either. Why is there a change?

You were (previously) a member at MobileMe and got 20GB's of free iCloud storage in addition to the 5GB's offered by the "free" iCloud service.
At the end of this month the 20GB's will go "poof" (like the rest of MobileMe).

I'd like to disable my expired trial for adobe acrobat pro XI because I can no longer view pdfs without getting a subscription

I'd like to disable my expired trial for adobe acrobat pro XI because I can no longer view pdfs without getting a subscription

Un-install Adobe Acrobat and repair the installation of Adobe Reader.

Adobe Acrobat Pro subscriptions - single user

I subscribed for a single user for Adobe Acrobat Pro for one of my team to use, but the Adobe registration pages don’t seem to allow for this. I tried a chat line and asked the question – they simply just didn’t get it. This is just so simple and the registration management and account pages are just so complicated – why isn’t it a simple matter of assigning the user as you do in Creative Cloud account user management pages.
Help -

Hi Emrysg,
Please let me know what you mean when you say "Adobe registration pages don't seem to allow this".
Are you not able to use the software?
What error do you get?
Regards,
Rave

I do not have Acrobat Workspaces. Why did I receive the email?

I do not have, use or otherwise have any need for Acrobat Workspaces. To my knowledge, I never owned Acrobat. Why did I get this email? Is Adobe having security problems again?

Program must have been written by the same people who wrote Dartmouth's new email system. I had the same problem building a regional list for my Class today. Thanks for letting us know.
Sam Ostrow
Sam David Photography
www.samdavidphotography.com
Studio: *** *** ****
Mobile: *** *** ****
Maine: *** *** ****

Confirmation That I Understand What I Can and Cannot Do With Adobe Reader XI and Adobe Acrobat Pro XI

I am new to working with Adobe Acrobat Pro XI and Adobe Reader XI. Based on research I have done and questions answered in the Adobe Communities and Forum, I wanted to make sure I understand the limitations of these two products before I report back to my supervisor. (We do not want to use XFA forms to obtain data in an xml file.)
1. Adobe Reader XI will allow a user to save a fillable PDF document to his/her local PC. But it is only possible to save it as a PDF.
2. Adobe Reader XI will not allow a user to export the data in a fillable PDF into an xml file (unless you purchase the LiveCycle Reader Extensions license).
3. Adobe Reader XI will not allow a PDF file to be displayed in a .NET program unless the "Enable Protected Mode at startup" checkbox in Preferences/Security(Enhanced) has been unchecked. (The previous version of Reader would allow this without disabling security.)
4. Adobe Acrobat Pro XI will allow a user to scan a form and create a fillable PDF.
5. Adobe Acrobat Pro XI will allow a user to save the fillable form as a PDF or XML. However, it is the form that is being saved as an XML file. Not the data.
6. Adobe Acrobat Pro XI will allow a user to export the data of a form into an xml file, an .fdf file, an .xfdf file, or a .txt file.
7. If a programmer writes a program in .NET to save the data of a PDF as an .xfdf file using IAC code, it will only work on a PC that has Adobe Acrobat (Standard or Pro). If we need this executable to work on other PCs, we would need to purchase additional licenses of Adobe Acrobat - a license for every PC that needs to run the executable.
8. If a programmer writes JavaScript code using trusted functions to get around security issues, that code will work on a PC that has Adobe Acrobat (Standard or Pro) but will not work on Adobe Reader XI. Again, if we wanted our JavaScript to work, we would need to purchase Adobe Acrobat for every PC that would run the code.
Please let me know if I have understood all of this correctly. Thank you.

Thank you for your comments to each of my statements, Irosenth. That has been extremely helpful.
I probably needed more of an explanation on statement #3. I wrote a .NET program that used this line: "Process.Start("AcroRd32", FilePath)" and when I ran the executable on a desktop PC that only had Adobe Reader XI on it, Reader would not open unless we unchecked the "Enable Protected Mode at startup" box. I researched this and found several references to this being a problem in Readers since Reader 9. I just wanted to make sure this was correct. One article indicated that we could change the security setting within the registry using code and then change it back.
Item #8 needed more information as well. I had tried to use the "exportAsXFDF()" in a trusted function and it would never work in Reader. It has an "F" in the availability column of the "Quick Bar" in the JavaScript API Reference which means it requires "forms rights". I saw that; but it was not clear to me if that meant that a trusted function would work. So, it looks like trusted functions will not get around security settings if forms rights are required.

I thought that I have a yearly subscription. Why did I get this email "Expiration of your Adobe Acrobat Pro Subscription"?

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