I tried contact apple support and it says my serial number is invalid

when I try to contact apple support for a chat (about maveric) it asks for my computers serial number. I have read it off the bottom plate of my my stand 3 times to make certain I have it correctly but I get a message that says it is not a valid serial number. What should I do?

If you don't have a serial number showing, then - most likely - the logic board and/or a hard drive has been replaced in this Mac. When Apple replaced my logic board, they forgot to register/associate the new board to my Mac and I had the same problem. The tech had to come back and use a special device which connects him to a special Apple site where he then registered it.
If you speak to Apple, make sure you have your purchase receipt.

Similar Messages

Im trying to install Photoshop CS6 and its saying the serial number is invalid?

Im trying to install Photoshop CS6, and i recieved my serial number after entering my redemption code. But whenever i entered my serial number it told me it was invaild.

Make sure you are typing the correct serial key on the insallation screen of PS CS6. Also, check if you have redeemed the serial key correctly.
https://na1p.licenses.adobe.com/getserial/s/redeem

Trying to install Elements 12 on a Mac and it says the serial number is invalid. Just purchased this new from Amazon. What gives???

@Does anyone know how to actually call a real person at Adobe for help? This is frustrating to purchase a product and not be able to even use it.

I do not know of a phone number that I can recommend, but here is one for chat for the area you are having a problem.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Photoshop Elements 10 on Windows PC. Re-installing Elements and it says my serial number is invalid. I have used this for the last 2 yrs. with no issues. What do I do?

Why am I getting this message and what can I do to fix it?

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

For some reason every time I try to buy something from the App Store I receive a message that says to contact apple support and I can't purchase anything what should I do?

For some reason every time I try to buy something from the App Store I receive a message that says to contact apple support and I can't purchase anything what should I do?

iTunes Support -
http://www.apple.com/support/itunes/

I bought an iphone 6plus at $849 and it works well in China with a Chinese SIM. While the device went wrong, and I got a replacement in US Apple store. However, any Chinese cannot use in the replacement. I contact apple support, and they asked me to conta

I bought an iphone 6plus at $849 and it works well in China with a Chinese SIM. While the device went wrong, and I got a replacement in US Apple store. However, any Chinese cannot use in the replacement. I contact apple support, and they asked me to contact you to unlock the device. I want to know if you can help me with the issue.

The Verizon iPhone 6 comes unlocked, Verizon would not be able to help with a Chinese sim.
Source

I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid. I am taking the serial number directly from the list of products on my Adobe account. Please advise

I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid. I am taking the serial number directly from the list of products on my Adobe account. Please advise

Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html

I tried support, but, it says my serial number is not valid.

I tried support, but, it says my serial number is not valid. I Pod is frozen, message says to contact support.

Ok, thank you for your answer. I'm not sure about what you mean with "system informations or other technical details", but I'll try to give all the informations and details that I can.
My PC is a Packard Bell "imedia S3710", Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, with 6,00 GB of RAM and 64bit operative system, Windows 7 Home Premium. I bought it several years ago, I think in 2010, probably, and in the PC there was already Photoshop Elements 7. The program always worked, till today, when it stopped working. An error message popped up saying that Photoshop couldn't work anymore and that I needed to reinstall it or contact Adobe. Then I went of the Adobe website, donwloaded the program and tried to install it. A message told me that I had to uninstall the former copy of the program, so I did it, then I reinstalled Photoshop Elements 7 again. This time the installing process worked, then when I tried to open the program, it asked me the serial number. I went on the Adobe website, logged in with my account and recovered my serial number (provided by Adobe itself). Then I entered the serial number in the blanks and a message popped up saying that that serial number wasn't valid. Now, how can it be not valid if Adobe itself provided me that very serial number?
Thank you for your support and patience.
Best regards,
Francesco

I just put my serial number in to have someone call me about an issue, and it says my serial number is not valid. I copied it from the apple in the top corner. Any thoughts?

Apple Support is saying my serial number is invalid, and I copied from the desktop itself. Any suggestions as to why this would happen?

When you say you copied it from the desktop do you mean Apple Menu > About this Mac > More Info?
If your Mac is 5 years old or older it is considered Vintage or Obsolete and Apple no longer offers support. Instead of telling you it will often just say the serial number is invalid.
What model/year is your Mac? You can also try entering your serial number on this website: http://appleserialnumberinfo.com/Desktop/index.php see what it comes up with.

HT1366 On Apple Support - I put in my serial number, but it says it's not valid. Now what?

I want to upgrade to Mountain Lion. I have 10.5.8 OS X now. The Software Update says there are no updates.But I need to update to the next level in order to be able to download Mountain Lion.
So I go to Apple Support - they ask for my serial number - i type it in - it says "invalid".
So now what? I'm stuck and Apple Support won't talk to me without the serial number.
AARRGGGH.

There has never been a free upgrade from 10.5 to 10.6 Snow Leopard, so Software Update is reporting the correct information. Snow Leopard was a $30 upgrade, which you may be able to still get by calling Apple, in the US, at 1-800-MY-APPLE. Ask if it's still available from the legacy products list. Since Mountain Lion was released, it's been pulled off the Apple online store site. Or check Amazon or hardcoremac.com.
You may also want to read this article on the the upgrade from Leopard.

Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do!thx

Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do?!thx

You purchased a gray market phone. The iPhone is not available for sale from any Authorized source in Ukraine. There are no authorized or supported carriers in Ukraine.
Take it ack and get your money back.
If you want an iPhone, go to a country where unlocked iPhones are available for legitimate sale and purchase one directly from Apple.

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR

I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to u

I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

You are allowed to have two activated installations. If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?). Talk to Adobe support thru chat. They might be able to resolve this with you:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

First be sure login and password are OK. Sometimes the address starts wit "http://..." and sometime starts with "ftp://...". Try both normal FTP access and Scure FTP access (SFTP). At the end, contact the site's provider.

Upgraded from Elements 9 to 12 and the Adobe site says my serial number is invalid. [was:Pardner 1]

I just upgraded from elements 9 to 12 and the Adobe site says my serial number is invalid. I copied right off my old box.

double check that you have the correct number: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain you do, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

I tried contact apple support and it says my serial number is invalid

Similar Messages

Maybe you are looking for