Photoshop Elements 10 on Windows PC. Re-installing Elements and it says my serial number is invalid. I have used this for the last 2 yrs. with no issues. What do I do?

Why am I getting this message and what can I do to fix it?

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

  • On reinstall of elements 9 it says my serial number is invalid?

    I own elements 9 and 12.  I cannot unistall 9 so I downloaded it and tried to reinstall it but it says that my serial number is invalid, although it matches what is in my Adobe products.

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
    Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
    Contact Customer Care
    Photoshop Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
    Before the above consider....
    a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
    question got posted in the Adobe Premiere Elements Forum.
    b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
    Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
    Photoshop Elements 12 in your list to reveal the serial number.
    c. Do the install with antivirus and firewall(s) disabled.
    ATR

  • I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is i

    I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help

    Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
    Photoshop Elements
    Good luck on it! 
    Gene

  • Im trying to re-install Adobe photoshop elements and it says failure to install

    I would like to say that your customer Service is the absolute worst I have ever spoken to... I am having trouble re-installing my photoshop elements 4.0 on my computer. I just used it yesterday and went to re-install it today because my computer had to be restored to factory settings. I waited 10 min and the phone hung up on me. I called back and waited 30 min and then hung up because it was taking so long. Then called back, complained to the first rep, he transferred me to another rep who transferred me and I waited 52 min for a CSR to tell me that I need to go to forums.com. This is terrible..what is there job if they are just referring people to a forum. I would love to download 12.0 at some point but I do not have the funds at this time and the 4.0 will get the job done, but it will not let me download. I need this asap for my job. I am wasting valuable time from my job and kids w/ computer problems.
    Thanks
    Jessica Bush

    Duplicate post:
    Im trying to re-install Adobe photoshop elements and it says failure to install

  • Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Hi,
    Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
    If so, that will not work - the serial numbers are different.
    If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
    Brian

  • I have downloaded Photoshop elements 5.0 to a new PC.  I recieve error message: "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit."

    I was referred here by customer service.  I have downloaded Photoshop elements 5.0 to a new PC.  After accepting the agreement I receive an error message saying  "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit."  There is no place to enter the serial number.

    All your pictures will remain safe even after uninstalling the program. Your pictures are saved to your system in form of catalog present at C:\ProgramData\Adobe\Photoshop Elements\Catalogs\<your catalog><br />When you reinstall the program you can open this catalog and view all your photos again.

  • I am having trouble re-installing Elements 12. when it try, it says my serial number is invalid

    I bought elements 12.0 in December 2013. my computer recently crashed and I have to reinstall Elements. But when I try, it says the serial number is invalid. I've tried all the Adobe technical support contacts but they won't help and have told me to come here.

    Same problem for me. Is there any way to escalate this query so there's a resolution?!

  • I need help in Downloading Adobe Elements for my Mac & Adobe Acrobat for my laptop...I have been battling for the last day.

    I need help in Downloading Adobe Elements for my Mac & Adobe Acrobat for my laptop...I have been battling for the last day.

    ~graffiti wrote:
    PjonesCET wrote:
    I know if you attempt to download and exe file to Mac from a Mac Partition you'll get something like. Cannot not understand file format octet-stream. This means it does not recognize MS execute files.
    Not necesarily. I've done it a few times.
    PjonesCET wrote:
    I'm not sure you can download a PC copy of Acrobat 9 unless you operating from bootcamp or other such application and running the PC partition.
    Yes. You can.
    I've learned something. New. This must be recently changed. That last time I clicked on a Link I though was a dmg file and turned out it was and exe file my Macs wouldn't allow me to do so. But haven't tried recently everytime and exe file comes up I cancel. I gues I am used to the time everytime a Virus or some other nasty was downloaded it was packaged in and exe file and Macs owuldn't allow it. I suppose with the INtel guts now they can no longer refuse to download.

  • PSE 12 download. The install says my serial number is invalid.

    Trying to install PSE 12 onto MacBookPro.  It seems to be downloaded but the installer says my serial number is invalid.

    Hi Berengaria2,
    Please refer the kb:http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html .
    Regards,
    Romit Sinha

  • Upgraded from Elements 9 to 12 and the Adobe site says my serial number is invalid. [was:Pardner 1]

    I just upgraded from elements 9 to 12 and the Adobe site says my serial number is invalid. I copied right off my old box.

    double check that you have the correct number:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    if you're certain you do, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

  • I just purchased product, while trying to install its saying my serial number is invalid.  How can I verify? Why is this happening?

    I just purchased product, while trying to install its saying my serial number is invalid.  How can I verify? Why is this happening?

    tthis happened to me today too!!

  • I have just purchased photoshop elements and premiere package. I tried to download them but it tells me the serial numbers are inapplicable. I notice the platform says windows and I am using a mac book pro.  It didn't give me an option when purchasing. wh

    I purchased Photoshop Elements and Premiere package today.  I have been trying to download them but it tells me the serial numbers are inapplicable.  I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" .  I don't remember being given an option for mac or windows  when purchasing.  what can i do now?

    Return, cancel, or exchange an Adobe order

  • Photoshop elements 13 won't accept serial number I just redeemed

    photoshop elements 13 won't accept serial number

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • Photoshop is saying my serial number is invalid for my computer

    I lost my hard drive recently and got a new computer.  I used my discs to dowload CS5 to my new computer.  All was good and a day later I got an error message in Photoshop saying my serial number was not valid for this computer. 

    You may have too many copies active.  Since you could not deactive crashed drive that is still considered active.  Only allowed 2 activated copies.  Call Adobe.

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