I tried to purchase an app from another computer and it asked for security questions that I never established
It asked for answers that I did institute , how do I edit this ?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
There isn't much that can be done at this point. If you did not set up the questions then I would be concerned that someone else has taken over your account. If there is a bank card in the account I would alert your bank.
Similar Messages
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I was trying to buy an app from the apple store, it asked for confirmation , when I re-entered my credit card details, got the message that your payment method is not valid!!!! How can I fix this problem?
Is this a pre-paid card thing? Or different billing address than your iTS account?
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I have created an apple id on my pc but when i'm trying to download free apps from itunes store it's asking for credit card information which i don't have, that's why i went through apple support there i found "if you don't have credit card then click on none option but the problem is there isn't any none option so plzzzz some help me?
If you have an existing ID, & you don't want to use a credit card, you'll have to redeem an iTunes gift card. If you don't want to do that, you'll have to create a new ID by following the directions here, EXACTLY:
http://support.apple.com/kb/ht2534 -
HT5312 I'm trying to purchase an app am I can't remember what my security question answers are.
I'm trying to purchase an app am I can't remember what my security question answers are.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97408) -
I'm trying to purchase an app, but I forget the answers to the security questions they asked me. How do I change these questions?
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(86582) -
Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?
You need to either reset the rescue email address's password(check the site's help for instructions) or ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99674) -
hello, i'm trying to purchase things on my itunes account but it is saying answer the security questions but seeing as i made my account a few years ago i have forgotten what i put as the answers and when i send myself the email to unlock them i am not recieving the email so unable to unlock them. what shall i do to solve this problem?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
being asked security questions to sign in and access never done that b4 soo what or how do i reset the security questions????
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
my ipod suddenly asked me to connect my ipod to iTunes and it's saying that it's in recovery mode and I need to reset it to factory default but I don't want to lose any of my media and I haven't synced to a computer or backed it up and it wont let me sync it or retrieve any data from it. please tell me how to keep my media from being deleted?
i have, its connected to my sisters computer,it starts to restore then says there was a problem downloading the software for the iphone, the network connection has timed out. what does this mean?
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Trying to purchase an app on my iPad but it wants my security question answers for verification but I don't remember them. What do I do
No, only Apple can and is not here:
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action -
I'm trying to purchase an app from the App Store but continually getting an error message that reads -"Unable to verify your device or computer". I can purchase apps from iTues with no issues at all, but not from the App Store. Any suggestions?
Read the article you linked
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I am trying to purchase an app from app store but it says your card is not valid or your card has been declined. I do all online payments with that card.Please tell me how should i proceed??
Contact iTunes Store support.
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My XP machine is unable to load iTunes 10.5.1. It gets about halfway loaded then says it can't find Bonjour.msi. However, that file is on the computer. I tried loading the Bonjour.msi from another computer but it came up with the same message. I also tried to remove iTunes from the add/remove sector on Control Panel but it also refused for the same reason. Help, please.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The missing apps could have been done by setting the Restrictions that can hid those apps. If the backup was made with those retrictions set the the Restrictions are also restored.
Thus, if you get it to work restore to factory settings/new iPod, not from backup
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Is there anyway to take a downloaded app from one computer and put it on another without rebuying it. I have a macbook that I bought the new iMovie and iPhoto on, but I would rather it be on my iMac. So is there anyway I can change it? I thought that if I bought it the apps on my macbook, they would be avaliable on my imac like the mobile devices operate. The macbook has 10.6.8 cause its a older model and I think lion would slow it down. Any help??
Just redownload it on the other computer by logging into the App Store with the same Apple ID you used to purchase it.
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???????????????/in the process of trying to purchase an app, it pops up and says please contact itunes to complete this tranaction
You probably need to contact iTunes store support: http://www.apple.com/emea/support/itunes/contact.html.
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