HT1212 when trying to use my ipod accounts it is asking me security questions that i never have set up what do i do????

being asked security questions to sign in and access never done that b4 soo what or how do i reset the security questions????

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

You need to either reset the rescue email address's password(check the site's help for instructions) or ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99674)

HT3702 I am trying to purchase an app and it is asking me security questions that I do not remember the answers to, what ca I do?

I am trying to purchase an app and it is asking me security questions that I do not remember the answers to, what ca I do?

Help here > Rescue email address and how to reset Apple ID security questions
Security questions... write down the answers and keep in a safe place in the future.

I tried to purchase an app from another computer and it asked for security questions that I never established

It asked for answers that I did institute , how do I edit this ?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
There isn't much that can be done at this point. If you did not set up the questions then I would be concerned that someone else has taken over your account. If there is a bank card in the account I would alert your bank.

HT204266 I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my

I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my profile.

If you don't know their answers then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

My itouch is asking me for answers to security questions that I never answered and it won't let me buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers.

My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.

See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities

Why is itunes asking me security questions that I did not use?

why is itunes asking me security questions that I did not use?

See Here Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

HT2731 I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. My email is

I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.

It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

HT201303 I cannot purchase anything using my apple account because I forgot my security questions. Can you please help me?

I forgot my security answers to my questions and cannot access or purchase anything. Please help
<Email Edited by Host>

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I can't purchase music on my itunes account anymore. it keeps asking for answers to 2 security question that i never answered. i have 1 guess left

i can't purchase music on my itunes account anymore. it keeps asking for answers to security questions that i did not answer. i have purchesed all the music through my ipod but last time i tried it said " since this is the first time you are purchasing through you ipod you need to answer 2 security questions. how do i get past this. i have 1 guess left as to the possible answers. won't let me pick different questions.

Hi Mission73,
Welcome to the Support Communities!
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
When creating a new Apple ID for use with the iTunes Store or Mac App Store, you will be asked to provide an optional rescue email address. If you have an existing Apple ID that you use with the iTunes Store or Mac App Store, you may be asked to provide some additional security information, including a rescue email address. When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided. The rescue email address you provide cannot be the same as your primary email address for your Apple ID. In most cases, your primary email address is the same as your Apple ID username.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
- Judy

How do I swap payments from one account to another. I've managed to block one of my iTunes accounts due to not knowing security questions. However I have 40£ on old iTunes account and now want it on my new account?

I have £40 on my old account but want to put it on my new account. So I don't lose the money. Can't so it very frustrating.

You can't transfer an acocunt's balance to another account.
You might be able to re-enable that account via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPad by tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and then log back in so as to 'refresh' the account on it
For the security questions, if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also use this link i you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

HT201413 I have a family itunes account- i purchased a new itouch and each time i try to purchase an app - the itouch asks me to confirm security questions that I never set.

I have a family itunes account with several devices attached... I can make purchases on all except the newest one.... each time I try to make a puchase it asks me to confirm security questions that I have never set

The reset link will only show if you have a rescue email address already set up on your account - if you don't have one then you won't get the reset option, and you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5624 I have been trying to change my Apple password. They are asking me "security" questions that they couldn't possible know the correct answer to, yet they tell me that my answers do not match their records. The answers I am giving are correct. How

I have been trying to change my Apple password. They are asking me "security"
questions and I am answerng them correctly yet they tell me that my answer don't match their information. They know nothing about me so how do they know what the correct info is? How does one deal with this? Thanks

the ?'s were setup when account was created or modified. you can select the email authentication method to change password at iforgot.apple.com
or call apple at 1-800-694-7466 and ask for account security
Peace, Clyde

HT1918 I just bought a new Imac and when I buy from I-tunes is asking me security questions that I've already forgot the answers to ?

I finally made it. I have Mi 3rd Generation Ipad, New Imac 27"inch and my 16gb Iphone. Only one problem, I;m trying to buy from Itunes music or anything from my Iphone and it's asking me 2 security questions that I haven't even updated years ago, since my apple ID I have it since the 3rd generation Ipod. Can somebody please help me resolve this issue to reset them ?

Welcome to the Apple Community.
Contact Apple through iTunes Store Support

TS3297 When I download an app from the iTunes Store there are security questions that i don't know. Is there anyway to reset them?

When I try to download a app from my new iPad and my iPhone 5 there are security questions that I may of forgot. But it works perfectly on my iPod . Is there any way to change the security passwords back to something I know ?

It seems to me this is craxy - I can play personal videos and put my pics up on the TV via wireless - but not things I bought through itunes. I guess I ahve to ask myself w hy I would want to keep buying things through itunes if I want to watch them on my TV> If I buy thorugh Amazon prime or netflix, I can watch in either place. SUrely Apple isn't that shortsighted?

HT1212 when trying to use my ipod accounts it is asking me security questions that i never have set up what do i do????

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