I tried updating my phone but it went to the iTunes logo and a charger logo

I tried updating my phone but it went to the iTunes logo and a charger logo

You are in recovery mode, you need to restore it through iTunes on your computer then reload your most recent backup.

Similar Messages

  • My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my

    My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my phone on my computer it would begin the processes then half way through it would say IPHONE has been disconnected, now it won't recognize it or anything. what can i do? This is a brand new phone!!!

    Hello jraff21,
    I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
    iOS: Restore errors 4005, 4013, and 4014 - Apple Support
    You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
    The iPhone [device name] could not be restored. An unknown error occurred (4005).
    The iPhone [device name] could not be restored. An unknown error occurred (4013).
    The iPhone [device name] could not be restored. An unknown error occurred (4014).
    Try these steps to resolve the issue:
    Install the latest version of iTunes.
    Restart your computer.
    Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
    Restore using another USB cable.
    Learn more about updating OS X.
    Learn more about updating Windows.
    Restore your device on another computer.
    If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
    Learn more about other update and restore errors.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Im connected to the internet, but I am unable to update my phone or sign in to the itunes store

    I received an error which says The iPhone software server could not be contacted. It says to make sure network settings are correct and your connection is active, and try again later. I'm connected to the Internet, but I am unable to update my phone or sign in to the iTunes store. Please help I have tried everything.

    I have the exact same issue.  Started happening about the time iOS 5 was available.  Thought it was just server overload with everyone trying to download it at once but it has been well over a week now.  iTunes Support responded with a form letter response with links to solutions that I said I tried in my original email.  Need to make sure my Amazon Downloader app still works if Apple doesn't want my money.

  • I have the version of itunes the ios 7 update requires but every time i try to update my phone it says i need the itunes version 11.0.5 but i already have it?

    i have the version of itunes the ios 7 update requires but every time i try to update my phone it says i need the itunes version 11.0.5 but i already have it?

    You need iTunes 11.1 which is not available for download in google chrome or other browsers.  The only browser it has worked for with me is Safari.  Hope this helps!

  • Ok I want to update my phone but I try to put my password and it say it's not it but it is it, what can I do to fix it

    Ok I want to update my phone but I try to put my password and it say it's not it but it is it, what can I do to fix it

    By design, the iphone will sync itunes content with one computer at a time. Any attempt to sync such content with a second computer will result in ALL itunes content being first erased from your phone & then replaced with the content from the second computer. This is a design feature and cannot be overridden. Because you are using a new computer, your phone will see this computer as a "new" computer. The itunes content sync is one way: computer to phone. If you have photos that were synced to your phone or music ripped on your own that were not backed up, you will first have to extract them from your phone using third party software, before you do anything else, as Apple makes no provision to do so:
    http://www.wideanglesoftware.com/touchcopy/index.php
    Once you've done that, do the following in the order specified:
    1. Disable auto sync when an iPod/iPhone is connected under iTunes>Preferences(under the edit menu if using Windows)>Devices in itunes.
    2. Make sure you have one contact & one event in the supported applications(Address Book & iCal or Outlook, Windows Address Book) on your computer. These entries can be fake, doesn't matter, the important point is that these programs not be empty.
    3. Connect your phone, iTunes running, DO NOT SYNC at this point.
    4. Store>Authorize this computer.
    5. File>Transfer Purchases(To make sure all purchased content on your phone will be in your itunes library).
    6. Right click in the device pane & select reset warnings.
    7. Right click again and select backup.
    8. Right click again & select restore from backup, select the backup you just made. When prompted to create another backup, decline.
    9. This MUST be followed by a sync to restore your itunes content, which you select from the various tabs, You'll get a popup regarding your contacts & calendars asking to merge or replace, select merge.
    You should be good to go.

  • HT4623 My iPad 2 is stuck on a black screen that has the iTunes symbol and a charger that I'm guessing means "plug into iTunes". I did so and then waited four hours to download something. And now it is saying that its going to update my iPad but it isn't

    I clicked the button in my setting thatz is saying "software update iOS 6.1.2. It turned off and now My iPad 2 is stuck on a black screen that has the iTunes symbol and a charger that I'm guessing means "plug into iTunes". I did so and then waited four hours to download something. And now it is saying that its going to update my iPad but it isn't working. I tried to "update" twice. I am VERY ANNOYED beczuse the last time i updated it, it just turned off and i didnt have ot plug it in or anything. WHY IS IT DOING THIS.....?????? My ipad will not turn on or anything. Help me FIX THIS!!!

    hi Kinney. last hour, i update my ipad 2, then im having the same problems as u. im also hoping people can solve this issue.

  • In the middle of an update, it call closed. Itunes keeps saying that it's not installed, even though ive tried reinstalling multiple times. All my iphone is doing it showing the ituns symbol and a charger. How can I fix this???

    In the middle of an update, it call closed. Itunes keeps saying that it's not installed, even though ive tried reinstalling multiple times. All my iphone is doing it showing the ituns symbol and a charger. How can I fix this???

    Hi lepyykko,
    If I understand your question, you are trying to update your iPhone, but you are seeing an error message that iTunes for Windows is not installed, is that right?  The first step is to get iTunes successfully installed on your computer.  Then backup the iPhone before updating the iOS software.
    Are you seeing any error messages when you try to install iTunes for Windows?  
    If you can't install or update iTunes for Windows - Apple Support
    https://support.apple.com/en-us/HT201668
    Are you able to update your iPhone wirelessly?
    Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
    https://support.apple.com/en-us/HT204204
    Before you update
    Back up your device to iCloud.
    Update your device wirelessly
    The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
    Plug in your device to a power source.
    Tap Settings > General > Software Update.
    Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
    Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    https://support.apple.com/en-us/HT201263
    I hope this information helps ....
    - Judy

  • Urgent help. I have upgraded my phone but every few hours the apple appears and stays for 15 min an hour or more?

    Urgent help. I have upgraded my phone but every few hours the apple appears and stays for 15 min an hour or more?

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.
    If the issue persists, take the device to Apple for evaluation.

  • Sr5604f updated windows vista but now it reboots the config over and over

    need hip,,pls help    sr5604f updated windows vista but now it reboots the config over and over

    need hip,,pls help    sr5604f updated windows vista but now it reboots the config over and over

  • My iphone 5 is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and it won't recognize it or anything. what can i do?

    my iphone 5 is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and it won't recognize it or anything. what can i do?

    Turn it off by holding home+ power button untill the screen goes black ( as soon as it goes black, release the buttons).. This might take some practice , so dont worry if on the first try your phone reboots and goes to itunes screen again.
    Now, with your phone powered off, enter DFU mode:
    Method 1)
    Attach the phone to the pc
    Turn the phone off
    Hold power and home together for *exactly* 10 seconds
    Release power but keep holding home until the pc beeps as a USB device is recognized.
    Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore it. Simply click restore, and the restoring proces will begin.
    This will hopefully fix your iphone.
    Cheers

  • I downloaded iOS 8.2 and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on...

    I downloaded iOS 8.2 on my iPhone 5s 32 GB and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on... I'm trying to log in from Settings > iTunes & App Store... not working...  I have reset the phone twice, tried via cell service, and rebooted my wireless router..

    As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
    https://www.apple.com/support/systemstatus/
    Edit

  • HT4528 I updated my iPhone 4S last night, and my phone is locked up with the iTunes emblem and the iPhone cord pointing upwards. I hooked the pone into my computer, and it's tell I

    I updated my iPhone 4S last night and it is locked up on a screen with the iTunes emblem and the iPhone cord pointing upwards toward it. When I hook it to the computer, it's telling me that the phone is in recovery and I need to restore it. That will erase everything in my phone. What do I do? I can't use my phone for anything.

    Use iTunes on the computer to restore your iPhone. Since the iPhone
    is already in recovery, any data that was on the iPhone is gone.

  • I bought a movie the movie Godzilla 2014 recently but it didn't show up in my library. I went check the itunes store and it wants me to buy it again. Please help me with this problem.

    I just bought this movie "Godzilla 2014" but it won't show in my Movie Library. I closed my Itunes and put it back on again but still won't show up. I checked my purchased list and it shows that I recently bought the movie but when I checked the itunes store it wants to buy the movie again. Please help me with this right away Apple.

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..
    For Mac App Store: Apple - Support - Mac App Store.
    For iTunes: Apple - Support - iTunes.

  • HT201210 i have tried to restore my phone which isnt working, ive followed all the tips it tells you to follow but nothing is workin. everytime i try to switch my phone on i just get the itunes symbol and a usb cable symbol!! im stuck...can anyone help

    i have tried to restore my phone which isnt working, ive followed a few tips as to upgrade new version but it still isnt working.
    i just get a itues and usb cable symbol when i try to turn my phone on??

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    But... if the Device has been Modified / Hacked / Jailbroken... this will Not necessarily work.

  • I cannot access to livejournal; what I got is "Invalid URL" while hours ago, it's still fine.I tried update Firefox again, but it's still the same. Please help.

    when updating new firefox version, livejournal appeared to be listed as untrusted site, and I clicked "I understand the risk" and thus. But when I clicked the site again, it showed Invalid URL. It never happens before; thus, I hope I have an answer soon.

    If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
    Download a new copy of the Firefox program and save the DMG file to the desktop
    * Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
    * Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
    * Trash the current Firefox application to do a clean (re-)install
    * Install the new version that you have downloaded
    Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

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