I try to get log on to the itunes store, says accessing store that the screen goes white and only the apple symbols is in the top box...nothing else...WHY
okay i have been trying to access the itunes store from my computer and after i click the tab the words accessing itunes store scroll across screen the the screens goes white and only the apple symbols is in the box.....WHY. Is the store down??
Hello there jodi o,
It sounds like you are unable to access the iTunes Store on your computer. I would recommend you use the following article to help troubleshoot that:
Can't connect to the iTunes Store
If the issue persists after using the info for your operating system in the above article, here is the more advanced version with further troubleshooting info:
iTunes: Advanced iTunes Store troubleshooting
If you are using Windows, you should also try the information in this article:
Apple software on Windows: May see performance issues and blank iTunes Store
Thank you for using Apple Support Communities.
All the best,
Sterling
Similar Messages
-
I have had a number of issues with my Intel Mac recently and had to reboot using disk utilities, safe mode, OSX recovery, but always come back to the login screen but when I type my password the screen goes white and returns to the login screen. My password is correct and the login does not jiggle as it would if the password was wrong. Please advise,
Back up all data if you haven’t already done so. There are ways to back up, even if you can’t log in. Before proceeding,you must be sure you can restore everything to the state it’s in now. If you’re not sure you can do that, STOP.
The procedure below may spare you the need for a clean reinstallation of OS X. If you don't feel comfortable carrying it out, don't. try.
Briefly, you need to delete the following file:
/var/audit/current
If you already know how to do that, you can skip the rest of this message. Do it, and try again to log in.
Boot in single-user mode by holding down the key combination command-S at the startup chime. If you’re using an external USB keyboard, it must be plugged directly into a built-in port on the Mac, not into a hub. Release the keys when you see a black screen with scrolling white text. In this mode, there’s no graphical interface; just a command line. Initially, you can’t make any changes to files.
When the text stops scrolling, and you see a line ending in a pound sign (“#”), type the following command:
mount -uw /
You must type the command exactly as given, with no mistakes. If you don’t feel able to do that, STOP. At this stage, no harm will be done if you make a mistake, but later, it will be. Press the return key.
Next, type the following command:
rm -i /var/audit/current
Press return. You should get the following output:
remove /var/audit/current?
If that's not what you get, STOP. Type the single letter N, press return, and try again. Otherwise, type the single letter Y and pressreturn.
Finally, enter the command:
exit
Press return. The text will start scrolling again, and then the system will reboot. Try again to log in.
Credit for this solution to ASC user AnthonyTW. -
i get a 3914 error when i try and restore my iphone 4. my screen goes white and all different colors what should i do
first try a different usb cable, remove all other usb devices, and try a different port in back on desktops if possible. if no luck see these
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
whenevenr I call a person sometimes the phone gives me an option of callback and end when I press the callback button the whole screen goes blank and only the upper Taskbar where it shows network provider , time and battery percentage is shown
Standard troubleshooting...
Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider if, it comes up. Takes about 5-15 secs of button holding and you won't lose any data or settings.
Remove all apps from Recently Used list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Tap and hold any icon in this list until they wiggle
- Press the red (-) to delete all apps from this list.
- Press the home button twice when done.
If still a problem restore with your backup.
If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
If still a problem, it's likely a hardware issue. -
when i go to a website and try and go to another the screen goes white and nothing ever happens. i have firefox 4 installed
Back up all data.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
Keychain Access ▹ Preferences ▹ First Aid
If the box marked Keep login keychain unlocked is not checked, check it.
Select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access. -
When I turn on my ipod touch the screen goes white and stays white.
When I turn on my ipod touch the screen goes white and stays white. It plays but all I see on the screen is white. I cannot change anything.
It iTunes is asking to enter the passcode then:
- A data recovery company may be able to help
- Restore the iPhone from the backup of the iPod. You can then get the data off and then retore the iPhone from the backup of the iPhone. -
At seemingly random times, firefox freezes, and if clicked the screen goes white and says not responding. At times it makes watching any video impossible. I have tried everything I've seen in help forums. I've removed and reinstalled firefox, adobe, silverlight, realplayer, and anything else forums have suggested. So far the only effective solution I've read about this problem is to switch to google chrome. I'd rather not do this.
Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' web sites.
Starting The Computer In Safe Mode;
If running, turn your computer off.
Remove any disks and thumb drives that are in your hard drives or ports.
Now start your computer but also;
'''Windows; '''Press the <F8> key repeatedly.
'''Mac: '''Hold down the Shift key.
'''Linux; '''Using the command line, Linux/Unix computers can be booted
into various run levels that determine which resources are loaded.
For example, "runlevel 1" is typically the equivalent to Windows and
Mac safe modes.
* Source; '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Safe Mode; Free Online Encyclopedia]'''
When the '''Boot''' menu is displayed, release the key you were pressing.
You must now choose what mode you want. The most used are;
* Safe Mode; The computer runs with only a minimum set of programs.
* Safe Mode '''With '''Networking; Same as above, but with internet access. -
Hey ppl,my macbook is not booting and by that i mean u can hear the audio wave when its starting up,the screen goes white and then after a while there's a folder with a question mark in the middle of the screen...anyone,any ideea?!?Regards.
That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the hard drive data is somehow corrupted.
Put your install DVD into the drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the optical drive.
Once it has finished booting and you are at the Install screen launch Disk Utility from the Utilities menu. Is your Hard Drive in the list on the left?
If it is then select the First Aid Tab run Repair Disk and if that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
Hi, My name is Cassie.
I bought my iPod off of amazon just around the end of January of this year (2012). Last night I was playing around on my iPod. Listening to pandora, and editing pictures. I got to a picture and clicked edit, and then my iPod shut off. It rebooted itself and seemed to be running as if nothing had happened. I put my music back on and went back to the picture and tried to edit it again. I clicked the edit button and the ipod shut off again. This time, it kept rebooting. It went to the apple symbol to turn on and about thirty seconds, the time it normally takes to turn on, the whole screen went white and then shut off and tried rebooting again. It kept doing this over and over again. After a while, it did eventually stop, but only to a completely white screen. It was like that all night long because I fell asleep. (gave up on it). It is now the afternoon and after I held the lock button and the home button down the screen when off. I let it sit for about a half an hour, then I tried turning it on again. But it still is doing the same thing. I have no idea what I could have done to make it do this. Unfortunalty, I am not home to connect it to my own iTunes, but regaurdless, it wont even connect to the computer. I did have my ipod plugged in the whole time it was rebooting and shutting off last night. It was connected to my wall jack which normally works fine. But even having it plugged into the computer as it is now, its still doing the same thing. I am dissapointed that I might end up loosing everything that I have on it. I have not been able to sync it to my computer to save all the apps and pictures and music I have stored on it. I really do hope I can get some help or advice!
Thank You!!
-Cassie LawrenceReset the PRAM
Reinstall the operating system from the dvd (you will not loose your data) -
just about any action in firefox will cause a "WHITE SCREEN" freeze up and then an error message stating that firefox has stopped working. This happens in EVERY sessioin of firefox.
I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6. -
Macbook 13.3 white, the screen goes off and only comes on when screen moved
Hi.
I have the macbook 13.3 in white, early 2009 model. The screen keeps going off and the only way I can get it back on is to move the screen back and forth. By the looks of things this is a common problem and it's usually related to a cable between the screen and the logic board.
My question is, how easy is it to open the mac up and get to this cable to re-connect it properly?
Or do Apple repair this FOC due to it being a popular problem?
Thanks
MarkMy girlfriend has a white macbook that is just over the year warranty. We were going to get the Apple care, but forgot as we got the computer at Best Buy and didn't expect to have problems. I've always previously been a PC guy and had never had problems with my Dells. They all still run and work perfectly but are just obsolete in many ways.
I'm very disappointed with the Macbook. The screen freezes and fades to white and you have to move the screen to get it to work. The computer is still running fine, it just seems like a connection to the screen that is the problem. I brought it to the "genius bar" and they went down and opened up the computer. When I got it back they advised it might be the cable for the screen or the screen itself. He went on to say Apple will not just fix that problem, the only option is to have Apple do a $470 (I believe that's what I was quoted) warrantied overhaul of the entire machine. They don't just fix the problem, they go through the whole machine for $470 and its warrantied. He said a computer repair shop could probably fix the problem cheaper. My problem is that this was a fairly expensive machine that is barely over a year old and its having a problem that it seems many people are having and their only solution is to spend half the money of a new one to fix something as small as a cable that is definitely their fault. I do not think the screen needs to be replaced or the logic board as when you pinch the screen and angle it, it works amazingly. I opened up the machine just to take a look and it seems that the cable for the video goes through the hinge and there is a pleat inside the hinge shaped to contour the outside of the machine when closed that tugs on the cable slightly. I also saw that there was some missing screws that the "Genius Bar" may not have put back. They told me they unplugged and inspected the video cable and the computer worked better for a while which leads me even more to believe there is something wrong with the cable and the hinge design.
I think Apple should fix this problem. This problem that is becoming more and more common and it is definitely a product defect. We are paying a decent dollar for these products compared with PC laptops out there. I'd like to see some decent service. This is not a $470 "one fix fits all" problem for the customer, this is an easy fix for the company to make on faulty products. It will cost them little and its the right thing to do. I predict more and more people will be complaining about this problem in the coming year. They should not be able to profit on this flaw after so recently profiting on the machines.
-JC -
HT4061 what should i do when my iphone screen goes white and also has the ios 7 update
My iphone 4 screen started to glitch out and i tryed turning it off and restarting but nothings working so i decided to keep it off for about 20 mins and now my whole screen just went white and i cant get into my phoen or access anything.
Do you have a backup of your contents? When the iPhone showed the screen with the USB cable and said to connect to iTunes, it had already entered the recovery mode which means all content had been erased. So you need a backup from before the water damage and problems started to get your contents back.
-
Header 1
Header 2
My iphone4 has a black screen with the itunes logo. Below that is a USB port image with an arrow pointing up. The phone will do nothing else. How can I fix this problem?Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
I have Iphone 5s 64GB and the IOS is 8.1.2
Suddenly from today morning my iphone screen has gone blank and the Apple symbol is displaying. I Tried to reset by pressing the Sleeping button but it does'nt work and its not responding to any buttons. Still it remains the same displaying apple symbol. How do i solve it..HI,
I tried the same after seeing your reply. Now my iphone got turned On....Thanks you so much for the reply...Thanks a ton..:) -
Since installing the new ios7 on my iPhone 5 I cannot set my email to only show a certain amount of emails ? Did we loose that ability or do I not know where to find it . It use to be in settings of e-mail . I really really mis this feature ? Please let me know if we can still do that somehow?
Leigh...
but cannot do this because I cannot access Mac App Store
If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
It's ok to do this even you are already running v10.6.8.
Plants vs. Zombies, and that is all for additional software on here
FYI: Some third party software can cause issues with the App Store > Mac App Store: Sign in sheet does not appear, or does not accept typed text
Apple is not responsible for incompatibility isssues with third party software.
Maybe you are looking for
-
i have locked my macbook pro 10.7 through i cloud and now it needs 4 digit pin as a password.pls help me to open the macbook with password.
-
Trying to view pdf version of school textbook in Safari
Hi- I am trying to view the online version of our class science textbook (grade 12 Science-Toronto, Canada) - we have registered it and have the correct user name and password- but keep getting an error 403 message when we try to view the pdf (http:/
-
Line Segment Tool Options won't allow negative angle
When you select an object and hit Return to bring up the Move dialog, Illustrator allows you to enter a negative rotation amount in the Angle field (e.g., -30°). This is great. However, when you select the Line Segment tool and click in the drawing a
-
Adding user created templates into Office 2007/2010 using Group Policy
I am trying to show some of our templates that we have created for work within Microsoft Office (work and excel) but I want them to show for everyone and not just 1 or 2 people. Being in a company that employ's 200+ people in multiple locations, the
-
Could not extract the archive since it is corrupted. Errorcode = 2
Hi All, I have downloaded the jdevstudio11116install.exe, when trying to install the exe I am getting the following error message, "could not extract the archive since it is corrupted. Errorcode = 2". Also when I tried to unzip the file by using winr