I used a skype voucher to recharge my account and ...
I recharged two skype voucher given to me by my friend and I received a confirmation already on my email. But the problem is when i check my credit it is nill. How do i use the amount that the voucher is valid for?
Hello
Looking at your account I see that your order for $10.00 credit via PayPal was sent for confirmation on 04/28/14 and is still waiting. Your current credit balance is zero.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
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I used a voucher to validate my account and I still need a card.
I used a voucher to validate my account and i still need a card.
I recently purchased an iTunes gift woucher. This was to validate my account as my previous card was about to expire.
I did this before and worked fine but my account still wants a card on file.
I am a student and will not be approved for a credit card.
Please help with my options.
Thanks in advance.Hello there Stuart,
I would recommend setting your payment method to None for your Apple ID if you can, with this article:
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Changing your account information using a computer:
Open iTunes.
Choose Store > Sign In.
Enter your Apple ID and password, then click the Sign In button.
Choose Store > View My Account.
Enter your account password, and click the View Account button.
Then
From the Apple Account Information page, click the Edit Payment Information button.
Edit the information that you would like to change.Note: The payment methods that the iTunes Store accepts can be found in the payment type section. If you do not want a payment method on your account, select None in the payment type section.
Click the Done button once you've updated all of your information.
All the very best,
Sterling -
I have 2 Macbooks each with an account for me and one for my wife. I use one Macbook logged in with my account and my wife uses the other Macbook only logged in on her account. We both make regular time-machine back-ups each on a separate external disk. Is it possible to update her account on my macbook using her external disk without overwriting my stuff on the same Macbook and vice versa?
Time Machine does not do individual accounts. It records the complete drive. So if you were to use her TM backup on your Mac it would make your Mac just like hers. Both yours and her account on your MAC.
Just copy the missing files over from her Mac to yours. If there are differennt programs on each then they would need to be installed on both. -
My son got an iPhone and wanted his own iTunes account. Now his computer died, and he wants to connect to his iTunes account on my computer. When it asks to sync the computer, a message comes up and we're afraid either his or my library are going to be wiped out by trying to do this. Is it possible to use 1 computer with 2 different iTunes accounts and devices without wiping out one of the libraries? Thanks for any info.
If the content was not originally purchased/synced to the device from your computer it will erase and replace the content from the device with that of the computer. If you have content that you want to backup you can transfer purchases http://support.apple.com/kb/ht1848 check this link out
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Skype has me as two accounts and credits funding s...
Hi 1st time posting,Skype has me as two accounts and credits funding separately,can the accounts be combinded? Live in Baja,Mexico
Thank you, JimI should clarify, when I say brings up the "name and picture", I mean the small icon has someone else's picture and when I open it, it is labeled as "me" and with this other person's name.
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Skype won't delete my account and remove my Skype ...
The issue: I wish to delete my Skype account and also have my Skype name removed from the Skype directory.
Why: I am using another Skype account with a very similar Skype name. I don’t want people to select the wrong name when they add me. Apart from this, it is my wish, my choice to have just 1 Skype name in the directory, not 2.
First and foremost it is a disgrace that as a Skype user I cannot delete my own account (including Skype name from the Skype directory) if and whenever I wish to do so. You have to ask Skype to do it for you. But do you get any help? No, none what so ever!
The first thing I tried was Live chat. A complete waste of time. Then I submitted a support request. In response to my request I received an email from Skype Customer Service in which I was asked to provide the following details.
1. Country creation.
2. Year and Month of creation.
3. Registered email address.
4. Please provide us 3 Skype Names of your contact list.
In reply I sent a substantiated email with as much detail as possible.
1. Country of creation I provided.
2. I replied I could not remember the year, let alone the month I created my account. I did provide 2 possible years. There is no way to check the year and month. And Skype does not provide this info on your Skype account. So what then?
3. Registered email address same thing. I replied it could be 1 of 3 of the following email addresses I might have used when I registered. I also pointed out that I had changed my primary email address since registering. So again, how can you check your registered email address when Skype does not provide this info on your Skype account? Or do they mean the primary email address you are using now? Then be specific and say so!
4. I replied I had no contacts remaining in my contact list, because I had already blocked and deleted my contacts. I did offer to provide 3 blocked contacts.
I got the following astonishing reply.
"Thank you for the information provided, we appreciate it. However, we are sorry as not all of the answers match the data stored in our systems. Based on this we cannot carry out the request for safety reasons.
Please check your records and contact us again with the correct answers."
What a rubbish service! Instead of helping me - I wonder if someone read my email at all - I get this standard reply telling me to check my records. Check which records? Check them where?
Is there somebody out there who CAN help me?Hi, Appie5,
You are most welcome! I just happened to be on this message board shortly after you posted your enquiry. Let us continue ...
What do mean when you refer to my registered email address? The one I used when I originally registered or the primary email address I am using now (which I changed before my I submitted my request and which is non existing, because I want to delete my account)?
Your Skype Account's Registered E-Mail Address is the one recorded or which appears in your account as the e-mail address Skype will use to send billing and payment or other account-related correspondence. Occasionally you will receive promotional advertisements. If the e-mail address is "fake" or "non-existing," then naturally you will receive no correspondence from Skype ... that said, if you want to discard the old account, then be sure to remember exactly what you input in that field so the customer srevice agents can match the information you provide with what appears on your account record.
Also I got the question in which month and year I created my account. I dont remember! How/where can I check this? My Skype account details do not provide this info.
You are correct - the date your account was created does not appear in our account information. You may contact Skype Customer Service separately to ask what this date is.
Skype Customer Service could ask any number of questions related to your account that they would expect you would be able to answer.
Best,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
I renewed and Skype gave me a double account and is billing me monthly...
I had already contacted customer service via your chat several times. The agent said it was resolved and the double account would be closed. He also told be I would get the two 30.00 charges refunded. I never got the refunds and the account remains open. I have tried twice to contact chat since the proposed correction and the agents say the systems are down. This is really unacceptable and ridiculous! I paid for one yearly account, try to renew my yearly account and end up with two accounts, one billing me an outrageuos 30.00 a month. Something I never asked for. I need this resolved now. I don't have time to be contacting skype on a daily basis.
How can anyone here know what they gave you? None of us were there in the store at the time. I'd suggest you go back to the store and ask them. A "replacement phone" means exactly that - a "replacement" for the faulty "phone" you returned.
Whatever you were given, it will be identical to the one that was replaced (apart from it works).
There is no difference between a refurbished phone, and a new one, except the refurbished one has actually been through more checks that it is ok, than a new one. -
When I try to send out an e-mail, it lets me enter the recipient's name and a subject but I am unable to enter anything in the body. I have not been able to add attachments for a while now because of the last time I upgraded. As I stated, this is my business e-mail and I really need it to be working. Thanks for any help you can provide.
Oh my goodness! Thank you sooo much! This worked. I can now stop sending the business e-mails from my personal account - ha ha. Since you helped me with this, maybe you can help me with one more thing. I haven't been able to attach to e-mails in this account for quite awhile now, just been using a jump drive, since a previous automatic update. I didn't obsess over it due to the fact that I could still send e-mails. Any more help you can provide is greatly appreciated!
By the way, you also put it in terms I could understand. I'm not computer illiterate, just not as up to date as I should be. Step-by-steps help alot! :D -
Please help! 'Ive by accident created an account using someone elses email address which is similar to mine! Ive only just realized as I haven't been able to receive the verification email as it hasn't been coming to my email address! I bought the creative cloud on the account with the wrong email so now I can't do anything as I cant get on!!
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-email address https://forums.adobe.com/thread/1446019 -
Can I use my skype credits to purchase a subscript...
New to skype and never knew that credits and subscription were separate
Solved!
Go to Solution.Hi hainess,
Yes, you can definitely use your credits to buy a subscription.
If you have the required Skype Credit balance on your account and wish to get a calling subscription, you may follow the steps below:
1. Select the subscription you wish to from the following page, then click Buy Now:
http://www.skype.com/en/rates/
2. If this is your first purchase: Select Skype Credit as your payment method (this is the icon with an S in a golden circle), then click Next.
3. Follow the instructions on the screen to complete the purchase process, and the cost of the subscription will be taken from your Skype Credit balance.
Learn more about this from:
https://support.skype.com/en/faq/FA1781/how-can-i-pay-for-a-subscription
Did my reply answer your question? Mark it as a solution to help others, Thanks. -
Skype blocks accounts and numbers without explanat...
Hei Everybody,
Just let you know about skype unbelievable behaviour with blocking
Accounts and numbers.
We have skype + skype kredit for many years and call mostly one family landline number all the time - from our main account.
One beautifull afternoon I was sitting in my room talking ti this number as I have done for years. Without knowing this fact, my wife from another room using same account i. e same skype kredit has tried to call her family.
Without any message / notice from skype that another person is using the account/kredit she successfully connect an begins talking - a landline number as well - so for 5 min we talk to different numbers simultaneously from same account / kredit without any alarm notice from skype and without knowing about each other Stupid , isn' t it ? But this is only a stupid mistake evrybody can do - skype must have a solution for this - we are living in 21 century.
But guess what happening - after 5 min simulaneoys talk - we have been thrown out from tjis account and the account + our main landline number is blocked by skype.
After several hours writing mails and talking to a several skype consultants providing proof of purchasing etc - our account was unblocked.
But guess what - the land line number we call 80 % of our credit last years is still blocked because skype thinks that this number is used for fraudelent attempts - any attempts to explain that everything is stupud mistake was receiving automatic draft mails that skype is investigating the number.
WHAT WAS OUR SURPRISE TODAY WHEN WE RECEIVED MAIL FROM SKYPE THAT THIS NUMBER IS BLOCKED FOREVER AND IF WE WANT TO CALL THIS NUMBER WE NEED TO FIND ANOTHER SOLUTION !!!!!!!!!!
Can you lmagine all this ??????
Тhe most funny / absurd / tragic thing is that rest of our family living in different countries also can not use this landline number (80 % of their calls are also to this number) - so all we need to change skype with some other solution - AMAZING AND UNBELIEVEBLE !!!!!!!!!!!!!Try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
If you are on the latest Skype 6.5/6.6/6.7/6.9/6.10/6.11/6.13/6.14 version, then do also this:
Go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype. -
TRANSFERRING SKYPE PHONE NUMBERS TO NEW ACCOUNT?
I have 2 subscriptions/phone numbers on my current skype account - one for Australia and one for New Zealand. Since I can't change my skype name, can I transfer the subscriptions/phone numbers to a new account? I have recently been married, so my name has changed and I use the phone numbers for business so it's important I'm using my correct name... Grateful for some advice
Solved!
Go to Solution.Hi, KDelaney, and welcome to the Community,
Congratulations!
Have you considered changing your name as it is displayed?
https://support.skype.com/en/faq/FA110/can-i-change-my-skype-name-or-display-name-in-skype-for-windo...
Skype does not permit the transfer of anything from one account to another, regardless of what it is (credit, subscriptions, Skype Numbers, etc.). If you wish to start over again, as if you had moved to a different location, you would cancel the subscriptions and Skype Numbers on your first account, and add the same new subsriptions to a new account. Likewise with credit, you can request a refund of the credit on the first account and then purchase new credit for the new second account.
Anticipating your next question, it would be an interesting and convenient feature if Skype had a facility to forward one account to another, but alas they do not.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Skype charged 100€ from my account WITHOUT my know...
Hello
I came back to home, and my paypal account was wiped out !
skype took 100€ from my account , and this is obvious hacker business .
I conctact with paypal and with skype , but what is so stupid is that , i see that many people are experiencing this in the forum , HOW COMES a very well known company cannot do nothing about that !!!!!
I have no idea how i will able to get my money back .
PLEASE HELP !!!Dear Readers,
While I write here on the Skype Community, these recommendations apply everywhere now that account fraud is unfortunately becoming too commonplace with the advent of major retailers suffering security breaches:
Change the account password immediately. If you no longer have access to the account, please contact Skype Customer Service for further assistance. If you are signed on to your Skype account on multiple devices, please use these two commands:
/showplaces
Lists other instances where this Skype name is currently signed in.
/remotelogout
Sign out all other instances except the current one. This will also stop push notifications on all other instances.
Please review this FAQ article so you have the information at hand when you contact Skype Customer Service to report the unauthorized purchases: https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Please review these FAQ articles, as well: https://support.skype.com/en/faq/FA34505/what-do-i-do-if-my-skype-account-has-been-hacked and https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
Regarding PayPal, sign on to your PayPal account and cancel the funding agreement between PayPal and your Skype account.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of existing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
How to Merge Skype on Facebook account and Skype on Microsoft
I have read in the Skype community that I can not log in to Skype using Facebook account. So I decided to merge both (the Skype associated to my fFacebook account and the other which is linked to Microsoft account). Please help me to solve this. I am using Windows phone and no button is indicated for facebook sign in. Thank you very much. I am very glad to have your answers immidiately.
Hello I am Alex I am using skype
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Use Mail to send from a different account linked to Gmail
I use Gmail as my main personal email account and usually use with Mail via POP.
I also have Gmail set up to send from another account (my work address) which I can do by selecting a different "From".
This second email address is actually a MS Exchange Server mailbox, and I think the Gmail is just sending 'on behalf of' and getting replies sent to that address.
Is it possible to get the same results directly within Mail? (Not a huge problem if not, I can just log onto the Gmail website, but it would be nice to use Mail if possible).http://forums.macrumors.com/archive/index.php/t-573678.html
I've had the same issue as you, and found this helpful.
Basically go into the Mail preferences and under accounts add the accounts (which Gmail gathers) that you want to send from to the "Email Adress" bar using a comma. For example:
Email Adress: [email protected], [email protected], [email protected]
Then a drop-down menu will appear when creating/responding to mail that allows you to select which account to send from.
It can't seem to automatically respond to emails using the address it was sent to unfortunately, which Gmail cleverly does. But it's a step closer.
Anyways, check out the link. It was helpful for me!
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