I used to be able to get onto a site, but two days ago I no longer can. I have talked with the site Admin and he says the site is viewing me as non-legit.

Question

I used to frequent an RPing site until two days ago on Sunday, January 26th, 2014. After speaking with the Site admin I was told that the site no longer recognized me as a "legit person". I have gone through all the normal steps, updating, uninstall and re-install Firefox, delete cookies and history, removed proxy for connection (and all the other proxy options) and even restarting the computer. I have tried accessing the site on other browsers, IE and Chrome and it works just fine! I even have other friends who can still use the site on Firefox! I do not know how to fix the problem, and I hate Chrome/IE with a passion, so I am praying there is some way to fix this problem and let me use Firefox again for the site. As for the error I get whenever I try to get to the site it reads. "The requested URL "(Site Address)" cannot be found or is not available. Please check the spelling or try again later."

Answer 1

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.
<!-- VERY important to include-->
<b>WARNING:</b> Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be recovered unless they have been backed up to an external device!</u>