I've an HP Laserjet 1536dnf MFP. I'm not able to scan. I suppose its related to firewall settings
Error message -
Scanner Unreachable
Scanner communication cannot be established. Ensure your product is powered on, check the connection, and ensure your product is functioning properly. If these conditions are correct, restart the product and try scanning again. If you are running a firewall softwar, it may be blocking scan communication. Please visit www.hp.com/go/wirelessprinting for help configuring your firewall.
I'm not running any firewall software. This error started after I ugraded from Win 7. to Win 8.1
Is there something in 8.1 that needs to be configured to allow the OS to scan. Printing works just fine.
Help is appreciated.
I have the exact same problem, beginning on the same date as you! I also have W8.1, but it worked for a month after the upgrade without a problem so I don't think it is a Windows issue. Did you receive any response from HP? I tried to use windows Scan and Fax as an alternative but received a similar "unable to communicate with scanner" message. Rob
Similar Messages
-
HP LaserJet 1536dnf MFP driver download not working
Not working since I upgraded Windows . Also completed uninstall, complete reinstall, should be plug and play, went to Hp site downloaded driver specific to this printer, gets almost to the end, even shows that scan operation should work but then error message " needs WIA driver to use this device" - cannot get this printer to work from my HP Laptop EliteBook 2540p using Windows 7 Professional 64-bit operating system. Is there a universal print driver I can use?
Hi @Drivemeinsane ,
I understand that you are having issues installing the printer software. I would really like to be able to help you resolve this issue.
Here is a Universal driver you can try.
HP Universal Print Driver for Windows.
The WIA error that you are receiving is part of the Windows Operating System.
Run this Microsoft Fit It Tool to see if it will resolve this issue.
Diagnose and repair Windows File and Folder Problems automatically.
This document is to Check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
If the issue persists, download and try to repair the WIA drivers. If you don't feel comfortable about doing these steps, you can contact the computer manufacturer or Microsoft to resolve this WIA error.
Back up the registry first.
How to back up and restore the registry in Windows.
Restore Default Startup Type for Windows Image Acquisition (WIA).
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
HP LaserJet 1536dnf MFP will not copy or scan but does print
My HP LaserJet 1536dnf MFP will not copy or scan but does print. It does not matter if I use the ADF or the glass. When copying or scanning I get a completey black page. The light bar does move from one end of the printer glass to the other. There are no connectivity issues as the printing function and the e-print function work fine.
Thank you for your helpHi @akb3,
I understand that when you try to scan or copy, you are getting a black page. I can help you with this.
Please keep the scanner lid open and then press the copy button.
Check if the scanner bulb glows.
Check if the scanner moves freely across the glass.
If it does not try connecting the printer directly to the wall jack and try again.
Update the printer's firmware if the bulb glows and scanner moves freely. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
HP Laserjet 1536dnf MFP not in list of ePrint
According to the ePrint-website, my My HP Laserjet 1536dnf MFP supports ePrint
Supported LaserJet printers include:
HP Color LaserJet Pro CM1415 Series Worldwide X X
HP Color LaserJet Pro CP1525 Series Worldwide X --
HP Color LaserJet Pro M1536 Series Worldwide X --
But, my HP Laserjet 1536dnf MFP is not listed at www.hp.com/go/ePrint (select your printer)
Do I need to choose for the 1530 series?
Looking forward to a reply. Thanks in advance.HP m1536dnf does support ePrint. It also supports AirPrint. You will need to update the firmware.
Please refer to this url for the latest firmware:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-86043-4&lc=en&dlc=en&cc=us&...
This is the list of fixes/enhancements:
Fix/Enhancement:
AirPrint compatibility
ePrint functionality added
Corrects manual faxing
Contains all previous fixes and enhancements
Note: New Web Services menu items and embedded web server tab are present but not functional.
(Although I am an HP employee, I am speaking for myself and not for HP) -
HP laserjet 1536dnf MFP keeps Printing
Hi Admin,
I currently work as an IT Entry Level Support, and I have a problem with HP laserjet 1536dnf MFP that I cannot give time to figure out why.
Here's what I have:
System: WXP Pro v2002 SP2
Hardware: HP laserjet 1536dnf MFP
Device Manager Driver: HP LJ M1530 Series Scan ; Driver Date: Nov 16, 2009
HP laserjet 1536dnf MFP keeps printing JZJZL() and different Random Garbled characters, I can only print properly if I switch it on and Turn it on again.
One more question: Is there a way to stop whatever is printing from the HP Toolbox.
Thank you..
This question was solved.
View Solution.Hi @Claude-Antoine,
I understand that the printer is printing garbled print and something keeps printing off from the Toolbox. I can help you with this.
Most likely the driver is corrupted and you will have to uninstall and reinstall the printer software.
If you can print the hardware self test page properly, then it would be a software issue.
Printing a Configuration Report.
I have provided a document with some steps to try to see if that will resolve the issue.
Resolving Strange, Garbled or Illogical Text, Incomplete Printouts, or Missing Text or Graphics.
Here is the link for the newest drivers. HP LaserJet Full Feature Software and Driver.
How is the printer connected? (USB/Ethernet)
If your networked, do you have a Static IP setup and what kind of router are you using?
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
HP Laserjet 1536dnf MFP Installation Error
I have an HP Laserjet 1536dnf MFP printer which will not install. I originally had Windows 7 OS and got the HP 1536dnf printer which installed fine. However, I started getting the upgrade to Windows 8.1 pop-ups, which I avoided specifically. However, I was typing on day when it poped-up to upgrade and didn't catch it in time and next thing I know we are upgrading to Windows 8.1 OS. What I didn't notice immediately after the upgrade was that my printer began to have trouble. So I uninstalled the printer and went to reinstall it from the disc and HP download, but it never re-installed. It always stopped at 99% and then gave a time error, something about to long to execute program timed out. I went to HP support via chat and wasn't able to get it resovled. However, I did somemore digging on the internt and found other people were having similar but different issue. Long story short, the Event viewer stated faulting application is PrintIsolationHost.exe and the faulting module name is hppdcompio.dll. What is this and is there anyway to get a newer version or replace the old dll with another one of the same vintage? I would like to get my printer fully installed so I can use all the functions again. I am currently using a default driver. Any help would be greatly appreciated. Thanks.
Hi wiserichguy ,
Thanks for providing that information.
In Desktop mode, press the Windows key and R at the same time, to show the run command line.
Type Services.msc and press Enter on the keyboard.
Scroll down until you see Windows Image Acquisition (WIA) and select it.
Make sure the service is started and set to Automatic. If the service is already started, stop the service and start it back.
Scroll down until you see Shell Hardware Detection and select it.
Make sure the service is started and set to Automatic. If the service is already started, stop the service and start it back.
Scroll down until you see Remote Procedure Call (RPC) and select it.
Make sure the service is started and set to Automatic.
Close the Services window.
In desktop mode, press the Windows key and R at the same time and type Services.msc.
Double-click Printer Spooler in the Services list.
Click Stop and click OK.
Navigate to "%WINDIR%\system32\spool\printers" from the Run Window again, right click on any document and left click to delete the job.
Then go back to the Run Window and type in Services.msc again.
Double-click Printer Spooler in the Services list.
Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.
Try updating the driver again.
How was the printer name listed in Device Manager?
Please let me know the outcome.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Cannot copy or scan from ADF (autofeede​r) on LaserJet 1536dnf MFP
I've been a very pleased owner of a LaserJet 1536dnf MFP all-in-one printer, scanner, copier, fax. The device is running the latest firmware, it is connected via a hard-wired ethernet connection, and I use it mainly with my laptop which is connected to the same open network via wi-fi. The laptop is running Windows 7 32-bit with the latest drivers, utilities, and diagnostics tools installed.
The problem I started running into today is two-fold:
The copier no longer produces copies when feeding one or more pages into the ADF. In other words, the pages are pulled through and the display shows the status as "copying" but no copies are produced. Also, there are no errors indicated on the display.
The HP Scan utility no longer completes scans via the ADF for one or more pages. Pages are pulled through the ADF then the HP Scan utility presents a simple "An error occured while scanning" error message. I observed similar behavior when attempting to scan via the native windows applications (photo viewer, windows fax and scan, microsoft office document scanning, etc).
Regular flatbed copying and scanning still works without a hitch for 1 page at a time. I have been using both scenarios above for over a year without any issues. There have been no software installs/updates applied to my laptop in the time these issues surfaced. I have run the print, scan, and network diagnostics utilities from HP and they all show zero problems.
I have not been able to find any relevant info for either of the issues above via HP support or third-party forums. My hunch is that these are somehow related to a device firmware / hardware / configuration issue and am hoping to find some support via this forum. Appreciate your feedback in advance!
Best,
IgorThis is the side piece that was lifted. The feed tray was removed and I manually ran one page through with the copy button. Then put the feed tray back and affter that i was able to scan multiple pages with no problems.
-
HP LaserJet 1536dnf MFP document feeder stopped working
The document feeder stopped working. It clicks when trying to feed and comes up with the error Document Feeder Mispick, reload. I cleaned the feed rollers as per the HP video, no change. Is this something I can easily fix myself (I can open screws and lubricate parts if necessary)? Any suggestions?
Thanks.Hi @Solray,
Welcome to the HP Forums!
I noticed that your document feeder has stopped working on your HP Laserjet 1536dnf MFP printer.
There are two guides available that you can follow:
'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper o....
'Doc. feeder jam', 'Open door and clear jam', or Other Jam Message Displays on the Printer.
If you have done all those steps already, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope these guides help, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
HP Laserjet 1536dnf MFP scanning issue Windows 8.
Printer: HP Laserjet 1536dnf MFP
OS: Windows 8
How printer is hooked up: Ethernet cord into router
I recently upgraded to Windows 8, and my printer is connected via ethernet cord into the router and it was previously working just fine. Now when i go to click on the "HP LJ M1530 Scan" program it gives me the error "The HP LJ M1530 MFP Series Scan was not found.". I can print just fine etc, just cant scan. Any help will be appricated.
Thanks in advance.
This question was solved.
View Solution.Hi,
Did you uninstalled the software and installed the Windows 8 software after upgrading the OS?
If not, go to Programs and Features and uninstall the current HP software.
Then download and install the latest software below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-86005-3&cc=us&dlc=en&lc=en&...
Hope that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
What is the pass phrase on my new HP Laserjet 1536dnf MFP printer ?
what is the pass phrase on my new HP Laserjet 1536dnf MFP printer ?
LedmanCanada,
Content removed - question already answered.
Click the Kudos Thumbs-Up to show appreciation and say Thanks.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur -
HP Laserjet 1536dnf MFP document feeder does not work
HP Laserjet 1536dnf MFP document feeder does not work. I tried the suggested unplugged/plug and wait the required time but still no luck. Any suggestions? It does not even recognize that there is paper in the document feeder. Prior to this occuring, it used to say "document loaded"...now it says nothing. I do not even get an error message. It just does not work.
Hi @jdm328 ,
I see that you are having issues with the ADF not recognizing the paper loaded. I would like to help you out today.
It might be a hardware or paper sensor issue with the printer, not detecting the paper being loaded.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
I have provided a document with steps for cleaning the ADF rollers and the separator pad, to see if that will help.
'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper o...
Disregard the title.
Try to make a copy again.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Airpint cannot find HP LaserJet 1536dnf MFP- Please help
I baught HP Laserjet 1536dnf a few months ago cause HP said that it is Airprint compatible. I actually went to a few stores just to get this last one in stock of the last store I visited. Till now, I still cannot get it to work and feel like a dumb buying this HP printer. If any of you or HP engineer can help ... please.
I actually did some research and testing on the configuration. There were few time that I was lucky to see the printer show up (shortly) and I can print one document and the printer is gone. Both my ipad and iphone cannot find it again afterward, even after rebooting.
I already updated my iOS to the latest version. Upgrade firmware on both Printer and my Zyxel router. Also, I replace the zyxel router with 3com (now back to zyxel). None of these help.
_Here's my configurarition._
Devices: iPhone 3GS (iOS4.3), iPad 1 (iOS4.3)
Printer: HP LaserJet 1536dnf MFP (latest firmware 20110405); Fixed IP;
Router: ZyXel P-660HN-F1z (latest firmware Version: 3.70(BJI.4) | 03/22/2010)
Network Setting: All are in the same network 192.168.1.x
Would really appreciate if anyone can help me out.
This question was solved.
View Solution.Thank you all, especially headsortails. Thought no one will answer this after so many months.
I actually check that link (http://gothick.org.uk/2010/05/16/getting-the-apple-iphone-remote-app-working-with-a-zyxel-router/) before but it didn't help me at the time. Now there are a few more replies that enlighten me.
I would summarize what I did as follow; for others who may have the same problem.
1. Turn off my printer HP1536
2. Since there were so many things I tried and lost track of them e.g. multicast, IP version, fixed IP address, disable firewall. First thing I did today is to reset my Zyxel router and set up things from scratch (not from the configuration backup).
3. Under Zyxel menu Network > LAN > Advance Setup, I change the Multicast to IGMP-V3. This time I leave other fields untouched, so RIP direction is set to None and RIP version is N/A.
4. Under menu Wireless LAN > Advance Setup, I uncheck the IGMP Snooping.
5. Turn on my HP printer and reboot both iPhone and iPad
Now I'm happy. I can print from my iphone, ipad, mac and PC. However, while testing, I found that sometime iphone may not found the printer if the ipad app printed something and hasn't quit. I guess it somehow lock the bonjour service. Anyway, I'll just mainly print from my ipad ... so I guess my problem is now solved. Thanks. -
Reset password for HP LaserJet 1536dnf MFP
I have a HP LaserJet 1536dnf MFP printer that I lost the code to administrate from the front panel. I have changed my networking configuration and need to adjust the settings, however I am unable to edit anything on-device without that password. Is there a way to reset the password? or worst-case reset the device entirely and start from scratch?
Thank you,
TomHi @MITP-Tom,
I see by your post that you need to reset the password on the printer. I can help you with this.
Please check your private messages for the reset for the printer.
In the forum beside your handle name just click on the envelope to view it.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Scan driver for HP LaserJet 1536dnf MFP
Hi! Could anybody provide a driver for HP LaserJet 1536dnf MFP for scanning that it really work?
Hi! Unfortunately Your advice does not work. I have downloaded the full feature software Your dirrected, however I can not install it. I run the full feature software hp_M1530_MFP_full_Solution_usb_n_w.exe (find enclosed picture 1.jpg, please). It reaches 99 % of installation (2.jpg) after 14 minutes. Further after 3 min. I get an error message (3.jpg) “An install operation took too long to execute. This a fatal error preventing product use. Please restart your computer, and run this installer again”. After restart of computer, I get a message “Installing device driver software” (4.jpg) and “Your device is ready to use” (5.jpg). Despite that, the scanner does not work, and there are some dysfunction’s with the printing. We have two such printers, and both encountering with this problem. Could you help, please?
-
'unable to send print data' on HP Laserjet 1536dnf MFP
Hi there,
I'm running an iMac with OSX 10.6.8. Via an USB cable I have attached a HP Laserjet 1536dnf MFP to the iMac.
I also use this printer to print via wifi (i.e. through the iMac) with my MacBook Pro (with OSX 10.7.3).
Suddenly today the printer stopped working via my MacBook Pro. I get an error message: 'unable to send print data'.
I have checked my antivirus etc., but that does not appear to be the problem. I have also updated the firmware of the printer, without success.
Can somebody help me out? Is the OS difference the problem? But until today that hasn't been a problem.
Thank you very much! Regards, Luc.Hi jemenake
I understand you lost connection with the network for the Laserjet 1536 through ethernet connection.
Disconnect the routers power cable, wait 10 seconds, then reconnect the power cable. Wait till it's ready. The router might not be finding the printer on the network.
If this doesn't resolve the issue continue to the next steps.
Print a configuration report from the LaserJet 1536dnf.
Press the Setup button, (the one with the wrench on it)
reports, press OK, Config Report, press OK.
Check to see if the ip address is valid.
If you have a valid ip address then delete and add the printer on the mac, the driver might have become corrupted.
Delete printer on mac.
Click on the Apple, click System & Preferences,then click the Print & Scan icon (on some systems this may be displayed as Print & Fax),highlight your printer name and click the button on the bottom left corner of the screen.
Add printer on the mac.
Click on the Apple, click System & Preferences, and then click the Print & Scan icon (on some systems this may be displayed as Print & Fax),click add a printer, then select the printer from the list, make sure the printer listed beside use or print: shows proper printer name and not airprint, (airprint is a preinstalled apple driver with basic funtionality if on 10.8) add it in.
If the ip address is not valid please let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
Maybe you are looking for
-
My external hard drive is not recognized by my computer.
My external hard drive is not recognized by my computer. I used it earlier and it was fine however my computer froze and I unplugged my hard drive without properly ejecting it. Now when I plug it in nothing pops up. I've tried on three different comp
-
Difference Smart Sync - Generic Sync
Hi all, sorry for this simple and maybe stupid question, but I am a newbie in this topic. Can anybody tell me the differnce between generic sync and smart sync and when do i have to use them? Can they be used mixed or only one of them? Thanks in adva
-
BugCheck 0x0000007a Sudden restart
Hi, Today Moring while Checking Server 2008R2 found an error Message which Shared below. The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0xfffff6fc400083d0, 0xffffffffc000009d, 0x000000016ab0c860, 0xfffff8800107a210). A dump
-
Hi. I bought the photoshop creative cloud with 1 app download earlier today, but never got any product code or serial number. The payment has been taken though. I did download the photoshop from the creative cloud app that i got but when I open it i
-
BBPGETVD does nor replicate Standard Comm Method - FAX
Hi All, When I use BBPGETVD tcode to transfer new vendor into SRM from ERP. It Transfers all data except Standard Comm Method - FAX but it defaults to Standard Comm. Method as EMAIL. Although the vendor was set up as FAX. We have to use Tcode BP to u