I've installed Photoshop Elements 12 on my PC computer.  Although the installation message at the end noted the installation was successful, when I tried to double-click on the desktop icon, it won't open.  Any ideas?

I've just installed Photoshop Elements 12 on my PC computer.  At the end of the installation, I received a message that the installation was successful.  I then tried to click on the desktop icon, but it won't open.  Any ideas as to what could be going on?  Thanks very much!

This worked for me
Sandeep Singh (Official Rep) replied to this problem:
Elements 12: Editor will not Open  
Hi Kimberly,
Please follow these steps:
Try to rename SLCacje to Slcache.old
C:\Program Files (x86)\Common Files\Adobe
and
SLStore to Slstore.old
C:\ProgramData\Adobe\SLStore
and Right Click on the Photoshop Elements 12 icon and run as administrator
Let me know if this works.
Thanks
Sandeep

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