I've just purchased the 12 month Adobe CC plan and only have access to trial versions. Why is this?

Log out of your Cloud account... Restart your computer... Log in to your Cloud account
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

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I recently purchased a subscription to Creative Cloud but only have access to trial versions of the apps. What should I do?

Every time I try to download apps to my creative cloud desktop app, it only allows me to use trial versions of every application. But, I just paid for a subscription. What should I do?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

I just purchased the monthly Adobe membership, but when I went to download it says not Mac compatible. Is there another version, or do I need to get a refund?

I just purchased the monthly Adobe membership, but when I went to download it says not Mac compatible. Is there another version, or do I need to get a refund?

Hi margot,
Please refer to the following link in know about the specifications for Creative cloud:
System requirements | Creative Cloud
Moreover, if the version is not compatible you may download the previous version following the link as below:
Creative Cloud Help | Install, update, or uninstall apps
Regards,
Sheena

I have just purchased the new macbook pro 15" and see that it comes with 2 discs in the box, one being Mac OS X and the other being Applications Install DVD. Are these pre installed? or do I need to insert the discs and install them?

I have just purchased the new macbook pro 15" and see that it comes with 2 discs in the box, one being Mac OS X and the other being Applications Install DVD. Are these pre installed? or do I need to insert the discs and install them?

All has been installed. Those are there in case you need to do a reinstall. Unlike most Windows based hardware vendors these days. Apple still ships software you might need in case a drive fails. Even in the case of the new MacBook Air, Apple ships the software on a flash drive.

I just bought the monthly package of lightroom and photoshop cc. I can't seem to find it under the apps on creative cloud - can you please assist me with this.

i just bought the monthly package of lightroom and photoshop cc. I can't seem to find it under the apps on creative cloud - can you please assist me with this.

You can right click the tab and choose "Close Tab" to close a tab.
Some menu entries are hidden by default and only appear if you use the keyboard to open the menu.
You can see the difference if you use Alt+F or Alt+B to open the "File" and "Bookmarks" menu and compare that to what you see if you use the mouse to open the menu after you have made the menu bar visible by pressing Alt or by pressing F10.
Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.

Just purchased the latest ipod nano. Running itunes 11.1.3(8). Why will the music not load? Under devices the 'syn' choice can't be selected and instead only have 'transfer purchases from ipod' What to do?

Just purchased the latest ipod nano. Running itunes 11.1.3(8). Why will the music not load? Under devices the 'sync' choice can't be selected and instead only have 'transfer purchases from ipod' What to do?

Just purchased the latest ipod nano. Running itunes 11.1.3(8). Why will the music not load? Under devices the 'sync' choice can't be selected and instead only have 'transfer purchases from ipod' What to do?

I just purchased the numbers app for iphone and was hoping I would be able to work on spreadsheets on the go and then sync them to my mac so I can continue to work on them at home - not able to make it work? Anyone know how to do this??

I Just purchased the numbers app for iphone and was hoping I would be able to work on spreadsheets on the go on and then sync them to my mac so I can continue to work on them at home - not able to make it work. Anyone know how to do this??

Hi Louise,
The links in this thread may be of use to you:
Mac Numbers sync to iPad numbers and vice versa.
Regards,
Barry

I just purchased the iphone 4 for verizon and I need to sync with itunes but my macbook runs X OS 10.4.11. How could I download itunes 10?

I just purchased the iphone 4 for verizon and I need to sync with itunes but my macbook runs X OS 10.4.11. How could I download itunes 10?

You will need to upgrade your MacBook OS to at least 10.5.8 or preferably Snow Leopard 10.6.X
Stedman

I am having problems sending messages.. Once I send it, it just beeps and says it failed to send and I have perfectly good service. Why is this happening??

I am having problems sending messages.. Once I send it, it just beeps and says it failed to send and I have perfectly good service. Why is this happening??

Hello llm007!
That is quite a strange issue. What make & model phone do you have? When did this begin? Are you able to make & receive calls? You can troubleshoot this issue http://vz.to/12TLCsR on our website to get things working as quickly as possible.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Just bought a new computer, downloaded cc but I only have access to trials when I have full membership?

Now that I have a more powerful computer, I would like to use my software's. Although once downloaded it advises me that I only have access to trials wheres as I am paying monthly. What am I missing?

Make sure you have signed in with correct email address
Sign in, Sign out | Creative Cloud desktop app
If it is correct, then check your hosts file entries once
Sign in, activation, or connection errors | CS5.5 and later

I pay for the cloud, but the products tell me that I only have a 30 day version

I have been using the cloud for about 2 months now, but yesterday had some hardware issues and had to re-install a few things. Now when I open Acrobat or Photoshop I am told I only have a 30 day version. How can I get it back to the way it was?
Thanks

Hi GrahamHe,
Please launch any product and you will get a pop up message showing the trial period.
click on the button 'License this software' on the same pop up window and login with your Adobe Id and password.
It will activate the subscription in your computer.
If you want you can also go through this article
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Thanks
Kapil

I just purchased the iPad2 with wi-fi and need to know if I can connect in hotels.

I just purchased an iPad 2 with wi-fi and will be traveling to Europe and wanted to know if I will be able to connect to the Internet from hotel rooms and Internet cafes?

For some hotels, you may need an Airport Express
http://www.apple.com/airportexpress/

Just purchased the iphone 4s from Sprint and I can't access the App store.

I am trying to figue out why I can't click on the app store, sign in and get in. It just keeps telling me that it is loading and then tells me that I can not connect. Help!

If you have been using the mac.com Apple ID to make iTunes purchases recently, then there should be no issues continuing to use it with the new iPhone. I would abandon the new ID as you will never get Apple to merge the two IDs. I have had a mac.com ID for years and continue to use it with my iPhone 4S.
Tell us the issues that you encounter trying to set up the iPhone with the mac.com account.

I have an expired Lightroom Mobile trial and I have installed a trial version of CC. When I try to use LR Mobile I cannot get beyond the trial expired message. Can anuone help?

As it says I cannot use LR Mobile and I have no confidence that if I subscribe to Creative Cloud that the restriction will go awaY!

Please refer to Adobe Lightroom Mobile FAQ
The trial has already been used for light room.
Regards
Rajshree

Why am I told that I only have a free trial version when I have a subscription to the Creative Cloud

I have a subscription to Creative Cloud (student and teacher version), but whenever I open one of the Adobe programs (installed using the Adobe Application Manager after signing in with my Adobe ID), I am told that I only have a trial version of the app. I am given the options to register the software or continue with trial. When I try to register, it tells me that I will sign in with my Adobe ID. After signing in, it asks me to input a serial number, but I never got a serial number so I can't do anything. Can anyone explain what's going on?

CS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium

I've just purchased the 12 month Adobe CC plan and only have access to trial versions. Why is this?

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